base of procedures

Transcripción

base of procedures

Centro de Innovación para la
Sociedad de la Información
Methodology for the generation and
maintenance of a “base of
procedures” in process-oriented
knowledge management strategy
Sonia Marrero; Antonio Ocón; Manuel Galán; Enrique Rubio
June-2005
Summary
1. Today´s Environment
2. Suricata Model
•
•
•
3.
4.
5.
6.
Objective
Support. Knowledge Ecosystem
Suricata Architecture
Methodology for processes
Process analysis results
A methodology application
Conclusion
Today´s Environment
Knowledge Society
Environment
Productivity
Strategy
Organization
Innovation
Strategy
Differential
Knowledge
Suricata Model Objective
Tools
Personal
K-worker
Methods
pKM Global
Strategy
Corporative
Increase
Productivity
Increase
Capacity of
Innovation
Suricata Model Supports
People
Process
Contents
Techonology
Knowledge Ecosytem
Architecture Suricata
Methodology for the generation and
maintenance of a “base of procedures”
Methodology for the
geration and
maintenance of a
“base of procedures”
Productivity and
Innovation Global
Strategies.
Analysis
K-worker
Process
Redesign pKM
process
pKM
pKM
BASE OF
PROCEDURES
Approximation
CommonKads
Methodology
Mechanism
s of
specializati
on
and
coordinatio
n
Malone
PERSONALIZED PORTAL
Verification
K-worker
Process
Expertise
Nets
Analysis
.
.
.
.
.
.
.
K-workers profil
Content of BP
Updates of BP
Taxonomys
Indicators
Virtual communitates
External Documents, ….
Process analysis results
1. Tasks inside every process
2. Necessary documents
3. Consults to experts
4. Learned Lessons and Good Practices are requested
5. External information
6. To prepare templates
7. To obtain the taxonomy
8. To detect the locations of quality indicators.
9. Virtual communities
10. To design the configuration of corporative intranet
A methodology application
Students
Bas e of
Know ledge
D epartam ent
1.4.
F inal Studies
Projec ts
C om m unities
of ex pertis es
T ablón de
anunc ios
F SP T ribunal
Sim ilar c ours es of
other U niv ers ities
Ex ternal
queries
D epartam ent
Legal
D is pos ic ions
Students
Good
Prac tic es
1.2
Ev aluation
C ontents
1.1
Innov ation of
educ ational
doc um ents
Good
Prac tic es
Pres entations
T im etable
Bas e of
Know ledge
W eb c ontents
1.3.
Im part
C las s es
Prac tic es
Ac tiv ities
Students
D epartam ent
E-Learning
Platform
Development of Education Diagram
E-Learning
Platform
1. Tasks inside every process
Base of K
Communities
of expertises
Similar courses of
other Universities
Departament
Legal
Disposicions
Documents
content
External
queries
Educational
project
1.1.2
Design and
updates of
documents
1.1.1.
Configuration
of the course
Base of K
1.1.3.
Elaboration of
presentations
for the
traditional
clases
Good
Practices
Contents
Base of K
Presentations
of Contents
Presentations
Communities
of expertises
Base de K
1.1.5.
Elaboration of
activities for
the traditional
clases
1.1.6
Elaboration of
activities for
the web
Communities
of expertises
1.1.4.
Elaboration of
the contents
for the web
1.1.7.
Integration of
Base of K
Web Contents
Activities
Good
Practices
Diagram “Innovation of educational documents”
Web Contents
2. Documents necessary
Base of K
Communities
of expertises
Similar courses of
other Universities
Departament
Legal
Disposicions
Documents
content
External
queries
Educational
project
1.1.2
Design and
updates of
documents
1.1.1.
Configuration
of the course
Base of K
1.1.3.
Elaboration of
presentations
for the
traditional
clases
Good
Practices
Contents
Base of K
Presentations
of Contents
Presentations
Communities
of expertises
Base de K
1.1.5.
Elaboration of
activities for
the traditional
clases
1.1.6
Elaboration of
activities for
the web
Communities
of expertises
1.1.4.
Elaboration of
the contents
for the web
1.1.7.
Integration of
Base of K
Web Contents
Activities
Good
Practices
Web Contents
3. Consulting experts
Bas e of K
C om m unities
of ex pert is es
