Control Number: 40627 Item Number: 284 Addendum StartPage: 0

Transcripción

Control Number: 40627
Item Number: 284
Addendum StartPage : 0
SOAH DOCKET NO. 473-13-0935
PUC DOCKET NO. 40627
PETITION BY HOMEOWNERS
UNITED FOR RATE FAIRNESS TO
REVIEW AUSTIN RATE
ORDINANCE NO. 20120607-055
§
§
§
§
2C 13 FEB ' 5 Pi l 2: 3 C
OF^ FICE-,
'A
BEFORE '1' P,' .,f=^..
^,
OF
ADMINISTRATIVE HEARINGS
CITY OF AUSTIN DB/A AUSTIN ENERGY'S
RESPONSE TO TEXAS LEGAL SERVICES CENTER'S AND
TEXAS RATEPAYERS' ORGANIZATION TO SAVE ENERGY'S
FIFTH REQUEST FOR INFORMATION
To:
Texas Legal Services Center and Texas Ratepayers' Organization To Save Energy, by
and through their attorney of record, Lanetta M. Cooper, 815 Brazos Street, Suite 1100,
Austin, Texas 78701.
COMES NOW the City of Austin ("City") doing business as Austin Energy ("Austin
Energy" or "AE") and makes the following attached Response to Texas Legal Services Center's
("TLSC") and Texas Ratepayers' Organization To Save Energy's ("Texas ROSE") Fifth Request
for Information ("RFI") to Austin Energy filed on January 16, 2013. Pursuant to P.U.C. PROC.
R. 22.144(c)(2)(F), Austin Energy agrees and stipulates that all parties may treat the responses as
if the answers were filed under oath.
INSPECTIONS
In those instances where materials are to be made available for inspection by request or in
lieu of a written response, the attached response will so state. For those materials that a response
indicates may be inspected at the Austin voluminous room, please call at least 24 hours in
advance for an appointment in order to assure that there is sufficient space and someone is
available to accommodate your inspection. To make an appointment at the Austin voluminous
room located at Town Lake Center, 721 Barton Springs Road, Austin, Texas, 78704 or to review
those materials that a response indicates may be inspected at their usual repository, please call
Irene Lopez at 512-322-6432. Inspections will be scheduled during business hours so as to
-4^78y
accommodate all such requests with as little inconvenience to the requesting party and to
company operations as possible.
Respectfully submitted,
LLOYD GOSSELINK ROCHELLE
& TOWNSEND, P.C.
816 Congress Avenue, Suite 1900
Austin, Texas 78701
(512) 322-5800
(512) 472-0532 (Fax)
tbrocatoa,lglawfirm. com
mlonga 1glawfirm.com
^
1'T1 ')MAS L. Ii1^.C) ' ' O
State Bar No. 0303^^ 30
MELISSA A. LONG
State Bar No. 24063949
ATTORNEYS FOR THE CITY OF AUSTIN
CERTIFICATE OF SERVICE
I hereby certify that a true and correct copy of the foregoing document was transmitted
by fax, e-mail, hand-delivery and/or regular, first class mail on this 5th day of February, 2013, to
the parties of record.
l'I-IOMAS L. BRC&XT ^
2
SOAH Docket No. 473-13-0935
PUC Docket No. 40627
City of Austin's Response to TLSC and Texas ROSE's 5th RFI
TLSC/Texas ROSE 5-1
Please list each report, memo, analysis, letter, and such other
document Mr. Wood reviewed in preparing his testimony or is
aware of that addresses Austin Energy's development of remote
turn-on/turn-off capability.
RESPONSE:
AE Executive Bi-weekly update conference call meeting agenda.
Prepared by:
Sponsored by:
David Wood
David Wood
TLSC/Texas ROSE 5-2
Please provide a copy of each document identified in the above
RFI No. 5-1. If the document has already been provided in
Mr. Wood's work papers, schedules or attachments, please identify
the location of the document by title ( i.e. "Wood's schedule
No. X") and by bates stamp. If the document is publically
available, please provide the location with enough specificity to
easily access the document, including any internet addresses.
RESPONSE:
Please see Attachment 1.
Attachment 1- AE Executive Bi-weekly update conference call meeting agenda, 4 pages.
Prepared by:
Sponsored by:
David Wood
David Wood
PUG Docket No, 40627
Response to TLSC(fexasROSE 5-2, Attachment I
Page 1 of 4
Austin Energy Bi-Weekly Update - 11/30/12
Billing
Cycle
T
2
Read
Schedule
Wiling Performance For November, 2012
Skfps 2
1 Way
Reads 2
2 Way
Way
t3ilfing"Pa
Way
B[Iling%
. . . . . _.. . . _._..___
Combined Combined
Skips
Billing %
Combined
Reads
Reads 1
Way
Skips 1
Way
2Nov-12
5236
18
99.7
15266
80
9.5
20502
98
99.5%
3-Nov-12
7325
8
999
12647
74
99.4
19972
82
99.6%
3
4-Nov-12
5772
10
998
16863
111
993
22635
121
995%
4
6-Nov-12
7477
34
995
15480
92
99.4
22957
126
99.5%
5
7-Nov-12
6223
15
998
13809
63
99.5
20032
78
99.6%
6
7
8-Nov-12
9-Nov-12
10380
3690
39
14
99.6
99.6
15164
18364
95
87
99,4
995
25544
22054
134
101
99.5%
99,5%
8
10-Nov-12
3516
9
99.7
16133
66
99,6
19649
75
99.6%
9
11-Nov-12
3430
14
99.6
17346
129
99.3
20776
143
99.3%
10
11
12
13
14
15
16
14Nov-12
21
102
99•4
15852
17006
14265
15661
16924
15142
15225
14730
101
69
75
72
62
93
78
69
994
99.6
995
995
99.6
99.4
99.5
995
19226
23001
21566
17323
18922
22392
23720
21553
19121
123
115
86
83
75
82
127
106
88
99.4%
99.5%
17
18
14
17
8
3
20
34
28
19
99.1
99.8
99,6
997
99.9
99.6
99.6
99.6
99.6
16855
15-Nov-17
16-Nov-12
17-Nov-12
18-Nov-12
20-Nov-12
21-Nov-12
22-Nov-12
25-Nov-12
2371
7149
4560
3058
3261
5468
6578
6328
4391
19
27-Nov-12
5446
18
99.7
15646
69
99.6
21092
87
996%
20
28-Nov-12
5808
20
99.7
55
109487
363
^ m 99.7
14604
312982
99•6
99.5
20412
422449
75
2005
99.6%
99.5%
1642
99,6%
99.5%
99.6%
99.6%
99.5%
99.5%
99,5%
aileng CycM Per} Wmance 1& 2 Way tlune 2012. November 2012)
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Response to TLSC1TexasROSE 5-2, Attachment 1
Page 2 of 4
Austin Energy
Update - 11/30/12
- - - - - -Bi-Weekly
-------- Read Performance
•
Additional Collectors:
o
Fiskville - Pole has been released for collector/antennae installation which is scheduled for early/midDecember. Perimeter fencing is complete. Currently repairing ground grid.
o Mueller - Construction work for pole installation began 11/13. Setting and curing of pole and foundation is
estimated at two weeks. Next step is building the L+G annex.
Firmware / Geocoding Upgrades:
o Recently completed geocode and firmware upgrade on 2/3 largest complexes that are requiring field
activities (596 meters). Third is 90% completed.
o Continuing with four additional complexes this week (525 meters).
•
Focus AX Data Flash
500 468
a10
New Meters Exceeding Threshold
40')
New Meters on Report
.6
j s^.
'dKi
6W
aê
za?
isc
too
soc
a;^r
ac.r,
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rv
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r+,
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M
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-r+
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ro
.v.
•µ®•WS:rust
•
Reviewing data from identical report run at CSU to perform a comparison surrounding meters with discarded packets in the
range of 1-14.
•
Side letter draft regarding Focus AX presented to AE for review on 11/9/12.
Interval Data Recording
•
Presented final IDR process document for sign off on 11/14/12.
IDR Meter Metrics
Om
7123t2012
7/30/2012
8/6/2012
812212012
9/6l2012
9119l2012
101312012
10/1712012
1013112012
Te^Mekrs
MelarsOorivering
Metarsinwaitftbs
60
208
207
20t
211
194
40
175
179
185
179
171
4
0
0
4
20'
3
202
^...^._.
70d
177
..._
180
Mebrs Requiring L+G
Invesigalon
16
29
28
6
3
12
2 .. _.. ^^... - . . . . ...
_. ._.._.__. _
4
23
10
abers
0
0
0
6
9
8
0
5 for Excha e, i LP=N Resolved as of 9I8
1 resetwe are verikin , 5 have CRM tckeN, 3 outolmver e
5 wih CRM tidcets, 3 Outofocverage,
18 cutof 23 are not reaishred
-
3 out ohnver elbrribry, 7 Requested br Exchan e
192
184
0
8
0
11I1412012
203
183
0
7
'3
14 are relatsd b rrodule seb) s
11/2812012
202
184
0
10
8
8 Meters - SET MC for Snap and LP setangs
-- -._ .-------- _-._.......................--_
6
n
Response to TLSC/TexasROSE 5-2, Attachment 1
Page 3 of 4
Power Outage Notification
•
Targeted for 18.5i platform.
•
Support AE with OMS testing
Pseudo Outage DCW has been released.
o
Remote Meter Connect/Disconnect
Testing of 2(}0 random AX•SD meters which will include disconnect/rccar~nect functionality and response performance of all
three expected returns (Connect/Disconnect Confirmation. ORR; Load side voltage report)
Implementation of Command Center system upgrade and AE's MOMS
AE workingto socialize and gain final sign off on Internal charter to cover PC/RD protocols across the utility and serve as basis to
policy development.
•
•
•
Repeated Last Gasps
(=)
•
Investigation with infrared camera conducted on 10/5/12. IR photos received and reviewed. No evidence of abnormal heat
•
signatures
12 Meters from 11/7 report field visited.
o 7 Focus AL, I Focus AX, 9. GE, I Elster, 2 Itron
o 1= physical damage, 2= intermittent displays, 2= Power issues
• 10/12 Meters were exchanged and returned to L+G for review.
