ACCESSIBILITY and INCLUSION Plan for Metro

Transcripción

ACCESSIBILITY and INCLUSION
Plan for Metro 2016-2020
of the Madrid Regional
Goverment
ACCESSIBILITY and INCLUSION Plan for Metro 2016-2020 of the Madrid Regional Goverment
CONTENTS
1. INTRODUCTION.....................................................................................................................7
2. HISTORY................................................................................................................................10
3. CURRENT STATUS.............................................................................................................. 11
4. ESTIMATE FOR FULL ACCOMMODATION OF THE
METRO DE MADRID SYSTEM........................................................................................ 12
5. DESCRIPTION AND SCOPE OF THE PLAN............................................................... 14
5.1 Installing lifts............................................................................................................... 14
5.2 Implementation and enhancement of supplementary measures..... 17
6. MULTI-YEAR ENDEAVOURS UNDER THE PLAN..................................................28
7. OTHER ACCESSIBILITY AND INCLUSION MEASURES...................................... 34
8. GENERAL TABLE SUMMARISING ACTION BEING TAKEN UNDER THE
PLAN AND FUNDING.......................................................................................................35
Disabilities was adopted on 13 December 2006 by the
United Nations General Assembly and ratified by Spain
on 3 December 2007, and it entered into force on 3
May 2008.
1. INTRODUCTION
The Convention enshrined the rights of persons with
disabilities and marked the purposeful acceptance by
governments of the obligation to ensure the full and
effective exercise of those rights by enacting different
national legislation initiatives in this area.
Metro de Madrid, Madrid’s underground transport operator,
has a long tradition of responsibility and a leadership role in
advancing society and is an active participant in inclusion and
equality efforts so that all citizens can have the opportunity
to exercise their rights. Metro de Madrid’s inclusion policy
is intended to ensure social cohesion through total access
to services and to contribute to the equality of all citizens
in employment, education, housing, health services, justice,
and all other available resources, at the same time seeking
to attract new users and increase customer loyalty.
In the framework of this Accessibility and Inclusion Plan,
the Convention defines “accessibility” as:
“Article 9. Accessibility 1. To enable persons with
disabilities to live independently and participate fully in
all aspects of life, States Parties shall take appropriate
measures to ensure to persons with disabilities
access, on an equal basis with others, to the physical
environment, to transportation, to information
and communications, including information and
communications technologies and systems, and
to other facilities and services open or provided to
the public, both in urban and in rural areas. These
measures, which shall include the identification and
elimination of obstacles and barriers to accessibility,
shall apply to, inter alia:
The public transport provided by Metro de Madrid thus
calls for levels of quality and excellence of service that entail
measures to ensure physical and intellectual accessibility; to
publicise knowledge of the services, rights, and obligations
of Madrid’s metro system by all citizens; and to involve all the
citizens of Madrid in developing an inclusive society.
Accordingly, assuring full independence for persons having
different abilities is the cornerstone on which Metro de
Madrid’s inclusion policy is built.
a) Buildings, roads, transportation and other indoor
and outdoor facilities, including schools, housing,
medical facilities and workplaces; (...)”
A further objective of Metro de Madrid’s Accessibility and
Inclusion Plan for 2016/2020 is to fulfil the United Nation’s
Sustainable Development Goals (for which Metro de Madrid
has begun to deploy a special programme of cross-cutting
cooperation), particularly those bearing on equality of
persons, social progress, and a fair and inclusive society
and on the four pillars underpinning Metro de Madrid’s
strategy: Service, Sustainability, Trust, and Culture; and
lastly, the plan is included in the action guidelines for Metro
de Madrid’s corporate social responsibility policy, to boost
social engagement and promote sustainable transport.
It should further be noted that in accordance with
Article 2 indent 4 of the Convention, “reasonable
accommodation” means “necessary and appropriate
modification and adjustments not imposing a
disproportionate or undue burden, where needed in a
particular case, to ensure to persons with disabilities the
enjoyment or exercise on an equal basis with others of
all human rights and fundamental freedoms”. As we will
see, this definition is substantially the same as the one
set forth in Spain’s own legislation, Article 2(m) of the
Consolidated Text of the General Rights of Persons with
Disabilities Act, approved by Royal Legislative Decree
No. 1/2013 of 29 November 2013.
Metro de Madrid’s Accessibility and Inclusion Plan for
2016/2020 has been globally conceived so as to take in all
stages of the journey cycle, from when the user first has the
need to go somewhere and picks the means of transport to
use to when, having reached his or her destination, he or
she remembers the travel experience.
•
Over and above the system’s already existing accessibility
measures, which are to be expanded, it also provides for
adapting its signage and training its employees to be able to
help users with different abilities.
The European Union (EU) has confirmed the United
Nations Convention on the Rights of Persons with
Disabilities. The purpose of the Convention is to ensure
the full and equal enjoyment of all human rights and
fundamental freedoms by all persons with disabilities.
The ultimate objective of these measures will be to allow
the metro infrastructure to continue to advance towards full
accommodation, taking the applicable regulations as the
basis for prioritising the initiatives to be carried out over the
duration of the plan, and with this in mind it is appropriate to
cast a brief look back at the main milestones that have led
us to this point.
For instance, internationally:
•
Council Decision No. 2010/48/EC of 26 November
2009 concerning the conclusion, by the European
Community, of the United Nations Convention on the
Rights of Persons with Disabilities
The Convention on the Rights of Persons with
7
Spain has progressively developed its own legislation dealing
with accessibility, namely:
•
•
•
•
c) For access and use of the means of transport: New
infrastructure and rolling stock: 4 December 2010.
Infrastructure and rolling stock extant on 4 December
2010 capable of reasonable accommodation:
4 December 2017.
Final Provision 8 of the Equal Opportunity, NonDiscrimination, and Universal Accessibility for Persons
with Disabilities Act, Act No. 51/2003 of 2 December
2003, stipulated that basic conditions of accessibility
and non-discrimination for access and use of the
means of transport would become compulsory for
infrastructure and rolling stock capable of reasonable
accommodation within twelve to fourteen years from
entry into force of the Act.
(…)
Article 2(m) of the said Consolidated Text defined
“reasonable accommodation” as “the necessary and
appropriate modifications to and adjustment of the
physical, social, and attitudinal environment to the
specific needs of persons with disabilities that do not
impose a disproportionate or undue burden, where
practically and effectively needed in a particular case,
to ensure to persons with disabilities the enjoyment
or exercise of all rights on an equal basis with others.”
Subsequently, by way of Implementing Regulations to
the Act, Article 7 of Royal Decree No. 1544/2007 of
23 November 2007 Regulating the Basic Conditions
of Accessibility and Non-Discrimination for Access
and Use of the Means of Transport for Persons with
Disabilities laid down provisions for complying with the
basic conditions of accessibility. Time frames varied
depending on the specific features of the different rail
lines and the stations making up the network.
In its turn, Article 66(2) of that same Consolidated Text
provides that for purposes of deciding whether an
accommodation is reasonable in light of the provisions
of Article 2(m), “the costs of the measure, the
discriminatory effects on persons with disabilities if it
is not undertaken, the structure and characteristics of
the person, entity, or organisation that is to implement
it, and that person’s, entity’s, or organisation’s access
to official funding or other forms of aid” are to be taken
into account.
The Act Adapting Legislation to the International
Convention on the Rights of Persons with Disabilities, Act
No. 26/2011 of 1 August 2011, and Royal Decree No.
1276/2011 of 16 September 2011 with the same title.
