Providing Excellent Customer Service at Panera Bread Hard Work

Providing Excellent Customer Service at Panera Bread Hard Work

WHAT IS DIABETES?
(from the California DDS SafetyNet web site)
Your body changes the food you eat into
sugar, which it uses for energy. Diabetes is a
health condition that causes sugar to build up
in your blood, instead of being used by your
body. If you have diabetes, your cells cannot
use sugar for energy.
The body is able to
use sugar by making a chemical
called insulin.
Insulin controls
the amount of
sugar in your
blood. If you
have diabetes,
you do not have
enough insulin,
or the insulin is not
working in the correct way.
There are two types of diabetes. If you
have type 1 diabetes, your body does not
make any insulin. If you have type 2 diabetes
your body does not make enough insulin, or
your body does make insulin, but does not
use it correctly.
Anyone can get diabetes and it is very
common. But, you are more likely to develop
diabetes if you are overweight or obese, are
over the age of 40, have a family history of
diabetes, and/or are African-American,
Hispanic, or Native American
Diabetes can make you very sick. Too
much or too little sugar in your blood could
cause you to lose consciousness. Over time,
diabetes can lead to damage of your nerves
or kidneys, eye trouble including blindness,
unhealthy feet or even having your foot or leg
removed, and heart disease.
You may be able to tell if you are developing diabetes. Some common symptoms of
diabetes are constant hunger and/or thirst,
needing to urinate more than usual, frequent
vaginal infections, feeling tired, and sleeping
more than usual.
Other commons symptoms are blurry
vision, numb or tingling hands or feet, cuts
or sores that do not heal, and unexplained
weight loss or weight gain.
If you notice these signs, see your doctor
right away! Your doctor will be able to tell if
you are developing diabetes.
Your doctor will test the amount of sugar
that is in your blood. If your blood sugar
levels are higher than normal, this may mean
that you have diabetes.
You can manage diabetes and stay
healthy. Managing diabetes means learning
to control the amount of sugar in your blood.
Your doctor will give you advice, which
may include a special food plan, an exercise
plan, blood sugar tests and medication.
If you do not have diabetes, you may be
able to prevent it. You can prevent type 2
diabetes by exercising regularly (30 minutes
on most days), keeping a healthy weight,
eating plenty of vegetables, whole grains,
and nuts, and eating less sugary foods, fast
foods and soda.
You can learn more at www.diabetes.org
and www.learningaboutdiabetes.com.
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V
Providing Excellent Customer
Service at Panera Bread
Mark S. began working for Panera Bread
in La Verne in March 2012. He is a respected team member at Panera Bread where he
is responsible for serving customers, making
coffee and cleaning the dining area.
Mark is an exceptional worker with very
strong work ethics. His manager recently
stated how impressed he is with Mark’s
work. Mark is highly dependable and has
received over 12 customer compliments on
his outstanding service. As a result, he was
recently recognized with the outstanding
customer service award. Congratulations!
In his free time, Mark participates in the
Special Olympics where he is a valued
player on the basketball team.
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“Mark demonstrates
professionalism at
all times,” says Anthony
Akers, VIP case manager.
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VIP VISIONS is published quarterly for the clients
of VIP, Inc. VISIONS is filled with success stories,
events and information that you can use!
If you would like to submit a story idea or article,
please contact your case manager or Shirley at
the Rancho Cucamonga office at (909) 483-5924.
Autumn 2012
Hard Work and Respect
Equal Success
By Terri LoPiccolo • Case Manager, Rancho Cucamonga
VIP VISIONS is published quarterly for the clients of
Vocational Improvement Program, Inc.
Wendy Rogina, President/CEO
VIP, Inc. is a 501 (c) (3) nonprofit corporation.
All donations are tax deductible to the extent of the IRS codes.
To obtain more information about our accredited services,
please contact:
Vocational Improvement Program, Inc.
8675 Boston Place • Rancho Cucamonga, CA 91730
Office (909) 483-5924 (Monday through Friday, 8 a.m. to 4:30 p.m.)
www.vipsolutions.com
All information requests will be handled within 10 business days.