Focus AL Calculated TOU (Residential)
•
Received Electricity Rate Schedule from AE
•
IOU schedule in the host system was updated.
•
Meters require CN rate = TOU
System Timing
•
CD
The scheduled delivery is the week of February 25th, 2013.
USC Web Interface 30/60/90 Day Report
•
Installation performed on 10/29/12.
•
LG reviewing 2 issues with the report
Pecan Street Project
=
•
•
Dialogue with PSP around router expansion has been initiated.
Scheduling follow up discussion with PSP by 12/7
7
Response to TLSC/TexasROSE 5-2, Attachment 1
Page 4 of 4
Command Center Migration SOW:
CD
• SOW review session held on 11/15/12, and submitted updated SOW to AE on 11/26. Awaiting response from AE.
• Targeting SOW review session on 12/11/12
•
Targeting SOW and Project Charter sign off by 12/19/12. With sign off, will start joint planning effort
•
Command Center v5.9 targeted for installation on 12/19/12
Contract Discussion
Business Process Meetings:
11/27 - IDR
o
o
11/28 - Power Outage
o
Follow up meetings for IDR with additional SME's and Power Outage
Executive Briefing set for 12/11
Continuation of contract meetings scheduled for 12/12. Largely focused on SLA's & operational roles.
TLSC/Texas ROSE 5-3
What is the current cost to Austin Energy to connect, re-connect,
same day reconnect or connect, and disconnect its customers? If
the costs differ by customer class, please provide the costs by
customer class.
RESPONSE:
Austin Energy is currently conducting study to reflect current costs; however, this study has not
yet been completed. The results of Austin Energy's last study are shown below.
FY 2006
Field Services
Current
Diversion
Total Service
Orders or Reads
Performed
281,703
Total Cost
Average Cost
(per Service Order or Read)
$2,800,905.48
$16.17
18,863
$569,668.74
$32.38
The costs broken out by service order are shown below:
Field Services FY2006
Cost
per
Type
Service Order Descri tion
SO
Turn on All-Svcs off in field
$10.19
CONA
$8.82
DFNL
Disconnect Final ALL SERVICES
$8.65
DNP
Disconnect/Non-Pa All Serv)
RECEL
Reconnect ELECTRIC
$13.27
RECON
Reconnect ALL Services
$16.09
RCA
$8.40
Read and Change ALL Services
ELECTRIC S/O Re-Read
$9.05
SORRE
(BILLING)
$8.73
MSTMW Memo Check-Stop Meter-WATER
$9.01
SORRW WATER S/O Re-Read BILLING
Turn
On
Memo
Check
ELECTRIC
$10.55
MCTOE
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . ^. . _
._.^__....
$22.60
ADIVR
_
Diversion Notice from Field
$13.37
MCTOW Turn On Memo Check WATER
XMTRE
Check for Cross Meter ELECTRIC $90.47
RRAMR ReRead AMR
$8.77
RECWA Reconnect WATER
$12.64
High Bill Re-Read Electric
HBRRE
$8.79
CKMRL Check Water MTR for
$8.36
_....... ......._..._..._
___.Leak
$90.47
XMTRW Check for Cross Meter WATER
.^ ^...__......._..._.
Disconnect Memo Check
$8.75
DMCE
Cost
per Type
$
$
$
$
$
$
553,387.23
514,862.30
435,516.89
246,862.59
262,653.92
160,274.89
Quantity
54,333
58,385
50,330
18,596
16,328
19,071
$ 122,420.69
13,526
79,203.77
9,071
$
7,857
$
70,761.21
58,672.51
5,563
$
1,926
$
43,526.44
34,723.84
2,596
$
33,884.30
375
$
3,721
32,619.29
$
1,809
$
22,862.98
$
21,437.42
2,439
$ ..._ 17,654.46.
2'112
_.^
$^^....^
14,644.91
._...._.._ .....^,. 162
1,597
$
13,969.01
ELECTRIC
MOMC
Off Meter Ck Consumption$9.00
W
WATER
$8.93
NRMCE No Read Meter Condition Elect
Off Meter Ck ConsumptionMOMCE ELECT
$8.73
..._^_
LLPP w/o AMR Mtr Read &
LLPRC
$8.81
Change
SUPRE
$9.05
Supervisor Re-Read ELECTRIC
RRWA
Re-Read _WATER (Vendor
Only)
$9.62
.^,..
DFNLL
Disconnect Final Landlord
$8.52
MCTOA Turn On Memo Check All Srvcs
$12.27
NRWA
No Read Water
$9.22
Re-Read ELECTRIC (Vendor
RREL
Only)
$8.86
HBRRW Cust. Request Re-Read WA _...._.____V. $8.68
._.._..^..._
HBRRA
Cust._._
Recûest Re-Read
El & Wa
$8.49
..
SUPRW
$11.31
Supervisor Re-Read WATER
Disconnect Final ELECTRIC Only $10.45
DISE
NREL
No Read Electric
$8.46
DFNLA
Disconnect
ARCP
$10.01
.......^...................._
MOMCA Off Meter Ck Consumption-ALL
$8.54
DMCA
$8.22
Disconnect Memo Check ALL
DISW
Disconnect Final WATER Only
$11.08
DMCW
$8.14
Disconnect Memo Check WATER
MCKME Memo Check-Mtr Maintenance-EL $23.00
Memo Check Stop MeterMSTME ELECTRIC
.
.. .........$7.95
NRMCW No Read Meter Condition Water
$9.99
RECXT
Re-connect w/Service Extender
$15.66
MCKTE.^.. Memo
Check-Tamperinp,-Elec
$11.06
_w..._...._._..
^__,...,_.__.._..
MCKEX Install Service Extender
$7.19
REMXT Remove
Service
Extender
$7.79
.....^
LV-24
$7.41
Leave 24 Hour Notice
Prepared by:
Sponsored by:
$
$
13,306.85
12,257.96
1,479
1,372
$
11,000.27
1,260
$
$
$
$
$
$
10,710.97
9,527.14
8,414.15
7,542.89
5,970.20
5,237.76
1,216
875
875
886
487
568
4,407.81
$
4,373.78
$
$ .^ 3,492.51
3,565.12
$
$
3,359.71
$
1,611.24
$
1,419.13
$
1,237.26
991.40
$
996.25
$
$
662.97
$
292.06
497
.._.504
412
315
322
190
142
145
121
90
81
13
$
252.36
32
. . ._^ ._.^_.__.............._
84.58
8
$
$
66.26
4
$
35.09
........_...._...._......._....._._..^
...._............M...^. 3
4
$
30.44
2
$
16.47
$
2
15.68
Jawana Gutierrez
Jawana Gutierrez
10
TLSC/Texas ROSE 5-4
Please detail the cost savings Mr. Wood discusses in his testimony
that are to occur when Austin Energy is able to remotely connect
and disconnect its services,
RESPONSE:
Mr. Wood's testimony is based on intuitive logic. Austin Energy has not quantified these cost
savings at this time. However, the following costs saving components have been identified:
administrative overhead to run a program
cost of creating, dispatching and closing a service order
cost of rolling a truck to complete the service order
labor cost required to complete the service order
Prepared by:
Sponsored by:
David Wood
David Wood
11
TLSC/Texas ROSE 5-5
Please provide a timetable, by month (if possible) and year of
Austin Energy's plan to remotely connect or disconnect its
services, starting with Austin Energy's decision to purchase
advance meters for its system and ending with the start date,
proposed or actual, of remotely connecting, re-connecting, and
disconnecting its services.
RESPONSE:
Austin Energy cannot provide a timetable by month and year. Below is the timetable:
Start date:
Initial purchase of AXSD meters that have remote connect/disconnect
functionality
June 2008:
Initial meter purchase inventory installed by Feb. 2010
Ending date:
TBD - estimate of Q 1 2014 coinciding with completion of meter testing,
implementation of upgraded AMI system and a meter data management
system
Prepared by:
Sponsored by:
David Wood
David Wood
12
TLSC/Texas ROSE 5-6
Please provide all cost studies or cost estimates prepared by or for
Austin Energy relating to the remote connection or disconnection
of its services that have been developed since Austin Energy's
decision to purchase advanced meters.
RESPONSE:
No cost studies or cost estimates have been prepared. Basic cost components include: the
administrative overhead to run a program (customer - utility communications); cost of creating,
dispatching and closing a service order; cost of rolling a truck to complete the service order; and
actual work needed to connect/disconnect. These components would be applicable for each
event (i.e., once for a connect and again for a disconnect and re-connect).
Prepared by:
Sponsored by:
David Wood
David Wood
13
TLSC/Texas ROSE 5-7
Please provide copies of all press releases, newspaper inserts,
advertisements, and other public outreach materials issued or
prepared by or for Austin Energy relating to its advanced meters
that are in Austin Energy's possession, care, custody or control.
(This request incorporates all meters, including those deployed in
2002. See p. 26 of Mr. Wood's pre-filed testimony.)
RESPONSE:
Please see the attached documents.
Attachment 1- Meter Change door hanger, 2 pages
Attachment 2 - Meter Change Postcard, 2 pages
Attachment 3 - Meter Change door hanger, 2 pages
Attachment 4 - Statesman Inside Line page about AMI, I page
Attachment 5 - AE Sorry door hanger, 2 pages
Attachment 6 - Statesman Inside Line Cover page about meters, 1 page
Attachment 7 - AMI Phone Card, 2 pages
Attachment 8 - Statesman Inside Line page about AMI, 1 page
Attachment 9- Riata AMR door hanger, 1 page
Attachment 10 - December 2008 PowerPlus, 2 pages
Attachment 11 - February 2008 EnergyPlus-Spanish, 2 pages
Attachment 12 - July 2009 PowerPlus-Spanish, 2 pages
Attachment 13 - February 2008 EnergyPlus, 2 pages
Attachment 14 - October 2008 EnergyPlus, 2 pages
Attachment 15 - December 2008 PowerPlus-Spanish, 2 pages
Attachment 16 - July 2009 PowerPlus, 2 pages
Attachment 17 - October 2008 PowerPlus, 2 pages
Prepared by:
Mark Dreyfus
Sponsored by:
Mark Dreyfus
14
PUC Docket No, 40627
^^fl exa,5 ROSE 5-7 Attachment 1
Page 1 of 2
I
'j
'
.