In passing Act No. 26/2011 Spain was one of the first
countries to enact a law specifically dealing with adapting
its legal system to the Convention, and it was also the
first to submit its report to the Follow-up Committee
in September of that same year. Notably, our country
has set up its own independent body for follow-up and
monitoring of the Convention in Spain, CERMI. Another
significant effort was enactment of Royal Legislative
Decree No. 1/2013 promulgating a consolidated text of
various laws dealing with disability-related matters.
Without prejudice to the above, though it also includes
actions to be addressed on a priority basis, this Plan has
been drawn up taking 2020 as its time horizon, beyond the
reference date of 2017, on the basis of the reasonability
assessment and having in mind considerations regarding
the social fabric and disability put forward by CERMI Spain
and CERMI Madrid. Though it can no longer be regarded
as having the force of law but merely as a guideline, the
list of priorities laid down in Article 7 of Royal Decree No.
1544/2007 Regulating the Basic Conditions of Accessibility
and Non-Discrimination for Access and Use of the Means
of Transport by Persons with Disabilities has been used
to prioritise the different actions to be undertaken. The
list enumerated in the said Article 7 appears below, in
descending order:
Adoption of the Consolidated Text of the General
Rights of Persons with Disabilities Act by Royal Decree
No. 1/2013 of 29 November 2013 has changed and
harmonised the dates for compliance with the basic
conditions of accessibility. In this respect, Article 27 of
the said Consolidated Text provides that:
“The basic conditions of accessibility and nondiscrimination for access and use of the means
of transport by persons with disabilities shall be
mandatory within the time limits laid down by
regulations. However, the conditions referred to
in the preceding paragraph shall be required for all
infrastructure and rolling stock in accordance with
the conditions and maximum time limits laid down in
Additional Provision 3.1.”
Additional Provision 3(1) of the General Disabilities
Act, headed “Time limits for the basic conditions of
accessibility and non-discrimination” provides that:
1. The cases and maximum time limits for the basic
conditions of accessibility and non-discrimination to
become mandatory shall at all events be as follows:
(…)
8
•
Stations serving more than two lines or transport
hubs, adapted to address all the aspects laid down in
Appendix IV by 5 December 2011.
•
Stations serving more than one line, adapted to address
all aspects laid down in Appendix IV by 5 December
2014.
•
Remaining stations (serving 1 line), adapted to address
those aspects marked with an asterisk (*) in Appendix IV
by 5 December 2017.
•
For renovations, the preceding order of priorities.
•
For new stations, all measures shall be compulsory.
•
New rolling stock shall be accessible from 5 December
2009.
•
Existing rolling stock with a service life greater than 10
years shall be adapted to the content of Appendix IV by
5 December 2011.
Still, as mentioned, these were not the only criteria followed,
with consideration being given to certain stations in the
system that lacked the necessary accessibility resources
located close to facilities whose specific purpose is to attend
to disabilities, as specified below.
9
to major endeavours with an impact both on its stations
and on its rolling stock. It has led the way with actions to
manufacture materials and to find solutions to needs as
yet unexplored up to that time, such as installing visual and
tactile paving, accommodating ticket vending machines,
and installing retractable ramps in rolling stock.
2. HISTORY
Further, since Metro de Madrid joined the Madrid Regional
Government’s Technical Commission on Transport
Accessibility in 2003, the company has been a participating
member of different forums dealing with these matters.
Metro de Madrid has been at the forefront of transportation
systems, both nationally and in the Madrid Region, in
implementing measures designed to overcome architectural
barriers both in its infrastructure and in its rolling stock and
in so doing has placed emphasis on enabling the use of
this means of transport by all persons, irrespective of their
capabilities.
Supplementary accessibility measures to move social
inclusion efforts forward began to be taken at various
stations in 2005, including the installation of lifts, visual and
tactile paving at the platform edge, safety zones, ticket
dispensing machines, station approaches, braille signage at
different places in the system, Customer Service Counters
suitable for people in wheelchairs, ischiatic supports (leaning
rail rests) on platforms and in station entrance halls, marking
of stairway treads, guardrails for structural offsets, marking
of obstacles, and so forth.
As noted in Spain’s Action Plan for Strategies concerning
Disability (2012-2020), “involvement in the different spheres
of action will require participation by the different levels of
government, especially the Self-governing Autonomous
Communities (Regional Governments)”, and one of the
objectives defined there is “to promote accessibility to
goods and services, public services in particular”.
Installing lifts in the older parts of the Metro de Madrid system
can be complicated in many cases because of the spatial
arrangement of this section of the network, but the latest
installations carried out by the company to date, between
2007 and 2009, have been at the Plaza de Castilla, Conde
de Casal, Goya, and Pueblo Nuevo stations. In all, Metro de
Madrid has invested 626.81 million euros in the different the
accessibility measures already implemented. At the present
time a lift is being installed at the Sol station, which will make
all the platforms of all the lines accessible to persons with
reduced mobility.
However, it should not be overlooked that the subsurface
installations making up Madrid’s underground system were
built in different times with very different design standards
and technical features, and for that reason over the past 20
years Metro de Madrid has been working on and investing in
a broad-based and sustained effort to remove architectural
barriers and enhance the accessibility of its transportation
network.
The role of the use of this means of transport in integration
and inclusion is an important factor when it comes both to
improving infrastructure and rolling stock and to designing
new facilities, which have featured and continue to
feature the principle of “universal design”. Even so, since
underground metro systems are special in that they rely
on infrastructure dating back nearly a hundred years, it
is also in order to examine whether certain actions to be
undertaken in the future, after the current plan has ended,
should be considered reasonable accommodations from
the standpoints of economic, time, and spatial viability
considerations.
With all the above in mind, Metro de Madrid intends to
continue to implement measures to facilitate use of the
public transport system; this includes both measures to
remove architectural barriers, such as installing lifts and
moving staircases, and all other supplementary measures
set out in the Metro de Madrid’s Accessibility and Inclusion
Plan for 2016/2020, to the extent that they can reasonably
be installed in the time frame considered.
Metro de Madrid has been deeply engaged in making
its infrastructure and rolling stock accessible for use by
everyone in conditions of equality since 1994, the year the
first lift was installed in the system, and today this remains
one of the priority policy underpinnings of Metro de Madrid’s
management, despite a certain slowdown in these efforts
caused by the economic downturn in recent years.
To comply with the Promotion of Accessibility and Removal
of Architectural Barriers Act, Act No. 8/1993, in 1995 the
Madrid Regional Government created the Council for
Promoting Accessibility and the Removal of Architectural
Barriers. To support the Council’s activities in all the areas
of its remit, various working parties have been set up, and
the public transport working group, which includes Metro de
Madrid, was established in September 2003.
Metro de Madrid’s participation in the Council has given rise
10
In addition, 73 adapted folding desks have been installed
at Customer Service Counters; there are 172 lift signs with
braille and high relief; and handrails and turnstiles have been
adapted at all stations renovated since 2003.
3. CURRENT
STATUS
Rolling stock has been adapted to include measures like
announcing stations before arrival over the public address
system and by scrolling displays, optical door indicators,
acoustic open door signals, braille text on door push
buttons, reserved areas for persons with reduced mobility,
ramps to aid people with reduced mobility on entering and
exiting, and colour contrasts on poles and doors.
The Metro de Madrid network has 511 lifts, which means
that 62.70 % of the system’s stations are equipped with
lifts. Of these, 157 are lifts that go to street level and 354
are internal lifts connecting different levels within the metro
system.
Taking all these measures as a whole and comparing the
accessibility of the Metro de Madrid system with that of
other CoMET/Nova metro systems internationally, Metro
de Madrid can be said to have the highest percentage of
stations with step-free access of any network with more
than 150 stations, and it is also one of the networks with the
most mechanical stairways installed and has the secondhighest number of lifts.