Vocational Improvement Program, Inc. is committed to providing
Equal Employment Opportunities to all qualified persons
regardless of race, color, religion, sex, national origin, age,
disability, or status as a Vietnam era or special disabled veteran.
Further, it is policy of the Company to comply voluntarily
with the concepts and practices of affirmative action.
isions
A newsletter for the clients of
Vocational Improvement Program, Inc.
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By Penny Angel • Case Manager, Hesperia
Do you ever feel like you are stuck in
a rut? Does it seem like you are doing
the same job day after day?
A job well done, willingness to help
where needed, respect for others you
work with, and working toward improving yourself rather than complaining,
can open up opportunities for you!
Billy C. has been working at VIP’s
Hesperia base program for over a
year and has
filled in at WalMart Distribution Center, in
both the Box
Processing and
Recycling teams.
Because Billy
is responsible,
cooperative and
making efforts
to improve himself, when a full time position became
available at Wal-Mart, Billy secured this
position. Congratulations to him!
The Hesperia office has many new
clients who have been filling in with
hopes of acquiring community employment. A word to the wise — you never
know what opportunities may come
your way, so always do the best you
can at your job. Billy is the perfect
example of what you can accomplish
with determination and hard work.
In Memory of a Wonderful Person and Friend
By Joey Holland • Case Manager, Rancho Cucamonga
The staff and clients of VIP’s Rancho
Cucamonga facility would like to express
their sincere condolences to the family of
our good friend, Carlos M.
Carlos will always be remembered as
an example of courtesy, respect, and a
lively sense of humor.
Charlene G. recalled that "Carlos
would not let you have a bad day. When
he knew I was feeling down and did not
want to talk to anyone, he would call
out my name slowly in his best southern
belle voice and make me smile.”
Michael C. remembers that he could
talk to Carlos about any topic and Carlos
would make the conversation interesting.
Michael says, "I will miss him, but he is in
a better place.”
We all remember Carlos for his enthusiasm for bike riding and skateboarding.
Carlos would ride his bike or skateboard
to work everyday regardless of weather
conditions; extreme heat, wind, rain, or
cold could not keep him from his passion.
Page 2 • Autumn 2012
Alfred R., Carlos's friend since daycare recalls that he and Carlos always
shared common interests such as bike
riding and remembers the excitement he
felt when he found out that Carlos was
working for VIP.
At the service for Carlos, Alfred
expressed, "He was a great
friend, I will miss him and will
never forget him.”
Teddy K. mentioned, “He
enjoyed working with Carlos at
Corona Clipper. He was a good
co-worker and a great helper.
I will remember Carlos and his
family in my prayers.”
(left to right) Solon Escobar,
director, community services,
Inland Regional Center; Carlos M.;
Rick Rogina, vice-president,
VIP, Inc.; and Carol Fitzgibbons,
executive director, Inland Regional
Center, during a recent visit to VIP’s
Rancho Cucamonga base program.
All VIP employees would like to thank
Carlos and his family for his fine example
of kindness and courtesy. Carlos never
raised his voice or expressed anger; he
always found kind words to say to everyone he came in contact with.
Carlos’s greatest strength was his
kindness. He could put all his stress and
issues on the back burner and focus his
attention on others; he represented
genuine selflessness
Carlos’s memory will live on through
the many ways of kindness that he left
everyone at VIP.
Rights of Individuals with Developmental Disabilities
Derechos de Personas Incapacitadas.
(Reprinted with permission from California Department of Developmental Services).
Each person living in or receiving services in this facility has the following rights:
Toda persona viviendo o recibiendo servicios en este lugar tiene los siguientes derechos:
You have You
the right
own your
clothes.
should
beshould be
have to
thewear
rightyour
to wear
ownYou
clothes.
You
able to pick
thetoclothes
you
wear.you wear.
able
pick the
clothes
Tienes el derecho
usar tude
propia
ropa.
Tu podrás
escojer
la escojer la
Tienes elde
derecho
usar tu
propia
ropa. Tu
podrás
ropa que quieras
usar.
ropa que
quieras usar.