..
: ip ..:
has made a
-change for
the better'.
kWh
;=u
Today, we successfully
replaced your mechanical
meter with a state-of-the-art
automated meter at no additional
cost to you.
AIE
,
.
;,f?rlirt^:?rll?!
111198 ^81 713
^ros
.^' To Reset Your Electronic Devices;
such as clocks, alarms and sprinkler systems.
A Few More Visits from meter readers while we
complete our automated meter deployment system.
4' To Receive A Bill with two readings: one from the old
meter and one from -the new one.
You can ..
forward .
^ Peace Of Mind: With better outage information, we will be
able'to respond to outages more'quickly and provide you with
more accurate information about the outages.
!> Increased Privacy: We will have the technology to read your
electric meter remotely.
Greate:r Accuracy: With remote read.ing capabilities, the
chances for human error are reduced. Nith few moving parts, the
new moters are extremely accurate and reliable.
^ Enhanced Offerings ( to come): ThEi new meters will allow
new biUing, payment, energy management, and outage features
in the foreseeable future.
Questi'Ons? Please visit us at ww«r.austinenergy.com
or cau 972-7540.
Mlgl., .
enj o y
im p r o vement.
15
^
^ ^Rasoo
bCrT^xas ROSE 5-7, Attachment I
Page 2of2
A
ustiin
s.'j
En r
e
9
ha hecho
i^^
•
^
mejorar.
Hoy, canLbiatnos su medidor
meca.n.ico con un medidor de
lo mejor y automatizado sin
costo adicional.
^
AE 300(
98 081 713
^
^^^ r, °t uf ^1u=
Fijar Sus Aparatos Electrbnicos:
como relojes, alarmas y sistemas de riego.
Mas Visitas del personal que lee los medidores mientras
terminamos de instalar nuestros sistema de despliegue '
automatico:
Recibir Una Cuenta Con Dos Lecturas: una del medidor
viejo y una del nuevo.
Tranquillidad: Con mas informaci6n sobre interrupciones
electricas, podremos responder mas rapidamente y proveerle
informacion mas confiable.
Aurnento Ea Privacidad: Ìendremos la tecnologia de leer
su medidor electrico por control remoto.
Mayor Precision: Con la capacidad de lectura remota, se
reducen los chances de error ]i,umano. Con pocas partes
movibles 1,)s nuevos medidores son extremadamente exactos
y confiables.
-.a. Aurnento De Ofertas ( venideras): Los nurwos medidores
permitiran nuevas cuentas, pap manejo de energia y
caracteristicas en interrupciones en un futuro previsible.
6.Preguntas? Visitenos en www.austinenergy.com
o uame a1572-7540.
16
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s'LsCI Te^ss ROSE 5-7, ^ttachment 3
Pages of 2
I
rnvJ1
has, made a
Cha,nge for .
the better!
Today, we successfully
replaced your mechanical
meter with a state-of-the-axt
automated meter at no additional
cost to you.
.^; To Reset Your Electronic Devices:
such as clocks, alarms and sprinkler systems.
.! A Few More Visits from meter readers while we
complete our automated meter deployment system.
!. To Receive A$ill with two readings: one from the old
meter and one from the new one.
:!.' Peace Of Mind: With better outage information, we will be
able to respond to outages more quickly and provide you with
more accurate information about the outages.
Increased Privacy: We will have the technology to read your
electric meter remotely.
Greater Accuracy: With remote reading capabilities, the
chances for human error are reduced. With few moving parts, the
new meters are extremely accurati: and reliable.
Enhanced Offerings (to come): The new meters will allow
new biL'ing, payment, energy management, and outage features
in the foreseeable future.
Q'uestions? Please visit us at ,Nww.austinenergy.com
or call 972-7540.
hope •
-pro - ênt.
19
PUC Docket No. 40,627
L5Cf1 ex es RC3SE 5-7, Att achrrte n13
l^
Page 2 of 2
.
.
:111 U&I
ha hecho
cambios paira ^y
mejorar!
»
..
3
kWh
AE 300(
Hoy, carltbiamos su medidor
mecanico con un medidor de
lo mejor y automatizado sin
costo adicional.
3a1' 4
081t7131
^^.
4" Fijar Sus AparatosElectrb'uicos:
..^
como relojes, alarmas y sistemas de riego.
Ma.s Visitas del personal que lee los medidores mientrasi
termfnamos de instalar nuestros sistema de despliegue
automatico.
:!. Recibir Una Cuenta Con Dos Lecturas: una del medidor
viejo y una del nuevo.
+ Tranquillidad: Con mas informaci6n sobre interrupciones
electricas, podremos responder mas rapidamente y proveerle
infoimacion mas confiable.
Aumento En Privacidad: Tendremos la tecnologia de leer
su medidor electrico por control remoto,
^ Mayor Precisibn: Con la capacidad de lectura remota, se
reducen los chances de error humano. Con pocas panes
movibles los nuevos medida;-es son extremadamente !^xactos
y confiables.
Aumento De Ofertas (ven;lderas): Los nuevos medidores
permitiran nuevas cuentas, pago manejo de energia y
caracteristicas en interrupciones en un futuro previsiblo.
jreguntas? Visitenos en www.austinenergy. com
0 11ame al 972-7540.
Esperarnos que disfrutarcilost^smej oraseneI
,
20
1'lJC Docket No. 40627
Response to TLSC/Texas ROSE
5-7, Attachment 4, Page I of I
`
06^
" rs"VS t'E.'YI t
V. 6014
^,
ADVANCED METERING 00`
.
^
How !4•1uc11Will It C.:ostr
The technology used in
Austin 's AMI project
is relatively new,
even though forms of
remote meter reading
have been around for
many years. Plans for
citywide installation
Thc t(rt.i 1 c,, it for 290,000 smart meters and installation is
S17 milliuis
Will Those Costs be Passed on to Customers?
No, they will be paid out of Austin Energy's operating budget.
The new system is expected to allow Austin Energy to work more
s ti
efficiently and cost effectively in the future.
of the new metering
system started in
September of 2007, as
one of the first major
deployments of its type
in the country. The City
of Colorado Springs is
installing the same
equipment as Austin.
4'
'40
r•
R
Other cities in Texas
are planning to install
AMl systems as well.
^t
Bill Rwmna, of 1.auclrs c:yh; beads up Hie irutattntras of
Arrstie 's 2•ioey qe/umk, it uHlt he Caudes + Gyrr 1.lrgest
rnstr^ll;ttinn nr Amerirn.
AUSTIN'S AMI SOPHISTICATION
Austin's AMI is a wireless radio transmission system that uses radio
frequency (RP) local mesh collectors (routers) to transmit information
to and from smart meters to 18 central towers. Information is converted
to a TCP/IP format, which allows for faster communications with a
larger bandwidth, and then it is transmitted over telephone lines to a
data collection center. Because the collection system is wireless and has
local collection points, it is extremely flexible.
AMI requires smart meters to communicate with local collectors or
routers that gather readings within a six-block radius. The meters send
out readings at frequent intervals, track energy usage and identify
power quality problems. They send out a signal when they are without
power, and indicate when power is restored.
The RF (radio frequency) mesh network will connect information from
the smart meters and a distribution automation system. Together with
the outage analysis system and in conjunction with a distribution
management system, they will provide the ability to identify, predict
and, in some cases, prevent outages and power disturbances before
they occur. The combined systems of a mesh network, smart meters,
distribution automation and distribution management system will
allow the ability to identify the location of a power failure, provide for
more rapid restoration efforts and, in some cases, provide the ability
to automatically restore and reroute electricity from unaffected areas
to affected areas.
Where Will We Save?
Meter reading costs: Current costs for electric meter
readers can be reduced considerably with automated reads.
Reread costs: Savings can be realized from reduced labor,
gas, vehicles, maintenance and insurance for Austin Energy
employees driving out to reread a meter, as well as saving
customer service time on a second call back.
Estimated read costs: Inaccessible meters increase reread costs
and customer service time, and require additional time for billing
adjustments.
Frequent service costs: Hundreds of starts and stops of electric
service each day currently require one site visit for the stop of
service and another for the start of service. Many of these site
visits will not be necessary with remote turn on and turn off,
Power theft costs: Enhanced detection will make it more
difficult to tamper with meters.
Increased system efficiency: Better information about the
location and sources of power outages and meter tampering,
better demand response and better demand forecasting will also
result in savings.
Long range savings have also been found in similar AMI systems
when: 1) time-of-use pricing and 2) an interactive Web site are in
use. Both of these features help keep electric demand down when
prices for power are highest.
What Will Happen to the Meter Readers?
Austin Energy's 63 contracted meter readers are also employed by
Austin's water utility - so they will still have a}ob. Eventually, the
adoption of new automated technology nationwide will require a
workforce shift, as fewer meter readers will be needed in the field,
but more employees will be needed in other areas.
Pbotography by Patrick Wong
'Statesntan
For more information
call 972-7450 or visit
www.austinenerav.com
INSIDE LINE
FREE PHONE INFORMATION
S'1 2. 4'1 6. S 7 0 0
Pormwemfo;matlooon the topics, please call lnNdeLine at
41(r570(i or 800•(iG2-9784 and enter a four digit code heio,w
3019 YvurEiactrlcMeter Exchange
3020 Autt7n'sAMtSystem
9196 Energy SavIngTips
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PUG Do"et Nu . 40627
Response to TLSCIi'exas ROSE 5=f, Attacliment d
..
•1.
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P
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.