Other equipment that helps aid access and movement
include mechanical stairways, with 1,660 installed, 28
moving walkways, and mechanical ramps, of which there
are currently 10.
All Metro de Madrid stations have visual and tactile paving
marking the platform edge. In addition, there is paving
marking safety zones on the platforms at 48 % of stations,
marking ticket machines at 69 %, and marking landings for
accessing and leaving staircases and lifts at 34 %.
All this makes Metro de Madrid one of the most accessible
underground transit systems in the world. Still, as already
mentioned in the section dealing with the description and
scope of the proposed plan of action, Metro de Madrid
proposes to continue expanding these measures to other
stations and rolling stock in the future on the basis of
“reasonability”.
There are 264 leaning rail rests in platform safety zones
at the different stations making up the system and 23
additional leaning rail rest units distributed in different station
vestibules, for a total of 287 units.
Metro de Madrid currently has installed 1,172 braille labels
on staircase handrails, and after investments carried out in
the first half of 2016, all staircases in stations where there
are transfers between lines will have handrails labelled in
braille, raising the total number installed to 2,684.
When all the lifts included in the Accessibility Action Plan
have been installed, 73.08 % of stations in the Metro de
Madrid system will have been fitted with lifts.
Gap fillers have been installed at the platform edge in the
stations where there is a difference between the level of the
platform and level of the rolling stock on lines 2, 3, 4, 6, and
11 so that the retractable boarding ramps on the lead car
can deploy properly to provide access for wheelchairs.
A total of 203 vestibules in the system have entrance doors
designed for persons with reduced mobility that are remotely
controlled from the station or from a central command post,
145 vestibules have access gates suitable for people with
reduced mobility operated by the corresponding ticket.
In 112 vestibules Metro de Madrid has ticket booth staff who
are able to give users personalised attention. As for ticket
dispensing machines, 1,251 units installed in 330 vestibules
have voice and braille capability to guide users through all
the steps needed to purchase tickets and travel cards along
with high colour contrast between the screen background
and the visual information content, easy-push tactile
screens, and intercom systems for asking for assistance. A
further 21 ticket dispensing machine units are fully equipped
and adapted for operation by users at a height of between
90 and 120 cm from the floor.
There are a total of 5,204 intercoms located at strategic
spots like lift cabins, moving staircase landings, PMR ticket
gates, platforms, station entrance doors, and emergency
exits so that Metro de Madrid personnel can assist with any
incidents that may occur around the system.
11
4. ESTIMATE FOR FULL
ACCOMMODATION OF THE
METRO DE MADRID SYSTEM
force, this, together with the spatial complexity of the oldest
parts of the system, is one of the factors to be used in
assessing reasonability.
Installing the lifts needed to overcome architectural barriers
in the Metro de Madrid system would require:
A global or overall view of the impact of the measures that
would have to be undertaken to achieve full accessibility of
the entire network on public investment is needed, because
under the legislation dealing with this subject currently in
Completing installation throughout the entire Metro de
Madrid network would have an estimated cost of 523.7
million euros.
Installing lifts in the Metro de Madrid system
Priority
Station
Avenida de América
Stations serving more than two lines or transport hubs
Stations serving more than one line
10.500.000,00 €
Príncipe Pío
3.000.000,00 €
Plaza Elíptica
7.000.000,00 €
Méndez Álvaro
4.500.000,00 €
Alonso Martínez
15.000.000,00 €
Diego de León
13.500.000,00 €
Sol
1.000.000,00 €
Manuel Becerra
8.500.000,00 €
Ventas
9.000.000,00 €
San Bernardo
9.000.000,00 €
Príncipe de Vergara
9.000.000,00 €
Bilbao
9.000.000,00 €
Gran Vía
9.000.000,00 €
Acacias
5.000.000,00 €
Oporto
10.000.000,00 €
Núñez de Balboa
10.000.000,00 €
Tribunal
Other stations
Estimated cost
(millions of euros)
Varias (*)
9.000.000,00 €
381.700.000,00 €
523.700.000,00 €
TOTAL
N.B.: the values given are approximate estimates (P.B.L.) pending completion of the corresponding final design plans.
Various (*): Valdeacederas, Tetuán, Estrecho, Alvarado,
Ríos Rosas, Tirso de Molina, Antón Martín, Atocha,
Menéndez Pelayo, Puente de Vallecas, Nueva Numancia,
Portazgo, Buenos Aires, Retiro, Banco de España, Sevilla,
Santo Domingo, Quevedo, Noviciado, Esperanza, Arturo
Soria, Avenida de La Paz, Alfonso XIII, Prosperidad, Lista,
Velázquez, Serrano, Colón, Hortaleza, Canillejas, Torre Arias,
Suanzes, Ciudad Lineal, Quintana, El Carmen, Rubén Darío,
Chueca, La Latina, Puerta de Toledo, Marqués de Vadillo,
Urgel, Vista Alegre, Carabanchel, Campamento, Acacias,
República Argentina, O’Donnell, Méndez Álvaro, Opañel,
Alto de Extremadura, Puerta del Ángel, Metropolitano,
Oporto, Cartagena, Parque de las Avenidas, Barrio de la
Concepción, Ascao, García Noblejas, Simancas, San Blas,
Las Musas, Pavones, Artilleros, Vinateros, Estrella, Ibiza,
Cruz del Rayo, Concha Espina, Pío XII, Duque de Pastrana,
Ventilla, Barrio del Pilar, Herrera Oria, Cuzco, Santiago
Bernabéu, Fuencarral, Begoña.
12
The estimated budget for installing all the necessary visual
and tactile ceramic paving tiles to mark safety zones on
platforms, platform edges, approaches, lift and moving
staircase landings, ticket dispensing machines, and so forth
at all the stations of the network would amount to 28,7
million euros.
Installing visual and tactile paving in the Metro de Madrid system
Description
Estimated cost
9.000.000,00 €
Paving of platform edges
Paving of approaches
16.700.000,00 €
Paving of safety zones
463.800,00 €
1.700.000,00 €
Paving of mechanical stairway and lift landings
900.000,00 €
Paving at ticket dispensing machines
28.763.800,00 €
TOTAL
Budgeting for supplementary accessibility measures
includes installing non-slip strips, photoluminescent strips,
high-relief and braille panels in lifts, guardrails for structural
offsets, marking of obstacles, easy station entrance door
opening systems, ischiatic supports (leaning rail rests) on
platforms and in station entrance halls, braille labels on
staircase handrails, folding desks at Customer Service
Counters, intercoms, and the like and is estimated at 19,3
million euros.
Installing supplementary accessibility measures in the Metro de Madrid system
Priority
Estimated cost
Stations serving more than two lines or transport hubs
1.249.096,77 €
Stations serving more than one line
1.717.508,07 €
16.394.395,16 €
Other stations
19.361.000,00 €
TOTAL
Summing up, completing all necessary actions throughout
the Metro de Madrid system is estimated to require an
overall budget of 571,8 million euros.
MEASURES FOR AN ACCESSIBLE METRO SYSTEM
Description
Cost estimate (PBL)
523.700.000,00 €
Installing lifts
Installing visual and tactile ceramic paving tiles
28.763.800,00 €
Installing supplementary accessibility measures
19.361.000,00 €
571.824.800,00 €
TOTAL
13
5. DESCRIPTION AND SCOPE
OF THE PLAN
on the basis of the amount of the investment and the
technical complexity of installing lifts to remove architectural
barriers, as well as implementation and enhancement of
supplementary accessibility measures.