Sim ilar c ours es of
ot her U niv ers ities
D epartam ent
Legal
D is pos ic ions
D oc um ent s
c ont ent
Ex t ernal
queries
Educ at ional
projec t
1. 1. 2
D es ign and
updat es of
doc um ent s
1. 1. 1.
C onfiguration
of t he c ours e
Bas e of K
1. 1. 3.
Elaborat ion of
pres ent at ions
f or t he
tradit ional
c las es
G ood
Prac tic es
C ont ents
Bas e of K
Pres ent at ions
of C ont ent s
Pres ent at ions
C om m unit ies
of ex pert is es
Bas e de K
1. 1. 5.
Elaborat ion of
ac t iv it ies f or
the t raditional
c las es
1. 1. 6
Elaborat ion of
ac tiv it ies f or
t he w eb
C om m unit ies
of ex pert is es
1. 1. 4.
Elaborat ion of
t he c ont ents
f or the w eb
1. 1. 7.
I nt egration of
Bas e of K
W eb C ont ent s
Ac t iv it ies
G ood
Prac t ic es
Dia gram “Innovation of educa tional documents”
W eb C ont ent s
4. Learned Lessons and Good Practices
Base of K
Communities
of expertises
Similar courses of
other Universities
Departament
Legal
Disposicions
Documents
content
External
queries
Educational
project
1.1.2
Design and
updates of
documents
1.1.1.
Configuration
of the course
Base of K
1.1.3.
Elaboration of
presentations
for the
traditional
clases
Good
Practices
Contents
Base of K
Presentations
of Contents
Presentations
Communities
of expertises
Base de K
1.1.5.
Elaboration of
activities for
the traditional
clases
1.1.6
Elaboration of
activities for
the web
Communities
of expertises
1.1.4.
Elaboration of
the contents
for the web
1.1.7.
Integration of
Base of K
Web Contents
Activities
Good
Practices
Web Contents
5. External information
6. Flows of information = Templates
Base of K
Communities
of expertises
Similar courses of
other Universities
Departament
Objects input:
• legal regulations,
• educational projects of the other
universities and
• documents of the base of knowledge
from organization
Legal
Disposicions
Documents
content
External
queries
•
•
•
•
•
Internal objects:
contents,
presentations,
web contents,
activities of traditional class and
Learned lessons
Educational
project
1.1.2
Design and
updates of
documents
1.1.1.
Configuration
of the course
Base of K
1.1.3.
Elaboration of
presentations
for the
traditional
clases
Good
Practices
Contents
Base of K
Presentations
of Contents
Presentations
Communities
of expertises
Base de K
1.1.5.
Elaboration of
activities for
the traditional
clases
1.1.6
Elaboration of
activities for
the web
Communities
of expertises
1.1.4.
Elaboration of
the contents
for the web
1.1.7.
Integration of
Base of K
Web Contents
Activities
Objects output:
• educational project,
• base of knowledge and
• physical documents.
Good
Practices
Web Contents
7. Taxonomy
8. Quality Indicators
Departament
Mision,
philosophy,
policies,
objectives, targets
Key Processes
Quality
Indicators
Students
-
tests to the students,
rate successful,
access number to the learning web
etc.
Requeriment,
Expectatives,
Needs
Economic and
Social
Environment
Satisfied
Objectives?
NO
Analisys and
redesign of
process
Critical
Process
YES
Process
Control
9. Virtual communities
Email betwen users
One user
Color: One section of organization
Source: Orgnet.com
10. To design the configuration of
corporative intranet
Conclusions
The proposal focuses on a knowledge management oriented process
strategy defined by means of a theoretical model (Suricata Model) over
which a set of software applications are developed (Suricata Platform)
with the following objectives:
•To manage the processes in an organization, in order to increase its
efficiency and effectiveness.
•To stimulate the creation of social networks of experts by means of
weblogs, practice communities, social software tools, etc.
•To obtain a friendly working environment where all recourses are
available for the people in accordance with his individual profile
Contact us
[email protected]
Thank you

base of procedures

Transcripción

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