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Austin
'I"oc'iav. we visited your
honic
replace your
current electt.ic- rnet.er with
; a^c t4 a:cit xn7rec3 na(.t:cT.
It "vf11 k>Crrntt u', -o
t"r)l.dt
.
7r lN fitl !t "il€i'ii` t^7
L•7;,:C :;3 CÎ>i
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Cost to 1)11.
...
«. :^.^.^« :., ..
J We successfully installed
Vyaur new electric meter.
kt7 i
.
.iC1`)
.. ..: ^.: a
?"40V
!!ti' your new C'!1?tc''I 111E:'.ets our
hi^-ikl ^,tant:;Iards of accuiacy, we will
nerA to manually read your meter at
At
<< ,?SL one more time.
ry^
Replacing your rneter may have resulted in
a rnomentary power loss, so you may need
t I_3 ^
t'; Dtjr clocks, VCRs, and certain other
l'lk>ts^ call ^'js :at Ô^j-f}(iOil tt r`Gû 1'iRtr:^^ .art1^
ck !xrS1:4pt1S or c..c:inc.t:t°ns reg arding this ;ystcns.
THANK YOU for the opportunity to provide
you with this new metering capability.
AUSTIN
ht^F2G^Y
Austin's Cornmun!ty-Owned EIsdric Utr dty
28
Response to TLSC/Texas ROSE 5-7, Attachment 10, Page 1 of 2
I
Austin's Community-Owned Electric Utility
www.austinenergy.com
System Reliability The Best Ever
Automated Meters Update
T he rollout of automated meters to all
Austin Energy customers is progressing well.
^ About 90,000 meters
have been installed since
April - about 1,000 meters each day,
with the goal of doubling that number
beginning in January. All installations are
expected to be completed by early summer 2009. The new meters transmit meter
readings via radio waves, eliminating the
need for manual reads.
Residential customers receive a post
card a few weeks in advance of their meter
installation. Workers knock on the door
before installing the new meter. If no one
is at home, a green door hanger is left
indicating the change out occurred.
If the meter cannot be exchanged due
to a dog, locked gate or other reason, a red
door hanger is left with a number to call to
arrange for an installation.
p I(£ M B I{j 2008
he number of power outages per customer
T and the average length of outages for the
Austin Energy electric system during the fiscal
year that ended September 30th was he lowest
since standardized outage reporting to the Public
A
^
Utility Commission began in the mid-1990s,
^^
The number of outages per customer (called
the System Average Interruption Frequency In*
dex or SAIFI) was .63 while the average duration
^! of outages (System Average Interruption Duration Index or SAIDI) was 46.48 minutes. Both measures are far below electric
utility industry averages nationwide.
The excellent performance of the Austin Energy electric system is due to increased maintenance over recent years as well as system upgrades. It is also due to
the excellent response time by Austin Energy crews when power outages occur.
Another important factor has also been a year of reduced storm activity. For
instance, a key measure of storm activity is lightning, and 2008 will rank among
the lowest for Austin. January through mid-November, the Austin area had
2,670 cloud-to-ground lightning flashes. Last year over the same period, there
were 6,600 and the average since 2005 has been more than 6,000 per year.
E
Offsetting The Need for A Power Plant
nergy efficiency improvements made by customers
-• ^
«.
participating in the Austin Energy Power Saver
Program and Austin Energy Green Building will reduce
peak energy demand by almost 62 megawatts (MW) in
AKIN
the coming year, reducing day-to-day energy use by 105
million kilowatt-hours (kWh).
^
The reductions almost match last year's record as
Austin Energy marches toward a 2020 goal of offsetting
the need for a 700 MW power plant through its energy
saving programs.
More than 10,500 Austin Energy residential customers and 615 businesses
participated in the programs during the fiscal year that ended September 30,
2008. The resulting energy savings will reduce electric bills of the groups by
more than $12 million annually. They will also reduce carbon dioxide (CO')
emissions by more than 86,000 tons and nitrogen oxide (NOx), a pollutant that
helps form smog, by almost 60 tons each year. Energy efficiency is also the least
expensive way to meet new electric demand. Austin Energy efficiency programs
cost the utility about $350 per kilowatt (kW) of energy saved. Building a new
natural gas-fueled power plant would cost approximately $700 per kW.
29
Response to TLSCfTexas ROSE 5-7, Attachment 10, Page 2 of 2
A ustin Energy customers who meet income guidelines
can qualify for free energy improvements for their home.
A These improvements are available to renters, as long as they
1
have lived in the home for at least three months, and with the
ti _^?A consent of their landlord.
The program provides additional attic insulation, repair of
leaking ducts, installation of solar screens on windows getting
direct sunlight, weather stripping around doors, a CO, detector, caulking of plumbing penetrations under sinks, compact
fluorescent lights (CFLs) and smoke detectors, all as needed.
The Austin Energy program also provides minor repairs to the home to
ensure energy efficiency measures are effective. The most frequent repairs made
include replacement of cracked or broken glass, replacing broken exterior doors
and minor duct repairs. These improvements will reduce both air conditioning and
heating costs. Since the program's 1986 inception, more than 11,000 homes have
received improvements through the Free Weatherization program, offsetting the
need for an additional 18 megawatts (MW) of power for the Austin community,
Visit www.austinenergy.com or call 974-7827 for an application.
Free Weatherization Qualifying Guidelines
M
ore than 1,200 families
facing emergencies
have received utility bill payment assistance this year.
Thank you, City of Austin
utility customers, for sending
in a few extra dollars with
your utility bill payment to
help the Customer Assistance
Program help others.
Austin Energy
Speakers Bureau
Austin Energy has excellent speakers
on a variety of topics for your business
or community group. Topics include:
3 Free Thermostat Program
3 Green Building
3 Energy Efficiency
3 Streetlights
3 Green Power
3 Customer Assistance Program
To schedule a speaker
or power plant tour
for your group, call
322-6144.
$50 For Your Old Refrigerator
Austin Energy will pay you $50 for each old working refrigerator
or freezer (limit two per customer). Just call 1-800-452-8685
to arrange for a pick up. To date, we have collected more than 12,000
of these old energy guzzlers. Next to heating, cooling and hot water,
refrigerators and freezers use more electricity than any other home appliance.
Refrigerators that are at least 15 years old use about twice the electricity of today's
new energy-efficient models.
^Z
49?
Para una Traduccion
en Espanol:
Si gusta recibir este folleto en
espahol, llamc a Austin Energy al
972-9523.
CQA 10I
!'he City of Austin Is committed to compliance with the Amercens with D*abititles Act. Reasonable mod6catbns and equal acwss to commurucations will be provided upon request T?JO 477•3633.
30
La Primera Unidad de Austin Energy B
del Pais que Obtiene Certificacion
Roger Duncan fue
HombradoGerente
General Interino
Roger Duncan fue nombrado
Gerente General Interino de
Austin Energy,
El Sefior
.
Duncan asume
este cargo en
reemplazo de
Juan Garza
quien dirigi6
Roger Duncan Austin Energy
por seis anos y al presente ha
aceptado el nuevo cargo de
Gerente General de Pedernales Electric Cooperative.
Duncan, que cuenta
con mas de dos decadas de
experiencia en el gobierno
de la Ciudad, incluyendo
dos periodos como Concejal
Municipal de Austin, desde
1981 a 1985, ha prestado
servicios como Sub-gerente
General de Austin Energy
desde e12004. El mismo ha
tenido la responsabilidad
de supervisar el programa
de eficiencia energetica, el
programa de construcci6n
ecol6gica "Green Building"y
el de energia renovable de
Austin Energy reconocidos
nacionalmente, como asi
tambien el programa de
generaci6n de electricidad
en sitio, planeamiento
estrategico, relaciones gubernamentales y calidad del aire.
Duncan ingres6 a Austin
Energy en 1998 como
vice-presidente a cargo de
la politica de conservaci6n,
recursos renovables y medio
ambiente.
T a divisi6n de Austin Energy responsable de la construcci6n, mante
L/nimiento, y operaci6n del sistema el@ctrico de Austin Energy se convirti6 en la primera,
entre las demis companias de electricidad del pafs, en obtener el registro ISO 9001.
ISO 9000 (Organizaci6n Internacional de Estandarizaci6n) representa una serie de normas
internacionales de calidad las cuales son disefladas para asegurar que todas las actividades
relacionadas con la provisibn y distribuci6n de un producto o servicio cumplan con las normas
de calidad adecuadas. Para obtener este registro, los solicitantes deben planear un sistema de
Administraci6n de Calidad que refleje las normas de rendimiento de cada tarea importante,
como son en este caso las relacionadas con la construccidn, mantenimiento y reparaci6n de
sistemas electricos. Los auditores de la Direcci6n de Normas Nacionales de Irlanda (NSAI), que
es la entidad mundial que administra el programa de administraci6n de calidad de ISO, emiti6
el registro en Enero 3, 2008. La certificaci6n fue obtenida despues de una inspecci6n rigurosa
del Sistema de Administraci6n de Calidad en la Distribuci6n del Servicio E16ctrico la cual dur6
cuatro dfas y fue realizada por los auditores de NSAI durante el mes de Diciembre. Los auditores
observaron que se implementaron procedimientos e instrucciones de trabajo por escrito en mas
de 530 actividades laborales.
Alrededor de 250,000 compafiias de todo el mundo, 25,000 en E. U. estan certificadas con
la serie ISO 9000. Sin embargo, las unidades de trabajo de transmisi6n y distribuci6n son las
primeras, entre todas las compafiias de electricidad del pais, en ser certificadas.
'^,j7'ir^
r
^^
t:j^^ 1^11f^f.:Î.Y f
^
^= r
r^ ^ f
':
^K^x`^^
t:
^•f'
^
x.^:
^
't.ro
r
a^4 t,Y ^.
^
i^^
E
C
n 2003, Austin Energy reemplaz6 aproximadamente 127,000 medidores
por otros que son automAticos. En estos momentos, las actualizaciones
hechas a la presente red automatica de lectura de medidores estan siendo puestas
"
a prueba. Cuando se logre el exito completo de estas pruebas, Austin Energy comenzarl a
reemplazar el resto de los 260,000 medidores mecAn.icos, residenciales y comerciales, con
medidores automaticos. Esta actividad podria comenzar tan pronto como en Marzo 2008 y
continuari a to largo de todo e12008.