As mentioned above, Metro de Madrid has committed to an
Accessibility and Inclusion Plan for 2016/2020 to advance
along the path towards progressively achieving the highest
possible degree of accessibility for its network and thereby
ensure equal access to public transport.
La actuación se divide en dos grandes apartados
diferenciados entre sí por el volumen de inversión y la
complejidad técnica que conllevan la implantación de
ascensores para supresión de barreras arquitectónicas, y
la implantación y mejora de medidas complementarias de
accesibilidad.
The plan has been divided into two main parts that differ
5.1 Installing lifts
In 1993 the Madrid Regional Government enacted the
Promotion of Accessibility and Removal of Architectural
Barriers Act, and attempts were made to adapt the designs
of stations that were under construction to include lifts.
in the oldest part of the system, mostly built with a
corridor design because of the tunnelling methods
employed, leaving no space for expansion. Cases of
this kind require renovation work to extend concourses
and the corridors connecting to the platforms.
This task is less difficult in the case of new stations, but
installing lifts in the historical part of the network, nearly a
hundred years old, is much more complex, because it runs
under areas built up long ago with very narrow sidewalks,
little free space, with criss-crossing by any number of below
ground mains networks and subsurface galleries.
In addition to these basic conditioning factors that dictate
the building method and design, there are other factors that
need to be considered and circumvented, such as:
Installing a lift requires cutting a vertical path connecting
street level with the station’s vestibule, and then, after passing
through the ticket gate, connecting the concourse with the
platforms. Therefore, for a simple station, with an entrance
hall and a single rail line where the vertical path might be
nearly direct, three lifts would be needed to connect street
level to the platforms, with a stop in the entrance hall.
In point of fact, however, this simple starting scenario can
have an infinite number of permutations that complicate the
vertical connection route. To mention just a few:
•
In a station serving several lines, at least two lifts at
platform level are needed per line, not to mention the
connection between the vestibule and the street, which
requires at least one in any case.
•
The lift shafts may have to be placed at a distance from
the entrance hall or platforms, a common situation
where it is physically impossible to cut a direct vertical
path, ordinarily due to lack of space in the street or the
presence of basements, foundations, underpasses,
galleries, infrastructure network corridors, or any other
obstacle generally, which has to be avoided. Where this
is the case, it becomes necessary to build horizontal
passages to connect the lift entry and exit points with
the platforms, so galleries have to be dug to complete
the work.
•
The station vestibule or platforms are not large enough
to accommodate the lift shafts. This a common situation
•
Evaluating the utility services that will be affected, water
supply, sanitation, electric lines, telephone lines, gas
lines, and so on.
•
The closeness of basements, building foundations,
subsurface structures, underpasses, shafts, etc.
•
Minimising the impact on street traffic (public and
private) and pedestrians.
•
Minimising environmental impacts,
•
Evaluating the location of the starting and end points
(platforms and street) at the beginning and the end of
the access route, which as we have already seen affects
the complexity of the path to be dug.
•
Assessing the existence of archaeological
paleontological sites and subsurface water.
and
Summing up, installing lifts is always a technically highly
complex proposition that requires high investment over
and above the cost of the installation per se, because it
involves engineering work to build other major infrastructure
components which will depend on the wide range of
conditioning factors that may be encountered to start with.
14
broader plans larger in scale, and specific requests made
to Metro de Madrid by disabled persons’ associations has
yielded the following milestones regarding implementation
of the measures needed to achieve an “accessible” metro
system.
Lift installation priorities:
The priorities set out in Article 7 of Royal Decree No.
1544/2077 Regulating the Basic Conditions of Accessibility
and Non-Discrimination for Access and Use of the Means of
Transport for Persons with Disabilities (though no longer in
force still an extremely useful guideline) and other factors like
the number of users at each station, the existence of other
- Priority I stations:
Station
No. of Lifts
Current Status
No. of Units
Approx. Cost
Sol
6
Line 1 A2 pending
1
0.9 (million €)
Príncipe Pío
3
L6 and L10 to R pending
2
3 (million €)
Plaza Elíptica
3
L6 A1 and A2 pending
4
7 (million €)
Avenida de América
0
None installed
7
10.5 (million €)
Diego de León
0
None installed
9
13.5 (million €)
Alonso Martínez
0
None installed
10
15 (million €)
The estimated budget to address the installation of these lifts comes to 50 million euros.
In January 2016 Metro de Madrid started work on the lift
that still remained to be installed at Sol station, whereby all
the platforms of all three lines served by the station will be
accessible to persons with reduced mobility.
- Priority II stations:
Station
Manuel Becerra
8,5 (million €)
Ventas
9 (million €)
San Bernardo
9 (million €)
9 (million €)
Bilbao
9 (million €)
Gran Vía
9 (million €)
Acacias
5 (million€)
Oporto
10 (million €)
Núñez de Balboa
10 (million €)
Tribunal
The estimated budget for these investments comes to 87.5
million euros.
Approx. Cost
- The rest of the stations making up the Metro de Madrid
network are considered priority III stations, and decisions
regarding the installation of lifts at these stations is left for
2021 having in mind the installation cost and the numbers
of users at each station in order to maximise the social
value of the investments carried out. In any case, these
considerations have been waived for the Méndez Álvaro,
Barrio de la Concepción, Portazgo, and Begoña stations.
9 (million €)
15
The Technical Commission of the Madrid Regional
Government’s Council for Promoting Accessibility and the
Removal of Architectural Barriers has asked Metro de Madrid
to install the requisite lifts to obviate existing architectural
barriers at the Méndez Álvaro station. This station is on line 6
and is the fourth busiest in terms of number of metro users,
and furthermore there are connections with four Renfe
(National Rail) commuter lines as well as access to Madrid’s
Southern Bus Terminal, the busiest in Spain, with 14 million
Station
passengers in 2012.
ONCE, Spain’s national organisation for the visually impaired,
has in its turn asked for lifts to be installed at the Barrio de
la Concepción station, since Ilunion, the ONCE Foundation’s
business initiative, has moved its headquarters to calle
Albacete in Madrid, hence the station is liable to be used by
large numbers of people with different abilities.
Similarly, the Fundación del Lesionado Medular (FLM)
[Spinal Cord Injury Foundation] the Madrid Asociación de
Parapléjicos y Personas con Gran Discapacidad Física
(ASPAYM Madrid) [Madrid Association of Paraplegics
and the Severely Physically Disabled] has requested
full accessibility for one of the stations located near its
headquarters on Camino de Valderribas in the district of
Vallecas, and Portazgo station has been chosen because of
the two nearby stations it is closer to the Foundation and is
used by more metro passengers.
Approx. Cost
Méndez Álvaro
4,5 (million €)
Barrio de la Concepción
6,5 (million €)
Portazgo
4,6 (million €)
Begoña
9,0 (million €)
Lastly, lifts are also being installed at the two entrances
to the Begoña station, at the request of the Hospital de la
Paz. This measure will also improve the accessibility of the
Ramón y Cajal Hospital Complex located at Carretera de
Colmenar Viejo Km 9.
The estimated budget for these four stations is 24.6 million
euros.
who are particularly affected while at the same time evenly
distributing the investments over the different years covered
by the Plan.