You have You
the right
treated
well
and with
have to
theberight
to be
treated
well respect.
and with respect.
Tienes el derecho
un trato
y respetuoso.
Tienes elde
derecho
dejusto
un trato
justo y respetuoso.
You have You
the right
own your
things
in athings
private
have to
thekeep
rightyour
to keep
own
in place
a private place
that you can
into
youwhen
want.you want.
thatget
you
canwhen
get into
Tienes el derecho
tener tus
lugar
Tienes elde
derecho
de cosas
tener en
tusun
cosas
enprivado
un lugar privado
para usarlas
cuándo
para
usarlasquieras.
cuándo quieras.
You have You
the right
alonetime
or alone
have to
thespend
right time
to spend
alone or alone
with a friend.
with a friend.
Tienes el derecho
estar solo
o consolo
un amigo.
Tienes elde
derecho
de estar
o con un amigo.
You have You
the right
your
girlfriends
or
have to
thesee
right
tofriends,
see yourfamily,
friends,
family, girlfriends
or
boyfriendsboyfriends
every day.every day.
Tienes el derecho
ver a tus
novio(a)
Tienes elde
derecho
deamigos,
ver a tusfamilia,
amigos,
familia, novio(a)
todos los dias.
todos los dias.
You have You
the right
to school.
have to
thegoright
to go to school.
Tienes el derecho
asistir adelaasistir
escuela.
Tienes elde
derecho
a la escuela.
You have You
the right
theto
telephone
privately to
make to make
have to
theuse
right
use the telephone
privately
or get calls.
or get calls.
Tienes el derecho
usar el de
teléfono
hacerpara
o recibir
Tienes elde
derecho
usar elpara
teléfono
hacer o recibir
llamadas en
privado.
llamadas
en privado.
You have You
the right
a doctor
soon asasyou
have to
thesee
right
to seeas
a doctor
soon as you
need to. need to.
Tienes el derecho
ver a un
inmediatamente
Tienes elde
derecho
dedoctor
ver a un
doctor inmediatamente
que lo necesites.
que lo necesites.
You have You
the right
stamps
and
envelopes
for
have to
thehave
rightpaper,
to have
paper,
stamps
and envelopes
for
writing letters.
You
have You
the right
and
that
writing
letters.
have to
themail
right
to get
mailletters
and get
letters that
are not opened.
are not opened.
Tienes el derecho
tener papel,
estampillas
y sobres para
Tienes elde
derecho
de tener
papel, estampillas
y sobres para
escribir cartas.
Tienes
el derecho
mandardey mandar
recibir y recibir
escribir
cartas.
Tienes elde
derecho
correspondencia
sin
que
ésta
haya
sido
abierta.
correspondencia sin que ésta haya sido abierta.
You have You
the right
“NO”
shock
therapy.
have to
thesay
right
to to
sayelectric
“NO” to
electric
shock therapy.
Tienes el derecho
decir NO
la terapia
deterapia de
Tienes elde
derecho
de adecir
NO a la
descargasdescargas
eléctricas.eléctricas.
You have You
the right
involved
a religion
you
have to
theberight
to bein
involved
in aif religion
if you
want to be.
want to be.
Tienes el derecho
participar
en la religión
Tienes elde
derecho
de participar
en laque
religión que
tu quieras.tu quieras.
You have You
the right
“NO”
to change
have to
thesay
right
to to
sayanybody
“NO” to trying
anybody
trying to change
the way you
byyou
hurting
scaring
you
or upsetting
you.
theact
way
act byyou,
hurting
you,
scaring
you or upsetting
you.
Tienes el derecho
decir NO
cualquier
persona que
trate que trate
Tienes elde
derecho
de adecir
NO a cualquier
persona
de cambiar
maneratudemanera
ser, lastimandote,
asustandote
detucambiar
de ser, lastimandote,
asustandote
o causandote
un disgusto.
o causandote
un disgusto.
You have You
the right
have and
fun. have fun.
have to
theexercise
right toand
exercise
Tienes el derecho
disfrutar
hacer ejercicio.
Tienes elde
derecho
deydisfrutar
y hacer ejercicio.