Una vez que la instalaci6n de los medidores automaticos est6 lista para comenzar, los
clientes recibirin un aviso a trav8s de varios medios Para dar a conocer en qud fecha aproximadamente, el personal estari trabajando en su area Para hacer el intercambio de medidores.
Previamente a este intercambio, asegurese por favor que no haya ningun arbusto u algtin otro
tipo de estorbo que pudiera obstaculizar su medidor. Todo objeto que impida el cambio de un
medidor tendra que ser removido por el personal de Austin Energy,
Los medidores automaticos evitan la necesidad de lecturas manuales de medidores ya que
dstos comunican por medio de ondas radiales el total del consumo a las computadoras.
Los medidores autom'aticos tambidn mejoran la fiabilidad y porque comunican cortes
de electricidad sorpresivos. Sin los medidores automaticos, las companias de electricidad
en muchos casos no tienen forma de saber cu'ando una residencia o un comercio esti sin
electricidad, a menos que el cliente llame para informar sobre la interrupci6n el@ctrica. Los
medidores automiticos tambi6n sientan las bases necesarias para incrementar Jos ofrecirnientos
de servicios a los consumidores. Estos servicios pueden llegar a incluir fechas de faeturaci6n
elegidas por los mismos consumidores, determinaci6n de precio de electricidad por hora y dia
y, programas Para ayudar a los consumidores a reducir el uso de la energia.
31
PUC Docket No 40627
Response to TLSCRexas ROSE 5-7. Attachment 11. Page 2 of 2
C asi unos 23 comerciantes de Austin
_ .^ han instalado paneles
que en su conjunto generarran 629,000
horas kilovatios (kWh) de electricidad
todos los anos. Esta energia libre de
contaminacibn ahorrar'a a estos comerciantes alrededor de $55,000 anuales al
evitarles costos de energia; a la vez que
la misma reduce ]as emisiones de gas en
un total de 410 toneladas por ano. Estos
comercios participan del Programa de
Reembolso de Energia Solar de Austin
Energy el cual pagb 67% de los costos
de los paneles. Esta ayuda permitiri
que los comercios recuperen sus inversiones en un periodo promedio de 13
anos cuando la vida util de los paneles
fotovol.taicos es de 25 anos.
Hasta la fecha, 470 clientes de
Austin Energy que viven en residencias
familiares instalaron tambien paneles
solares. El tamazZo de estos paneles
es de 2.5 kilovatios (kW) con Austin
Energy pagando reembolsos de hasta
un promedio del 65% de los costos de
instalacidn. Ademis, la compafiia ya
instalo paneles solares en 25 predios
publicos como el Austin Convention
Center y en 20 escuelas. En estos
momentos, el total de la capacidad solar
instalada en Austin es de 1.8 megavatios
(MW).
Comercios Participando en el Programa
Alori Properties (dos locales)
American Bank of Commerce
American YouthWorks
Applied Materials
Centex Beverage
Community Clinical Research
Courtyard Tennis & Swim Club
Elizabeth Alford Projects
Escarpment Village
Foundation Communities (cinco locales)
Habitat Suites Hotel
IBM
Jason's Deli
Lake Austin Marina
Lower Colorado River Authority
Ronald McDonald House
St. Andrew's Episcopal School
St. Gabriel's Catholic School
Sportsman's Finest
Star Center Gymnastics, Dance & Cheer
Tejas Securities
Villas on Sixth Apartment Homes
Hines Pool and Spa
P'repararacio'n Gratis de Declaraci©n de Ingresos Anuales
m
COMMUNITY
T os centros comunitarios Ilamados Community Tax Centers que ayudan
La llenar los formularios de declaracidn de ingresos anuales y que
forman parte de un programa de la organization sin fines de lucro local
TAX CENTERS llamada Foundation Communities, ofrecen servicio de ayuda gratis a
las personas y familias de bajos recursos, Este servicio gratis que estA
disposicion de la poblaciGn en nueve locales ubicados en distintas partes de Austin es
ofrecido por voluntarios que han sido certificados por IRS.
Los locales estan abiertos durante el dia, durante la noche, y los fines de semanas con
horarios convenientes para todo el publico. Tanto las personas que reciben $25,000 de
ingresos o menos, y los grupos familiares que cuentan con dos y hasta cuatro miembros y
reciben $50,000 de ingresos o menos, califican para recibir este servicio GRATIS de ayuda
con los formularios para la declaracion de ingresos anuales que deben ser enviados al IRS.
Las familias de cinco o mds miembros con un ingreso relativamente mas alto que el ya
mencionado, tambi6n califican para este servicio. El ano pasado, estos centros comunitarios
ayudaron a llenar 14,000 formularios que representaron $17 millones de dolares en reembolso para todos aquellos contribuyentes que recibieron este servicio gratis de declaracion de
ingresos.
Visite www.communitytaxcenters.org o Ilame al United Way a12-1-1 para obtener
detalles sobre los locales, el horario, y los documentos que se requiere presentar.
Austin Energy
Oradores
Austin Energy tiene excelentes
oradores sobre una variedad de
tbpicos para su negocio o grupo
comunitario. Tbpicos incluyen:
3 Pru1'narrcaTermostato Gratis
3 Vehiculos Hibridos de Enchufe
3 IluminaeiGn de Calles
3 Recorte de Arboles
^ 3 Energia Eficiente
Para agendar a un
orador para su grupo,
o para una visita a la
planta, flame at
322-6144.
t.a Ciudad to A.stin c:rrnple con ol pecreto de fos Americanos In<7apaottaoos, Al eopotado so uroveer3n modificaaones razonab es e igual acceso a corryunicao!onas TOO 4 ? i •ac63
32
to TLSC/Texas ROSE 5-7, Attachment 12, Page 1 of 2
Central El6ctrica-Propiedad de 3a Comunidad
Pague su Cuenta
por Internet
as de 23,000 consuM midores de electricidad
de la Ciudad de Austin cada
mes pagan su cuenta por
Internet a trav6s del programa
de Transferencias de Fondos
Electronicas de la Ciudad
(EFT).
Inscribirse es fAcil y una
vez registrado, un retiro de
fondos de su cuenta de banco
ocurre automaticamente para
pagar su cuenta elcctrica y
sanitaria cada mes en la fecha
de vencimiento. Esto le da
suficiente tiempo para recibir
y .revisar su cuenta primero.
Ademfis, esto significa que el
cliente no tiene que escribir
ni enviar el cheque por correo
ni preocuparse si su pago Ilega
tarde.
El programa ya tiene tres
afios y trabaja muy bien.
Alrededor de un tercio de los
400,000 clientes de la Ciudad
de Austin pagan su cuenta
por medio de la Internet o a
trav8s del programa EFT de
in Ciudad, usando los servicios
de pago a traves de su banco
por la Internet o haciendo
los pagos en la ventanilla
de Servicios al Consumidor
en los supermercados que
aceptan el pago de la cuenta
electrica de In Ciudad de
Austin. Esos pagos se envfan
electronicamente a la Ciudad.
Para inscribirse en EFT,
visite www.ausdnenergy.com
o flame al Centro de Servicios
al Cliente de In Ciudad de
Austin al 494-9400,
wwwr:austlnenergy.oorr ►
ALIO 10099
Auditoria de EnQrgia en Was a la Venta Encuentra un
Exceso de 86 Por Ciento de Fuga en los (onductos
a mayor£a de las casas recibiendo auditor£as de energ£a
Llpara cumpllr con la nueva ordenanza de la Ciudad esta
dejando escapar niveles excesivos de enfriamiento y calefaccidn
en el atico a un sistema de conductos que tienen escapes y en
promedio, necesitan unas 6 pulgadas adicionales de aislamiento
FOR
en el atico.
^
De las primeras 400 auditor£as de energia recibidas por Austin
Energy, un 86 por ciento de las casas tienen escapes en exceso a110 por ciento considerado
aceptable para la eficiencia energetica. Las casas tienen un estimado de un 22 por ciento de
escapes - aunque hubo casas con el doble o el triple de este estimado. Una casa auditada dejaba
escapar un 81 por ciento de aire acondicionado y calefaccidn en el i;tico. En otra casa el sistema
de conductos emit£a tantos escapes que el equipo de prueba no pudo registrar una lectura.
Efectivo en Junio 1, 2009 se requieren auditorlas de energ£a en todas las casas que estan a
la venta localizadas dentro de la Ciudad de Austin, que tienen 10 o mds anos de construidas y
reciben electricidad de Austin Energy. Hay alguna exenciones de esta ordenanza - por ejemplo,
las casas que recibieron mejorias Para eficiencia de energ£a durante los ultimos 10 afios o aquellas
envueltas en algunos procedimientos legales que envuelven el traspaso de propiedad, como
reposesion de la casa o un acuerdo de divorcio. Los vendedores potenciales de casas pueden usar
una herramienta en la Internet en www.austinenergy.com/go/ECAD para determinar si una
auditoria es necesaria en su casa o para obtener informacibn adicional sobre la ordenanza.
Como grupo, las 400 casas estan gastando 778,000 kilovatios- hora de electricidad anualmente
o$77,800 en costos de energia debido al escape de los ductos y aislamiento insuficiente en el
Atico. Mientras tanto, Austin Energy, Texas Gas Service y creditos de impuestos federales estin
disponibles Para ayudar a pagar por muchas de las mejoras de eficiencia energetica. Visite
www.austinenergy.com para informacidn adicional sobre los programas de eficiencia energdtica
y sobre la ordenanza de Conservacion de Energia y Revelacibn de Auditorias (ECAD),
Medidores Automatizados Precisos y Duraderos
e
A ustin Energy esta
proveyendo a todos
sus 400,000 clientes con
unos nuevos medidores automatizados y
modernos. Los medidores nuevos tienen m6s
poder de calculos que las PC de hace 5-10
aflos y son muy exactos. Ellos reemplazan
medidores que tienen de 20 a 30 ailos.