On the basis of the preceding considerations the current
Accessibility and Inclusion Plan has set the following order of
priority for lift installation, to address the requests by groups
Station
Work to start
Work to end
Sol
2016
2016
Plaza Elíptica
2017
2018
2017
2018
Príncipe Pío
2017
2018
2017
2018
Portazgo
2017
2018
Bilbao
2017
2018
Gran Vía
2017
2018
Tribunal
2017
2018
Alonso Martínez
2018
2019
Avenida de América
2018
2019
San Bernardo
2019
2019
Ventas
2020
2020
Begoña
2020
2020
Méndez Álvaro
2020
2020
Diego de León
2020
2020
16
5.2 Implementation and enhancement of supplementary measures
In addition, implementation and enhancement of a range
of different accessibility measures are to be undertaken at
all the stations making up the Metro de Madrid network in
order of the number of lines served by each one, the number
of users, and whether or not lifts have been installed.
Terminus or through-traffic stations already equipped
with lifts serving more than two lines or joined to a transit
hub, supplementary measures thus being necessary to
achieve universal accessibility.
•
Terminus or through-traffic stations without lifts serving
more than two lines or joined to a transit hub, hence the
supplementary measures are to be undertaken together
with installation of the requisite lifts.
•
Stations equipped with lifts serving more than one line,
supplementary measures being implemented in the
interest of achieving universal accessibility.
•
Stations NOT equipped with lifts serving more than
one line, supplementary measures being undertaken
together with installation of the requisite lifts to achieve
universal accessibility.
•
Of the remaining stations, priority has been assigned to
those with lifts, because less investment is entailed, in
stations without lifts supplementary measures are to be
undertaken together with lift installation.
The measures for the Metro de Madrid network put forward
in this proposal can be divided into two types, depending
on their scope.
1. Measures being implemented progressively in the entire
Metro de Madrid system as a whole:
•
Installing visual and tactile ceramic paving tiles at the
platform edge.
•
Installing high-relief and braille signage panels in lifts.
•
Installing easy station entrance door opening systems.
2. Measures to be implemented at individual stations in
addition to the general measures mentioned above:
•
Installing visual and tactile paving tiles in safety zones
and at lift and moving staircase landings.
•
Installing ischiatic supports (leaning rail rests).
•
Installing non-slip strips on staircases.
•
Installing braille labels on staircase handrails.
•
Accessibility signage.
•
Installing folding desks at Customer Service Counters.
•
Handrails on stairways and ramps.
Guardrails for structural offsets.
•
Adapting intercoms.
The measures being undertaken under the current Plan
according to the priorities set out above are described
individually below.
The order of priority has been set based on the following
criteria:
•
•
17
1. Installing ceramic paving tiles at the platform
edge:
2. Installing braille or high-relief information panels
in lifts:
Replacing the visual and tactile paving with ceramic paving
tiles throughout the entire Metro de Madrid system will
improve the quality of service, reduce risks to users, as well
as improve maintenance efficiency. This measure is needed
because of tile popping and/or buckling and because of
wear or detachment of lozenges or surface cracking and/
or surface peeling, depending on the type of each flexible
material used. Some of these flaws can pose a risk that
users may fall onto the tracks, so this measure will serve
to prevent users, and particularly the visually impaired, from
falling into the pit. In addition to visual and tactile ceramic
tiles, photoluminescent warning paving strips will also be
installed when the existing paving is replaced.
Installing these informative signage components in lifts
makes it possible to inform the visually impaired and all other
users of the level at which the lift has stopped, the level it is
going to, and the lines accessed by the lift, both at street level and at the levels inside the stations. They take the form of
2.5 to 3 mm-thick sandwich panels or smoothed aluminium
sheet with an anti-reflective finish that may also be scratch
and graffiti-resistant to prevent them from being vandalised.
The braille and high-relief lettering will comply with all specifications laid down in the applicable Spanish standard, UNE
170002:2009.
Braille and high-relief information panels
Installation of these panels has been prioritised according to
the criteria already discussed, as follows.
Visual and tactile ceramic paving with a photoluminescent strip at the
platform edge.
Measure
Stations
Installing ceramic paving at
the platform edge
Entire Metro de Madrid system
18
Measure
Installing braille or high-relief level
information panels in lifts
Stations
Sol
Puerta de Arganda
Moncloa
Embajadores
Nuevos Ministerios
Iglesia
Plaza de Castilla
Usera
Príncipe Pío
Islas Filipinas
Argüelles
Lucero
Gregorio Marañón
Marqués de Vadillo
Atocha Renfe
Delicias
Pacífico
Colonia Jardín
Cuatro Caminos
Francos Rodríguez
Legazpi
Aeropuerto T1 T2 T3
Ópera
Chamartín
Plaza de España
Getafe Central
Oporto
Cuatro Vientos
Callao
Lavapiés
Plaza Elíptica
Urgel
Goya
Carpetana
Ciudad Universitaria
El Capricho
Puerta del Sur
Vicálvaro
Sainz de Baranda
Laguna
Colombia
Abrantes
Aluche
Alameda de Osuna
Guzmán el Bueno
Almendrales
Pueblo Nuevo
Alonso Cano
Casa de Campo
Alto del Arenal
Conde de Casal
Arganzuela-Planetario
Canal
Avenida de la Ilustración
Mar de Cristal
Bambú
19
3. Installing easy station entrance door opening
systems:
Installing spring and push-button door openers on the
station entrance doors that serve as windbreaks is intended
to help all users open the doors; at least one door at each
station entrance is to be fitted with the system at each of
the stations listed. The systems are equipped with an anticrushing device and a night-time function, and door leaf
opening width can be regulated.
Installation priority for these devices follows the same criteria
already discussed above, as listed below.
Signposted entrance door with easy opening system.
Measure
Installing easy station entrance door
opening systems and signage
Stations
Sol
Usera
Avenida de América
Ciudad Lineal
Moncloa
Santiago Bernabéu
Nuevos Ministerios
Islas Filipinas
Plaza de Castilla
Lucero
Príncipe Pío
Tetuán
Alonso Martínez
Marqués de Vadillo
Argüelles
Tirso de Molina
Gregorio Marañón
Valdeacederas
Atocha Renfe
Arturo Soria
Diego de León
Alfonso XIII
Pacífico
Rubén Darío
Cuatro Caminos
Delicias
Legazpi
Quintana
Opera
Puerta del Ángel
Plaza de España
Banco de España
Méndez Álvaro
Colonia Jardín
Gran Vía
Herrera Oria
Oporto
Ríos Rosas
Callao
Francos Rodríguez
Plaza Elíptica
Aeropuerto T1 T2 T3
Goya
Chamartín
Ciudad Universitaria
Serrano
Puerta del Sur
Antón Martín
Sainz de Baranda
Lavapiés
Bilbao
Urgel
Colombia
Quevedo
Núñez de Balboa
Metropolitano
Aluche
Menéndez Pelayo
20
Installing easy station entrance door opening systems and signage
Guzmán el Bueno
Pueblo Nuevo
Artilleros
Casa de Campo
Pavones
Conde de Casal
Carpetana
Canal
Velázquez
Manuel Becerra
Ascao
Mar de Cristal
El Capricho
Vicálvaro
Puerta de Arganda
Portazgo
Estrecho
García Noblejas
Ventas
Carabanchel
Embajadores
La Latina
El Carmen
Laguna
Begoña
Abrantes
Puente de Vallecas
Acacias
Nueva Numancia
Alameda de Osuna
O'Donnell
Almendrales
Barrio del Pilar
Alonso Cano
Cuzco
Alto de Extremadura
Iglesia
Alto del Arenal
San Bernardo
Alvarado
21
4. Installing ischiatic supports (leaning rail rests):
5. Installing non-slip strips on stairs:
Users can lean against these furnishing elements without
having to sit down. Leaning rail rests are intended as aids
for persons with reduced mobility while they are waiting,
allowing them to take a semi-sitting position that makes it
easier for them to rise to a standing position than if they had
been fully seated.