You have You
the right
“NO”
people
have to
thesay
right
to to
saybrain
“NO”surgery
to brainthat
surgery
that people
want to dowant
because
the wayofyou
to doofbecause
theact.
way you act.
Tienes el derecho
decir NO
una NO
operación
del cerebro,
Tienes elde
derecho
de adecir
a una operación
deltan
cerebro, tan
sólo porque
la porque
gente quiere
quequiere
cambies
forma de
sólo
la gente
quetu
cambies
tu actuar.
forma de actuar.
You have You
the right
“NO”
will put
have to
thesay
right
to to
saythings
“NO” that
to things
that will put
you in danger.
you in danger.
Tienes el derecho
decir NO
las cosas
pudieran
Tienes elde
derecho
de adecir
NO a que
las cosas
que pudieran
ponerte en
peligro.en peligro.
ponerte
You have You
the right
how
you want
to spend
free your free
have to
thechoose
right to
choose
how you
want your
to spend
time and who
it with.
time you
and spend
who you
spend it with.
Tienes el derecho
escojerde
como
pasar
tu tiempo
libre
y libre y
Tienes elde
derecho
escojer
como
pasar tu
tiempo
con quien.con quien.
You have You
the right
where
youwhere
live, you live,
have to
themake
rightchoices
to makeabout
choices
about
who you live
your
timeyour
and who
whowith,
you the
live way
with,you
thespend
way you
spend
time you
and who you
spend your
timeyour
with.time with.
spend
Tienes el derecho
escojerde
enescojer
dondeen
vivir,
con quien
vivir,
Tienes elde
derecho
donde
vivir, con
quien vivir,
la maneralademanera
como ydecon
quien
usarquien
tu tiempo.
como
y con
usar tu tiempo.
You have You
the right
help you
and work and
have to
theservices
right tothat
services
that live,
helpwork
you live,
play in theplay
most
way
possible.
in normal
the most
normal
way possible.
Tienes el derecho
recibir de
servicios
te ayuden
mejorar a mejorar
Tienes elde
derecho
recibirque
servicios
que tea ayuden
tu vida, a trabajar
jugar deylajugar
manera
normal
posible.
tu vida, ay trabajar
de lamás
manera
más
normal posible.
You have You
the right
“NO”
tiedbeing
or held
have to
thesay
right
to to
saydrugs,
“NO” being
to drugs,
tied or held
down, or being
to be
alone
it isunless
necessary
to
down,forced
or being
forced
to unless
be alone
it is necessary
to
protect you
or someone
else.
protect
you or someone
else.
Tienes el derecho
decir “NO”
a las “NO”
drogas,
dedrogas,
no ser atado,
Tienes elde
derecho
de decir
a las
de no ser atado,
o de mantenerte
separado separado
al menos que
sea necesario
para
o de mantenerte
al menos
que sea necesario
para
protegerteprotegerte
o protegero aproteger
otras personas.
a otras personas.
You may have
otherhave
rights
as provided
law or by
regulation.
You may
other
rights as by
provided
law or regulation.
Tu pudieras
tener
otros
derechos
que
la
ley
o
las
Tu pudieras tener otros derechos que la ley o las
regulaciones
proveen. proveen.
regulaciones
You have You
the right
spendand
your
own your
money
onmoney
the on the
have to
thekeep
rightand
to keep
spend
own
things thatthings
you want
and want
to keep
use your
things.
that you
andand
to keep
andown
use your
own things.
Tienes el derecho
tener yde
gastar
cosas que
Tienes elde
derecho
tenertuy dinero
gastar en
tu dinero
en cosas que
quieras y tener
y usar
tus ypropias
quieras
y tener
usar tuscosas.
propias cosas.
You have You
the right
and
take part
your
have to
themeet
rightpeople
to meet
people
and in
take
part in your
community
activities. activities.
community
Tienes el derecho
conocer
otras personas
a tomar y a tomar
Tienes elde
derecho
deaconocer
a otras ypersonas
parte en las
actividades
de la comunidad.
parte
en las actividades
de la comunidad.
Autumn 2012 • Page 3