A medida que los medidores viejos son
retirados, Austin Energy esta probando uno
de cada diez medidores. Se encontrd que un
mimero pequeno de cllos funcionan despacio.
Un cliente cuyo medidor viejo funcionaba
despacio puede notar un aumento en su uso
..^^
de energia una vez los nuevos medidores
sean instalados. Esto se debe a que el nuevo
medidor esti registrando correctamente toda
la energia utilizada.
En cualquier momento que un cliente de
Austin Energy piense que su medidor, viejo
o nuevo, no estd registrando correctamente el
uso de electricidad, debe llamar al Centro de
Servicios al Cliente, a1494-9400 o enviar un
correo a [email protected] para
que su cuenta sea revisada. De ser necesario,
Austin Energy enviar'a a un tecnico para
probar su medidor, viejo o nuevo, y ayudar en
el proceso.
33
Response to TISClTexas ROSE 5-7, Attachment 12, Page 2 of 2
10 Por Ciento de Descuento para los Pequanos Negocios
A ustin Energy facilita que los pequehos negocios
puedan recibir hasta un 70 por ciento en descuentos
en nueva iluminaci6n eficiente e instalaci6n. Nosotros
proveeremos un aniilisis gratis de iluminaci6n, nos
^ encargamos del papeleo, proveemos un contratista e
i
inspeccionamos todo el trabajo para garantizar calidad
al completarse el trabajo. La iluminacidn de energia
eficiente puede reducir los gastos de iluminaci6n en una tercera parte
y aumentar la productividad de su negocio. Usted recobra su dinero en
aproximadamente menos de un atio. Desde e12005, mas de 1,100 negocios
han disminuido el uso de energia por 32 millones kilovatios-horas (kWh),
reduciendo, colectivamente su costo anual de casi $3 millones.
Empiece Ilamando a Austin Energy al 482-5346 o envie un correo a
[email protected].
Ahorre con una Bomba de Alberca Has Ificiente
a alberca promedio en Austin gasta un tercio de la
energia de una casa promedio. Por eso es que una bomba
de eficiencia energetica nueva y un sistema de motor puede
ahorrar un promedio de $300 al ano en costos de energia.
,.^
Ahora Austin Energy ofrece un reembolso de $200 con la
compra de una bomba de alberca de velocidad variable cuando
es instalada por un profesional. El costo inicial de la bomba
y el sistema de motor es mas alto que una bomba de alberca
de una velocidad, pero dura el doble de tiempo y ahorra tanta ,..
energia que los ahorros pagan por la bomba en unos 2 o 3 anos. Durante la vida
del sistema el ahorro de energia puede promediar sobre $2,200. I.,lame al
974-7827 o visite www.austinenergy.com para mds detalles.
Austin Energy
Oradores
oradores sobre una variedad de topicos
para su negocio o grupo comunitario.
T6picos incluyen:
3 Programa Termostato Gratis
3 Iluminaci6n de Calles
3 Energia Eficiente
Para agendar a un orador
para su grupo, o para una
visita a la planta, flame al
322-6144.
L
iNecesita Dinero Extra?
Usted puede tener algun dincro esperandolo en la forma
de propiedad sin reclamar. El Administrador de Cuentas
Publicas de Texas tiene mas de $62 millones en propiedad
sin reclamar en el area de Austin.
En el ano fiscal 2008, Austin Energy solamente informo de 71 dep6sitos
abandonados con un valor de casi $13,000. Es importante que al mudarse
contacte a su compania de servicios eldctricos, porquc una gran porci6n
de la propiedad sin reclamar proviene de dep6sitos en cuentas el@ctricas y
sanitarias abandonadas y de sobrepagos de cuentas.
Propiedad no reclamada es cualquier activo que ha sido abandonado por
uno o mas anos. Las companias tienen la obligaci6n de informar al estado
los activos abandonados, y estos se convierten en propiedad sin reclamar.
La Oficina del Administrador facilita la busqueda para saber si tiene
alguna propiedad sin reclamar. Visite www.ClaimItTexas.org y siga los
pasos para la busqueda. En segundos puede estar en camino de reclamar su
dinero.
$50 Por su
Refrigerador Viejo
A
ustin Energy le pagara $50 por cada
refrigerador o congelador viejo que
funcionen (limite dos por cliente). Llame
al 1-800-452-8685 para
arreglar el recogido. Hasta
ahora hemos recogido unos
^
^
14,000 de estos comelones
f de energia. Despuds de la
calefacci6n, el acondicionador de
aire y el agua caliente, los refrigeradores
y congeladores usan mIs energia que
ningun otro aparato clectrodom6stico.
Los refrigeradores que tienen por
lo menos 15 afios usan el doble de
electricidad que usan los modelos nuevos
de eficiencia energ6tica.
L
a Noche Nacional '
al Aire Libre este iN AT ^ o^^ r
aflo sed en Octubre 6
air
en lugar del tradicional
primer Martes del mes
de Agosto. Comuniquese con su agencia del
orden publico para mis informaci6n.
La Ciudad da A stin cumple con ol Decreto de os Americanos Incapacitados AI soiicttario so provoor3n modificaciones razonabios o Igual acceso a comunlcaciones. TDD 477-3663
34
Roger Duncan
Named Interim GM
oger Duncan has been
named interim General
Manager of Austin Energy.
Mr. Duncan
assumes GM
responsibilities with the
departure of
Juan Garza,
who is the
new General
R
Roger Duncan
Manager
of the Pedernales Electric
Cooperative. Mr. Garza led
Austin Energy for six years.
Mr. Duncan, who has
more than two decades of
experience in City government, including two terms
as an Austin City Council
Member from 1981 to
1985, has served as Austin
Energy Deputy General
Manager since 2004. He
has had responsibility for
overseeing Austin Energy's
nationally recognized energy
efficiency, Green Building
and renewable energy
programs, as well as the
utility's on-site generation
program, strategic planning,
governmental relations and
air quality.
Mr. Duncan joined
Austin Energy in 1998 as
Vice President in charge of
conservation, renewables
and environmental policy.
Austin Energy Unit First In
Country To Earn Certification
T
he Austin Energy division responsible for the construction, maintenance and operation of Austin's
electric system has become the first of any utility in the
nation to earn ISO 9001 registration.
ISO (International Organization for Standardization) 9000 is a series of international
quality standards designed to ensure that all activities related to providing and delivering a
product or service are appropriately quality assured. To earn the registration, applicants must
develop a Quality Management System that reflects standards of performance for every
major task, in this case, related to building, maintaining and repairing the electric system.
Auditors from the National Standards Authority of Ireland (NSAI), the worldwide entity
that administers the ISO quality management program, issued the registration on January
3, 2008. The certification followed a rigorous four-day review in December of the Electric
Service Delivery Quality Management System by NSAI auditors. The ISO auditors noted
that procedures and written work instructions have been implemented for more than 530
work activities.
Approximately 250,000 companies worldwide, including 25,000 in the U.S., are
certified in the ISO 9000 series. Austin Energy transmission and distribution work units,
however, are the first of any utility in the country to be so certified.
,
iq
+ ûstin Energy replaced approximately 127,000 meters with
/^^
automated meters in 2003. Upgrades to the current automated
^/ meter-reading network are in testing now. When these tests are
successfully complete, Austin Energy will begin replacing the remaining
260,000 residential and commercial mechanical meters with automated meters. This
activity could begin as early as March 2008, and will continue throughout 2008.
Once installation of automated meters is ready to begin, customers will receive
notification in various forms to let you know approximately when crews will be in your
area to exchange your meter. In advance of installations, please make sure shrubbery or
other obstacles do not block your meter. Obstructions that prevent a meter change out
will have to be cleared.
Automated meters eliminate the need for manual meter reads. Instead, the meters
signal consumption totals to computers via radio waves. Automated meters also improve
reliability because they signal outages. Without automated meters, utilities do not know
when a home or business is without power, in most instances, unless the customer calls
in the outage. Automated meters also lay the foundation needed to increase service
offerings to customers. This could include customer selected billing dates, time-of-day
pricing of electricity use and programs that help customers reduce their energy use.
35
Response to TL.SC/Texas ROSE 5-7, Attachment 13, Page 2 of 2
S ome 23 Austin
businesses have
installed solar arrays that together
will generate 629,000 kilowatt-hours
(kWh) of electricity each year. That
pollution-free energy will save those
businesses about $55,000 annually in
avoided power costs while reducing
greenhouse gas emissions by 410 tons
a year. The businesses are participants
in the Austin Energy Solar Rebate
program, which paid 67% of the costs
of the arrays. That assistance will allow
the businesses to recover their investments within 13 years on average. The
life of photovoltaic arrays is 25 years.
Solar arrays have also been installed
by 470 Austin Energy residential
customers to date. The arrays average
2.5 kilowatts (kW) in size, with Austin
Energy solar rebates paying 65%
of the installation costs on average.
Austin Energy has also installed solar
arrays at 25 public facilities such as the
Austin Convention Center and at 20
schools. Total installed solar capacity
in Austin is 1.8 megawatts (MW).
Solar Program Participating Businesses
Alori Properties (two locations)
IBM
American Bank of Commerce
Jason's Deli
American YouthWorks
Applied Materials
Centex Beverage
Community Clinical Research
Courtyard Tennis & Swim Club
Elizabeth Alford Projects
Escarpment Village
Foundation Communities (five locations)
Habitat Suites Hotel
Hines Pool and Spa
Lake Austin Marina
Lower Colorado River Authority
Ronald McDonald House
St. Andrew's Episcopal School
St. Gabriel's Catholic School
Sportsman's Finest
Star Center Gymnastics, Dance & Cheer
Tejas Securities
Villas on Sixth Apartment Homes
Free Income Tax Preparation
ômmunity Tax Centers, a program of local nonprofit
C^ M ^'^ U N I TY
Foundation Communities, provides free income tax
TA X ^F ^" ^^^^ ^ preparation for individuals and families with low incomes.