The intent behind installing non-slip strips on stair treads is
firstly to achieve a colour contrast with respect to the tread
surface to help the visually impaired to discern the end of
the tread and not view the stairs as a ramp and secondly to
help keep users from slipping when climbing or descending
the stairs.
Single and double leaning rail rests
Non-slip strips installed in stair treads
The Plan provides for installing two leaning rail rests on each
platform and at least one per vestibule at the stations listed
below:
This measure is being undertaken as one of the
supplementary accessibility measures as part of the station
enhancement programme, as listed below:
Measure
Installing leaning rail rests
Stations
Measure
Stations
Diego de León
Diego de León
Plaza Elíptica
Plaza Elíptica
Sol
Sol
Plaza de Castilla
Plaza de Castilla
Nuevos Ministerios
Nuevos Ministerios
Moncloa
Moncloa
Avenida de América
Avenida de América
Gran Vía
Gran Vía
Tribunal
Tribunal
Bilbao
Bilbao
Ventas
Installing non-slip strips
San Bernardo
Ventas
San Bernardo
Méndez Álvaro
Méndez Álvaro
Pinar de Chamartín
Pinar de Chamartín
Plaza de España
Plaza de España
Colonia Jardín
Colonia Jardín
Pacífico
Pacífico
Callao
Callao
Portazgo
Portazgo
Begoña
Begoña
Alonso Martínez
Alonso Martínez
Príncipe Pío
Príncipe Pío
22
6. Installing braille labels on staircase handrails:
7. Accessibility marking and signposting:
The purpose of these information labels on staircase
handrails is to inform blind readers of braille of the specific
direction each of the stairways in a station leads.
Installing signs and markings to inform users of the location
of accessibility measures, duly identified using by means
of adhesive vinyl stickers, sandwich panels, or laminated
panels, as the case may be.
Braille label on a handrail on stairs
This is one of the supplementary measures being taken at
the following stations:
Measure
Stations
Signposting of leaning rail rests, intercoms, and safety zones
Diego de León
Plaza Elíptica
Sol
Plaza de Castilla
Nuevos Ministerios
Moncloa
Avenida de América
In addition, vinyl stickers can be used as warning markers
for obstacles at stations.
Gran Vía
Tribunal
Bilbao
Installing braille labels on
staircase handrails
Ventas
San Bernardo
Méndez Álvaro
Pinar de Chamartín
Plaza de España
Colonia Jardín
Pacífico
Callao
Portazgo
Red vinyl strips used as markers for an obstacle
Begoña
Alonso Martínez
Príncipe Pío
23
8. Double handrails on stairways and ramps:
Signage is part of the supplementary accessibility measures
to be implemented at the stations set out below:
Measure
Ramps are to be flanked on both sides by railings and/or
parapets continuous along their entire length, even where
there are changes in direction.
Stations
Diego de León
Plaza Elíptica
Sol
Plaza de Castilla
Nuevos Ministerios
Moncloa
Avenida de América
Gran Vía
Double handrails on stairs and a ramp
Tribunal
Bilbao
They are supplementary accessibility measures to be
implemented at the stations set out below:
Installing signage
Ventas
San Bernardo
Measure
Méndez Álvaro
Stations
Diego de León
Pinar de Chamartín
Plaza Elíptica
Plaza de España
Sol
Colonia Jardín
Plaza de Castilla
Pacífico
Nuevos Ministerios
Callao
Moncloa
Portazgo
Avenida de América
Begoña
Gran Vía
Alonso Martínez
Tribunal
Príncipe Pío
Bilbao
Installing double handrails
Ventas
San Bernardo
Méndez Álvaro
Pinar de Chamartín
Plaza de España
Colonia Jardín
Pacífico
Callao
Portazgo
Begoña
Alonso Martínez
Príncipe Pío
24
10. Installing folding desks at Customer Service
Counters:
9. Guardrails for structural offsets:
Stainless steel guardrails used to set off any offsets projecting outwards from the walls that might pose a danger to
users, especially to the visually impaired.
To permit access to the network’s Customer Service Counters folding desks will be installed at the appropriate height
for use, a suitable working height for a person in a wheelchair being approximately 80 cm from the floor.
Guardrails on offsets
The folding desks are one of the supplementary measures
to be implemented as part of the full station adjustments at
the stations listed below:
Guardrails will be installed at all the stations listed below as
part of the programme to implement integral accessibility
and inclusion measures:
Measure
Installing guardrails on
offsets
Folding desk at a Customer Service Counter.
Stations
Measure
Stations
Diego de León
Diego de León
Plaza Elíptica
Plaza Elíptica
Sol
Sol
Plaza de Castilla
Plaza de Castilla
Nuevos Ministerios
Nuevos Ministerios
Moncloa
Moncloa
Avenida de América
Avenida de América
Gran Vía
Gran Vía
Tribunal
Tribunal
Bilbao
Bilbao
Ventas
Installing folding desks at
Customer Service Counters
San Bernardo
Ventas
San Bernardo
Méndez Álvaro
Méndez Álvaro
Pinar de Chamartín
Pinar de Chamartín
Plaza de España
Plaza de España
Colonia Jardín
Colonia Jardín
Pacífico
Pacífico
Callao
Callao
Portazgo
Portazgo
Begoña
Begoña
Alonso Martínez
Alonso Martínez
Príncipe Pío
Príncipe Pío
25
11. Intercom adjustment:
12. Installing gap fillers at the platform edge:
The function of the intercommunications systems is to make
help by Metro de Madrid personnel available to be able to
deal with any incident that may occur on the network, and
the height of the intercom devices will be adjusted.
These aids are placed at the edge of the platform at the
station to span the vertical and horizontal gap between the
train and the platform so that people in wheelchairs, baby
carriages, etc. can enter/exit the train without difficulty. They
are installed at the first door of the leading car of the train,
that is, within the safety zone, to bring the platform up to
the level of the train and thus make entrance and exit more
comfortable by bridging the vertical gap.
Intercoms in the entrance hall and on platforms
Adjusting the height of these devices is one of the supplementary measures to be implemented as part of the full station adjustments at the stations listed below:
Measure
Stations
Diego de León
Gap filler mounted on the platform edge opposite the train door
Plaza Elíptica
Sol
13. Installing visual and tactile ceramic paving tiles in
stations:
Plaza de Castilla
Visual and tactile colour-contrast ceramic paving tiles will be
installed to advise users, particularly the visually impaired, of
the presence of safety zones on platforms, moving staircase
and lift landings, and ticket dispensing machines.
Nuevos Ministerios
Moncloa
Avenida de América
Colour-contrast paving will also be used to create a system
of approach paths in station vestibules, corridors, and
platforms.