__1 This free service is provided by IRS-certified volunteers
and is available at nine locations around Austin.'I'hose locations are open during
convenient day, evening and weekend hours.
Individuals making $25,000 or less and households of two to four members
making $50,000 or less are eligible for this FREE tax preparation service. Households of five or more members with somewhat higher incomes also qualify.
Last year, Community Tax Centers prepared almost 14,000 tax returns that
returned more than $17 million in refunds to those tax payers.
Visit www. communitytaxcenters.org or call the United Way's 2-1-1 line
for details on locations, hours of operation and what documents to bring.
tHabla Espanol? Tenemos disponible asistencia bilingile para impuestos.
Llame al 2-1-1 para mas detalles.
^ Speakers Bureau
3 Green Building
3 Energy Efficiency
3 Tree Trimming
3 Streetlights
3 GreenChoice®
`
= To schedule a speaker
or power plant tour for
qr'^
your group, call 322-6144.
The City of Austin is committed to complpnce with the Aniencana wth Disabftes Act. Reasonable madfa:atrc m arui equal access to rommunicatbns wil be F;rnvidedWon request. 1DL1477-383;i.
COA-AE Feb 08
36
Response to TLSCRexas ROSE 5-7, Attachment 14, Page 1 of 2
owerplus
..
.
+^... 3.K:-
i
r^G
T:p , i^tY.
}:.
- f
.e^. :i
`
...^s^ ^.. ^,.IF^.. i ..
Ya Vienen los Medidurus
Automaticos
a instalaci6n de medidores
L automaticos para todos los clientes
de Austin Energy acelera.rA este mes.
Esto significa que en promedio, acerca
de 1,400 cambios de medidores ocurrira
diariamente en fareas residenciales. La
•snstalaci6n de medidores automaticos
para los clientes comerciales de Austin
Energy comenzara en volumen temprano
el pr6ximo afio. El total de medidores a
ser cambiados: acerca de 270,000, con
todas las instalaciones a completarse para
el verano del 2009.
Los clientes
residenciales recibieron
una tarjeta hace varias
semanas avisandoles
del cambio. El
cambio involucra
cambiar su medidor
actual electromecanico con uno nuevo,
automitico estado-s6lido. El cambio toma
solo unos minutos, y despu@s, se pone un
aviso en la puerta indicando que el nuevo
medidor ya ha sido instalado, Cuando un
medidor no estl accesible debido a un
port6n cerrado o por alguna otra raz6n, se
deja un aviso en la puerta con un numero
dc telefono para que el cliente ilame y
haga una cita para la instalaci6n.
Los medidores automiticos transmiten
lecturas por medio de las ondas de radio
y eventualmente eliminaran la necesidad
de lecturas manuales mensuales. Una vez
que todos los nuevos medidores hayan
sido instalados, una de las primeras
ventajas de este servicio serl la capacidad
de enviar senales al centro de control de
Austin Energy durante una interrupci6n
electrica. Actualmente, los clientes deben
llamar para reportar las interrupciones
electricas, ya que los medidores viejos no
tienen la capacidad de enviar senales.
.^.,1 ^. r^^
.
S
_..
Planeando Para El Futuro
omo parte del planeamiento continuo para las
^necesidades de generaciones futuras, Austin Energy
ha propuesto un plan de energia que requerira construir y
asegurar la generaci6n de unos 1,000 megavatios adicionales
(MW) de nueva generaci6n para e12020, la mayoria como recursos de
energia renovable. El plan propuesto provee la energia necesaria para
satisfacer las demandas de electricidad proyectada en la comunidad de
Austin en los pr6ximos doce anos y al mismo tiempo mantenemos nuestro
aire limpio reduciendo nuestras emisiones de greenhouse gases.
;
Oportunidades de Evaluar Todo el Proceso
Un Proceso de Participaci6n Publiea se ha lanzado para poder recibir
sugerencias sobre el plan propuesto. Este proceso de 8-meses incluye
una serie de sesiones en el ayuntamiento, sesiones con grupos de clientes
interesados, encuestas del cliente y la creaci6n de un recurso en linea
sofisticado permitiendo que cualquier cliente de Austin Energy disene y
presente recomendaciones.
El Plan Refleja tambios in la Industria de Servicios
Electricos y Sanitarios
El plan propuesto esta disenado para satisfacer la demanda de electricidad
proyectada de acuerdo con las metas fijadas por el Concilio de la Ciudad de
Austin por medio de actividades que estan siendo adoptadas por companias
de servicios eldetricos en toda la naci6n. Esto incluye la compensaci6n de
una planta de energia de 700 MW para e12020 por medio de programas
de energia efciente y de cambio de cargas; adquiriendo recursos renovables,
incluyendo 100 MW recursos solares para cubrir por lo menos 30 por ciento
de la energia vendida por Austin Energy para el 2020; y tomando medidas
que permitan a la empresa, con el tiempo, convertirse a carb6n neutral.
Participe
Visite www.austinsmartenergy.com y vease cl horario de las sesiones
de Participacion Publica en el ayuntamiento e informacidn sobre el plan
propuesto de generaci6n y otras opciones de generaci6n. Este sitio es un
recurso de informaci6n que proveera reportes sobre sesiones publicas y
respuestas a preguntas hechas por los clientes. Tambien incluiri un espacio
para facilitar comentarios en cualquier momento, y una encuesta que se
sugiere que todos los clientes tomen y, para Enero, el recurso en linea que
permitira a los clientes disenar su propia combinaci6n de generaci6n. La
meta de este proceso es proveer informaci6n extensiva para que los clientes
tengan la informaci6n necesaria para evaluar el plan propuesto. El plan, con
modificaciones si se necesita, despuds de este proceso publico, sed presentado al Concilio de la Ciudad el pr6ximo verano.
37
Response to TLSClfexas ROSE 5-7, Attachment 14, Page 2 of 2
Has Locales para Pago de Cuentas
E I numero de locales que reciben pagos de servicios electricos y
sanitarios de Is Ciudad de Austin son ahora 87. Los pagos pueden
hacerse en Austin en las oficinas de servicio al cliente de las tiendas H-E-B, Randalls,
Ace Cash Express, the Money Box, University Co-op y Fiesta Mart. Pagos pueden
tambi6n ponerse en las cajas de depbsito de pagos en 625 East 10th Street y 505 Barton Springs Road y pueden hacerse en la oficina de asistencia de Austin Energy en el
centro Rosewood-Zaragosa Community Center, 2800 Webberville Road. La mayorfa
de los locales para pagos tales como las tiendas H-E-B, envfan los pagos a la Ciudad
por medio de Western Union. Los pagos son procesados por el personal de Austin
Energy, quienes, por medio de mejoras de operaci6n, ahora procesan todos los pagos el
mismo dia que se reciben. Esta practica la tienen muy pocas compa6fas. Para obtener
las direcciones de todos los locales de pago visite www.austinenergy.com y haga click
en "Payment Options."
TT n record de 156 clientes residenciales y comerciales
V de Austin Energy instalaron sistemas solares durante
el ano fisca12008 - lo mejor en la historia de cinco-anos
del Programa Solar de Reembolso de Austin Energy.
Austin Energy provee un reembolso en instalaciones de
sistemas solares que estan entre los mis grandes del pais. Desde 2004, sistemas
solares han sido instalados por 577 clientes residenciales y 48 negocios. Sistemas
tambi6n han sido instalados por Austin Energy en 17 escuelas y 32 edificios
publicos como las bibliotecas. Por todo, la capacidad solar instalada en Austin por
medio del programa de Austin Energy totaliza casi 3 megavatios. Es interesante
que el costo de instalaciones solares fotovoltaicas ha aumentado en los ultimos
cinco anos. En FY 2006, el costo de instalaciones solares fue acerca de $8 por
vatio. En FY 2008, el costo promedio fue $8.80 por vatio. El reembolso solar de
Austin Energy es $4.50 por vatio.
Reembolsos para Iluminacian en los Negocios
ambiando la iluminacibn ineficiente por nueva iluminacibn
C eficiente es una de las maneras mis rapidas y mejores para
los pequefios negocios y negocios sin fines de lucro de ahorrar
en el costo de energfa. Austin Energy paga hasta un 80% de
costos para nueva iluminacibn e instalacibn con reembolsos en
promedio de menos de seis meses. Hacemos todo mas ficil al
proveer el contratista, conducir un analisis gratis de energfa, procesando todo
el papeleo, inspeccionando el trabajo del contratista y manejando el proyecto
desde el principio al fin. Los clientes comerciales y 501(c) sin fines de lucro,
100-kilovatios de demanda o menos son elegibles, asf como todas las iglesias.
El ano pasado, mAs de 200 clientes usaron el programa, reduciendo una
combinacibn de 3.5 millones de kilovatios-horas de electricidad y $320,000 en
costos de electricidad. Para mayor informaci6n, Ilame al 482-5346 o envfe un
e-correo a conservationCâustinenergy.com.
Sus tontribuciones
flacen la Diferencia
E
l ano pasado, 1,235 familias
con emergencias financieras
recibieron asistencia
de pago para su
cuenta de servicios
^ w.
el6ctricos y
sanitarios por medic,
del Programa de
Asistencia a! Cliente
de la Ciudad de Austin (CAP).
Miles de familias, sin embargo, son
rechazadas cada afio por falta de
fondos.
Para ayudar, incluya una
donaci6n que es deducible de
impuesto de $1 o mds con el pago
de su cuenta de servicios elbctricos
y sanitarios de la Ciudad de Austin
e indique la cantidad en la lfnea
siguiente a "CAP Contribution" en
el tal6n de pago. Cualquier cantidad
que pueda dar ser'a apreciada.