Gran Vía
Tribunal
Bilbao
Intercom adjustment
Ventas
San Bernardo
Méndez Álvaro
Pinar de Chamartín
Plaza de España
Colonia Jardín
Pacífico
Callao
Portazgo
Begoña
Alonso Martínez
Visual and tactile ceramic paving tile approach pathway in a station vestibule
Príncipe Pío
26
Visual and tactile paving tiles in the safety zone on a platform
Visual and tactile ceramic paving tiles on a landing
These systems will be installed as part of the supplementary accessibility measures to be implemented as part of the full station
adjustments at the stations listed below:
Measure
Stations
Diego de León
Plaza Elíptica
Sol
Plaza de Castilla
Nuevos Ministerios
Moncloa
Avenida de América
Gran Vía
Tribunal
Bilbao
Ventas
Installing visual and tactile
paving tiles
San Bernardo
Méndez Álvaro
Pinar de Chamartín
Plaza de España
Colonia Jardín
Pacífico
Callao
Portazgo
Begoña
Alonso Martínez
Príncipe Pío
27
6. PLANNING FOR THE
ACTION PLAN
There follows a list of accessibility proposals on the basis of the criteria set out above. The plan has been divided into five yearly
programmes of action, each with its own measures, as specified below:
Metro de Madrid’s Accessibility and Inclusion Plan. Stage I: 2016
Year
Line
Station
2016
Description
3
Sol
Estimated total
cost
Installing a lift at the Sol station
934.000,00 €
Implementing Supplementary Accessibility Measures at the Sol
station
113.201,73 €
6
Pacifico
Installing Supplementary Accessibility Measures at the Pacífico
station
189.900,20 €
6
Moncloa
Installing Supplementary Accessibility Measures at the Moncloa
station
19.759,95 €
Supplying and installing braille labels on handrails
30.830,86 €
Supplying photoluminescent strips
26.908,00 €
Supplying non-slip strips
13.128,35 €
Supplying and installing paving
21.100,00 €
Supplying ceramic tiles
45.000,00 €
2016
Metro de
Madrid
Entire
system
Replacing the platform edges at L1 Metro Madrid stations
Replacing the platform edges at Metro Madrid stations
Topographic and structural studies for installing lifts at 16 stations
TOTAL ESTIMATED BUDGET FOR 2016
28
460.896,30 €
4.383.247,70 €
400.000,00 €
6.637.973,09 €
Metro de Madrid’s Accessibility and Inclusion Plan. Stage II: 2017
Year
Line
Station
2017
Description
Estimated total
cost
3
Sol
Implementing Supplementary Accessibility Measures at the Sol
station
60.954,78 €
6
Moncloa
Installing Supplementary Accessibility Measures at the Moncloa
station
177.839,55 €
Installing braille and high-relief level information panels in lifts at 26
stations, stage I
107.100,00 €
Metro de
Madrid
Entire
system
78.540,00 €
Installing platform edge gap fillers
Installing easy station entrance door opening systems at 26
stations, stage I
424.830,00 €
6.708.333,33 €
Installing a lift at the Plaza Elíptica station
6
2
Plaza Elíptica
Príncipe de
Vergara
Installing Supplementary Accessibility Measures at the Plaza
Elíptica station
207.554,40 €
6.562.500,00 €
Installing a lift at the Príncipe de Vergara station
Installing Supplementary Accessibility Measures at the Príncipe de
Vergara station
73.750,67 €
2.125.000,00 €
Installing a lift at the Príncipe Pío station
2
Príncipe Pío
2017
7
Barrio de la
Concepción
Installing Supplementary Accessibility Measures at the Príncipe
Pío station
55.863,36 €
4.062.500,00 €
Installing a lift at the Barrio de la Concepción station
Installing Supplementary Accessibility Measures at the Barrio de
la Concepción station
10.943,24 €
Installing a lift at the Portazgo station
2.437.500,00 €
Installing a lift at the Bilbao station
3.375.000,00 €
Gran Vía
Installing a lift at the Gran Vía station
1.125.000,00 €
Tribunal
Installing a lift at the Tribunal station
375.000,00 €
stations, stage II
337.365,00 €
1
Portazgo
4
Bilbao
5
10
Metro de
Madrid
Entire
system
10
Plaza de
Castilla
Installing Supplementary Accessibility Measures at the Plaza de
Castilla station
136.570,35 €
8
Nuevos
Ministerios
Installing Supplementary Accessibility Measures at the Nuevos
Ministerios station
66.384,15 €
stations, stage II
63.546,00 €
28.572.074,83 €
29
Metro de Madrid’s Accessibility and Inclusion Plan. Stage III: 2018
Year
Line
Station
2018
Description
Installing a lift at the Plaza Elíptica station
6
2
2
2018
7
Plaza Elíptica
Príncipe de
Vergara
Príncipe Pío
Barrio de la
Concepción
Installing Supplementary Accessibility Measures at the Plaza
Elíptica station
Installing a lift at the Príncipe de Vergara station
Portazgo
Bilbao
Gran Vía
2.437.500,00 €
Installing a lift at the Príncipe Pío station
875.000,00 €
Installing Supplementary Accessibility Measures at the Príncipe
Pío station
130.347,84 €
Installing a lift at the Barrio de la Concepción station
Installing Supplementary Accessibility Measures at the Barrio de
la Concepción station
Installing Supplementary Accessibility Measures at the Portazgo
station
Installing Supplementary Accessibility Measures at the Bilbao
station
Installing a lift at the Gran Vía station
5
23.061,60 €
136.965,53 €
Installing a lift at the Bilbao station
4
291.666,67 €
Installing Supplementary Accessibility Measures at the Príncipe de
Vergara station
Installing a lift at the Portazgo station
1
Estimated total
cost
Installing Supplementary Accessibility Measures at the Gran Vía
station
30
2.437.500,00 €
98.489,16 €
2.062.500,00 €
125.600,00 €
5.625.000,00 €
225.743,00 €
7.875.000,00 €
201.943,00 €
8.625.000,00 €
Installing a lift at the Tribunal station
Tribunal
Installing Supplementary Accessibility Measures at the Tribunal
station
10
Installing Supplementary Accessibility Measures at the Alonso
Martínez station
Avenida de
América
2018
Metro de
Madrid
1.875.000,00 €
Installing a lift at the Alonso Martínez station
Alonso
Martínez
9
212.391,20 €
Entire
system
84.887,46 €
875.000,00 €
Installing a lift at the Avenida de América station
Installing Supplementary Accessibility Measures at the Avenida de
América station
14.238,35 €
stations, stage II
21.182,00 €
stations, stage III
299.880,00 €
stations, stage III
36.374,33 €
10
Plaza de
Castilla
Castilla station
58.530,15 €
8
Nuevos
Ministerios
Installing Supplementary Accessibility Measures at the Nuevos
Ministerios station
154.896,35 €
2
Cuatro
Caminos
Installing Supplementary Accessibility Measures at the Cuatro
Caminos station
211.094,10 €
35.014.790,74 €
31
Metro de Madrid’s Accessibility and Inclusion Plan. Stage IV: 2019
Year
Line
Station
2019
Description
10
9
2
2019
10
Alonso
Martínez
Avenida de
América
San
Bernardo
Installing a lift at the Alonso Martínez station
Estimated total
cost
13.125.000,00 €
Installing Supplementary Accessibility Measures at the Alonso
Martínez station
82.529,48 €
9.625.000,00 €
Installing a lift at the Avenida de América station
Installing Supplementary Accessibility Measures at the Avenida de
América station
128.145,15 €
9.000.000,00 €
Installing a lift at the San Bernardo station
Installing Supplementary Accessibility Measures at the San Bernardo station
Ventas
Installing a lift at the Ventas station
Begoña
Installing a lift at the Begoña station
195.493,20 €
1.500.000,00 €
750.000,00 €
stations, stage III
Metro de
Madrid
Entire
system
25.981,67 €
stations, stage IV
204.085,00 €
stations, stage IV
42.483,00 €
Installing Supplementary Accessibility Measures at the Ópera
station
163.149,00 €
Argüelles
Installing Supplementary Accessibility Measures at the Argüelles
station
240.975,00 €
4
Pinar de
Chamartín
Installing Supplementary Accessibility Measures at the Pinar de
Chamartín station
214.366,60 €
3
Plaza de
España
España station
220.804,50 €
R
Ópera
3
TOTAL ESTIMATED BUDGET 2019
35.518.012,59 €
32
Metro de Madrid’s Accessibility and Inclusion Plan. Stage IV: 2020
Year
Line
Station
2020
Description
Estimated total
cost
7.500.000,00 €
Installing a lift at the Ventas station
2
Ventas
Installing Supplementary Accessibility Measures at the Ventas
station
188.162,80 €
8.250.000,00 €
Installing a lift at the Begoña station
10
6
2020
4
Begoña
Méndez
Álvaro
Diego de
León
Installing Supplementary Accessibility Measures at the Begoña
station
124.800,00 €
4.500.000,00 €
Installing a lift at the Méndez Álvaro station
Installing Supplementary Accessibility Measures at the Méndez
Álvaro station
Installing a lift at the Diego de León station
124.723,90 €
13.500.000,00 €
Installing Supplementary Accessibility Measures at the Diego de
León station
318.524,25 €
10
Colonia
Jardín
Installing Supplementary Accessibility Measures at the Colonia
Jardín station
148.416,80 €
3
Legazpi
Installing Supplementary Accessibility Measures at the Legazpi
station
194.981,50 €
3
Callao
Installing Supplementary Accessibility Measures at the Callao
station
190.971,20 €
3
Plaza de
España
España station
220.804,50 €
7
Pueblo
Nuevo
Installing Supplementary Accessibility Measures at the Pueblo
Nuevo station
124.800,00 €
Metro de
Madrid
Entire
system
stations, stage IV
TOTAL ESTIMATED BUDGET 2020
25.287,50 €
35.411.472,45 €
33
4. Programme to improve information regarding
accessibility measures: this programme is aimed
at increasing transparency and information regarding
accessibility to improve the experience of users with
special needs.
7. OTHER ACCESSIBILITY AND
INCLUSION MEASURES
1. Better information on accessibility in the metro
system on the web and via applications for
mobile devices:
The Plan includes a series of supplementary actions likewise
aimed at improving Metro de Madrid’s accessibility and
inclusion that do not specifically involve work on installations
yet will nonetheless serve to enhance station accessibility.
The cost of the measures set out below is to be added to
the budget for the Plan set forth in the preceding section.
• Information about services: The purpose is to enable
users to be able to know whether the accessibility
measures they need (ramps, lifts, etc.) are available
before they leave home.
• Information “for all”: Steps to adapt the design of the
website and other applications for mobile devices to
different abilities will also be undertaken.
1. Recovery of Key Performance Indicators
Undertaking this plan will also entail programmes to
promote the use of public transport and boost Metro
de Madrid’s position vis-à-vis our users, with particular
emphasis on potential new users. With a view to better
follow-up and thereby being able to set in motion
action to improve or undertake new measures, it will
be necessary to redirect attention to key performance
indicators (KPIs) specifically relating to accessibility,
such as the degree of implementation of accessibility
measures at stations (and/or trains) and the social
benefit index, which, together with other corporate
indicators, will contribute to better management and
profitability of investments and returns for the company.
2. The “Metroguía” [Metro Guide] project: An easyto-read user’s handbook for the Metro de Madrid
system is to be designed for people with different
abilities, to include information on all the measures
Metro de Madrid places at the disposal of persons
with different capacities.
5. Adapting to users with different abilities: this
programme will include training for metro staff so
that they can help people with mental disabilities and
anyone with comprehension and directional orientation
problems as well as the design and preparation of the
adapted materials, signage, and procedures dealt with
in section 4.2.
2. Opinion surveys of persons with reduced mobility
and with varying intellectual abilities regarding
Metro de Metro de Madrid’s station and train
design.
6. Accompaniment programme for people with disabilities: this programme is intended to “professionalise” the programme currently carried out with the help
of volunteers (an inclusion programme carried out by
volunteers under Metro de Madrid’s social activities programme).
This survey is aimed at ascertaining the opinions
and expectations of this interest group to be able to
undertake initiatives bearing on facility management
and design with a view to both future expansion and
possible remodelling of existing stations and trains.
7. Training and integration of persons with disabilities
into the workforce. The goal is to exceed the 2 % of
persons with disabilities laid down in Royal Legislative
Decree No. 1/2013 of 29 November 2013 approving
the Consolidated Text of the General Rights of Persons
with Disabilities and Inclusion Act.
3. Special measures for different abilities
There are persons who experience difficulty in leading
completely normal lives whose needs are not usually
considered, and as a result programmes specifically
designed to enhance accessibility for a range of groups
should gradually be undertaken. This is the case of
the ColorADD programme, aimed at addressing the
problems of persons who are colour blind in distinguishing
among the different lines making up the system, which
are colour coded. This entails dual identification of the
lines (by means of symbols, bars, squares, circles, etc.)
and has already been implemented by the Oporto metro
system.
34
8. SUMMARY TABLE OF ACTION UNDER THE PLAN AND
ITS BUDGETARY IMPLICATIONS
The different actions under the Metro de Madrid’s multi-year Accessibility and Inclusion Plan for 2016/2020 can be summarised
by year as shown below:
Metro de Madrid’s Accessibility and Inclusion Plan for 2016 / 2020 Summary Table
Year
Description
1.334.000,00 €
Installing lifts
2016
Installing Supplementary Accessibility Measures for Station Improvement
Installing Supplementary Accessibility Measures: overall actions in the
Metro de Madrid system as a whole
1.011.381,00
32.979.166,67 €
Installing lifts
1.678.187,74 €
357.436,33 €
35.014.790,74 €
TOTAL
34.000.000,00 €
Installing lifts
1.245.462,93 €
272.549,67 €
35.518.012,59 €
TOTAL
33.750.000,00 €
Installing lifts
2020
789.860,50
28.572.074,83 €
TOTAL
2019
4.981.111,21 €
26.770.833,33 €
Installing lifts
2018
322.861,88 €
6.637.973,09 €
TOTAL
2017
Estimated cost
1.636.184,95 €
25.287,50 €
35.411.472,45 €
TOTAL
TOTAL ESTIMATED BUDGET FOR THE PLAN FOR 2016/2020
35
141.154.323,70 €
Planning is subject to revision and change throughout the entire duration of the Accessibility Action Plan. Metro de Madrid is
committed to drawing up designs, calling for bids, awarding contracts, and executing the work for all the measures described
during the period 2016/2020, though the time frame is subject to change according to the complexity of certain projects and
the advisability of synchronising work with other projects larger in scope that Metro de Madrid may also have to undertake
during the period under a Strategic Plan that is currently in the process of being drawn up.
Further, budget estimates have been based on a study carried out between January and April, and while the data available to
Metro de Madrid for other accessibility measures already implemented have been used, at present the implementation budgets
needed for more precise estimation of costs have not been implemented. In any event, the commitments under the Plan
encompass each and every measure described, over and above their cost, which has only been estimated, and they will be
included in the multi-year investment plan that will be issued as part of the Strategic Plan already referred to above.
The measures planned for 2016 are to be undertaken under an additional investment budget funded by an injection of capital
Metro de Madrid will be receiving from the Regional Transport Authority under the budget for the current year approved by the
Assembly of Madrid. Further, Metro de Madrid is also endeavouring to obtain additional funding for the Plan from European
funds allocated to the Regional Government of Madrid for the coming years
A report on execution of the Metro de Madrid’s Accessibility and Inclusion Plan for 2016/2020 setting out the degree of
performance will be drawn up annually, for submission to the Technical Commission on Transport Accessibility and to the
parliamentary groups in the Assembly of Madrid, and for posting on the Metro de Madrid transparency portal.
36
Lines
Stations with lift currently available
Stations scheduled to have lift installed between
2016-2020
Stations without lift
Depots
Rail yard
37

ACCESSIBILITY and INCLUSION Plan for Metro

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