Conferencistas de
Austin Energy
Austin Energy cuenta con excelentes
conferencistas versados en una variedad de temas para negocio o grupo
comunitario. Los temas incluyen:
3 Programa deTermostato Gratis
3 Construccidn EcolcSgica
3 Eficiencia de Energia
3 Poda de Arboles
3 Energia Ecolbgica
3 Luz Mercurial
Para agendar a un
conferencista o un tour por
una planta de energia para
grupo, llame a1322-6144.
t.a Ciudad de Austin cumpie con el Decreto do los Americanos ncapecikados. Al sofic.itarlo so proveer2n modificaciones razonables e igual access a comunicaciones. TnD 477-3663
38
I
Central Electrica-Propiedad de la Comunidad
Actualizacion sobre los
Medidores Automatizados
La implementacion
de medidores
automatizados para
todos los clientes de
Austin Energy esd
progresando bien. Se han instalado
cerca de 90,000 medidores desdc Abril
- aproximadamente 1,000 medidores
por dia, con el objetivo de duplicar esa
cifra para comicnzos de Enero. Se espera
que todas las instalaciones se hayan
completado para comienzos del verano del
2009. Los nuevos medidores transmiten
lecturas del mcdidor via ondas de radio,
eliminando la necesidad de lecturas
manuales.
Los clientes residenciales reciben
una tarjeta postal unas semanas antes
de la instalaci6n de su medidor. Los
trabajadores Haman a su puerta antes de
instalar su nuevo medidor. Si no hay nadie
en la casa, se cuelga un folleto en la puerta
indicando que ocurri6 el cambio.
Si el medidor no puede ser cambiado
debido a un perro, portdn con cerradura
u otra raz6n, se dejara colgado un folleto
en la puerta con un numero telef6nico
para que pueda hacer arreglos para la
instalaci6n.
www.austinenergy.corn
D I( I E M 6 R I 1 0 0 8
Confiabilidad del Sistema, Mejorque Nunca
L a cantidad de interrupciones electricas por cliente y la
duraci6n promedio de las interrupciones del sistema
el6ctrico de Austin Energy durante el afto fiscal que finalizd
Septiembre 30 the el mfis bajo desde que comenzaron los
r reportes estandarizados de interrupciones a 1a Comisi6n de
Servicios Publicos a mediados de los 90's.
El numero de interrupciones electricas por cliente (llamado fndice de
Frecuencia Promedio de Interrupci6n del Sistema 6 SAIFI) fue de .63, mientras
que la duracibn promedio de las interrupciones (fndice de Duraci6n Promedio
de Interrupci6n del Sistema 6 SAID) fue de 46.48 minutos. Ambas medidas
son mucho mAs bajas que el promedio de la industria de servicios publicos de
electricidad a nivel nacional.
El excelente rendimiento del sistema el6ctrico de Austin Energy se debe a
un aumento del mantenimiento en anos recientes asi como a actualizaciones
del sisterna. Tambicn se debe al excelente tiempo de respuesta del personal de
Austin Energy cuando ocurren las interrupciones.
Otro factor importante es que este ha sido un ano de reducida actividad de
tormentas. Por ejemplo, una medida clave de la actividad de tormentas son
los relampagos, y 2008 estar^ entre los mas bajos para Austin. Entre Encro y
mediados de Noviembre, el area de Austin tuvo 2,670 relAmpagos de nube a
suelo. El afto pasado, en el mismo periodo, hubieron 6,600 y el promedio desde
e12005 ha sido de mds de 6,000 por aflo.
Posponiendo la Necesidad de una Planta de Energia
`
L as mejoras a la eficiencia de la electricidad hechas por
los clientes que participan en el programa `Power Saver'
y`Green Building' de Austin Energy reducir^,n la demanda
de energia pico en casi 62 megavatios (MW) el ano entrante,
reduciendo la utilizacidn de electricidad diaria en 105
millones de kilovatios-hora (kWh).
IL
Las reducciones casi alcanzan el record del ano pasado a la vez que Austin
Energy marcha hacia el objetivo para e12020 de posponer la necesidad de una
planta el6ctrica de 700 MW mediante sus programas de ahorro de energia el6ctrica.
Mis de 10,500 clientes residenciales de Austin Energy y 615 negocios
participaron en los programas durante el ano fiscal que finaliz6 Septiembre 30,
2008. Los ahorros de energia resultantes reduciran las facturas de electricidad de
los grupos en mAs de $12 millones por afio. Tambien reduciran las emisiones de
dioxido de carbono (COZ) en mis de 86,000 toneladas y de 6xido de nitrdgeno
(NOx), un contaminante que contribuye en la formaci6n del smog, en casi
60 toneladas por ano. La eficiencia de la energia es tambien la manera mAs
econ6mica de satisfacer las nuevas demandas de energia eldctrica. Los programas
de eficiencia de Austin Energy le cuestan a la compaiua de servicios ptiblicos
cerca de $350 por kilovatio (kW) de energia ahorrada. Construir una nueva
planta de energia a gas costaria aproximadamente $700 por kW.
39
Response to TLSCRexas ROSE 5-7, Attachment 15, Page 2 of 2
I
i
i
'(' os clientes de Austin Energy que reunen los requisitos
j..Jde ingreso pueden estar calificados para recibir mejoras
gratis de energia para sus hogares. Estas mejoras estAn
disponibles para inquilinos, siempre que hayan vivido
en esa casa por un minimo de tres meses, y si tienen el
consentimiento del propietario.
El programa provee aislamiento adicional del itico,
reparacion de los conductos que tengan escapes o p6rdidas,
instalacion de filtros solares en las ventanas que reciben luz
del sol directa, burletes (cintas aislantes) alrededor de las puertas, un detector de
CO,, enmasillado de plomeria bajo los lavabos, luces fluorescentes compactas
(CFLs) y detectores de humo, todos ellos segun se necesiten.
El programa de Austin Energy tambi6n provec reparaciones menores a la
casa para asegurar que las medidas de eficiencia de energia sean efectivas. Las
reparaciones que se hacen con mis frecuencia incluyen la reparacion de vidrios
agrietados o quebrados, reemplazar puertas externas rotas y reparaciones menores
a conductos. Estas mejoras reduciran tanto los costos de aire acondicionado como
de calefaccion. Desde los inicios del programa en 1986, mAs de 11,000 casas ban
recibido mejoras a traves del programa de Climatizacion Gratis, eliminando la
necesidad de 18 megavatios (MW) de energia adicional para la comunidad de
Austin. Visite www.austinenergy.com o flame a1974-7827 si desea recibir una
solicitud.
r
ste aflo mas de 1,200
familias que se enfrentan
a emergeneias ban recibido
ayuda para pagar su factura
electrica.
Les agradecemos a ustedes,
los clientes de servicios
publicos de la Ciudad de
Austin, por enviar unos dolares
extras con el pago de su factura,
para ayudar at Programa de
Asistencia at Cliente a ayudar a
otros.
E^
Austin Energy
Oradores
Guia para Calificar para Mejoras Gratis
oradores sobre una variedad de
tbpicos para su negocio o grupo
comunitario. Topicos incluyen:
3 ProgramaTermostato Gratis
3 Vehiculos Hibridos de Enchufe
3 Iluminacidn de Calles
3 Energia Eficiente
Para agendar a un
orador para su grupo,
o para una visita a la planta,
llame a1322-6144.
$50 Por su Viejo Refrigerador
ustin Energy le
pagar'a $50 por
cada viejo refrigerador
1 eJ
-„/ o congelador que este
funcionando (el limite es dos por
cliente). Solo flame at 1-800-452-8685
para hacer arreglos para que lo recojan.
Hasta la fecha, hemos recogido 12,000
de estos viejos tragadores de energia.
En segundo lugar despues de la
calefaccion, la refrigeracion y el agua
caliente, los refrigerados y congeladores
usan mas electricidad que cualquier
otro aparato electrodom6stico. Los
refrigeradores que tienen 15 afios
o mds usan el doble de electricidad
que los modelos m'as eficientes de la
actualidad.
La Ciudad do Austin cumple con el Decreto de as Americanos "ncapacitatms Al solicitarlo se proveerbn motlificaciones razonables e fgual acceso a comunlcaciones. TDD 477-3663,
40
II
Response to TLSCTfexas ROSE 5-7, Attachment 16, Page 1 of 2
www.austirienurgy.com
Austtn`s Community-Owned Electric Utility
Pay Your Utility
Bill Online
M
ore than 23,000 City
of Austin utility customers pay their utility bill
online each month through
the City's Electronic Fund
Transfer (EFT) program.
Sign-up is easy and once
enrolled, a draft on your bank
account occurs automatically
to pay your utility bill each
month on its
;;
payment due
date. This gives
you ample
time to receive
and review your utility bill
first. In addition, this means
a customer no longer has to
write or mail checks nor be
concerned about ever being
late with their payment.
The program is now three
years old and works well. In
fact, about one-third of the
400,000 City of Austin utility
customers pay their utility
bill online either through
the City's EFT program, by
using their bank's online payment services or by making
payments at Customer Service counters at grocery stores
accepting City of Austin
utility bill payments. Those
payments are delivered to the
City electronically.
To sign up for EFT, visit
www.austinenergy.com or
call the City of Austin utility
Customer Service Center at
494-9400.
JULY 1009
Energy Audits Find 86 Percent Of Homes
For Sale With Excessive Duct Leakage
A majority of homes receiving energy audits to comply
with a new City ordinance are leaking excessive levels of
.•, ^
cooling and heating into their attics from leaky duct systems,
7
and on average, need an additional 6 inches of attic insulation.
Of the first 400 energy audits received by Austin Energy,
FOR
^^ 86 percent of the homes have ducts leaking in excess of the
10 percent considered acceptable for energy efficiency. The
homes average a 22 percent leak rate - though there were homes with double or triple the
average. One audited home was leaking 81 percent of air conditioning and heating into the
attic. The duct system in another was leaking so badly the testing equipment could not produce
a reading.
Effective June 1, 2009, energy audits are required for homes for sale located within the City
of Austin that are 10 years old or older and receive electricity from Austin Energy. There are
several exemptions from the ordinance - for instance, homes that have undergone energy-efficiency improvements during the last 10 years or those in various legal proceedings that involve
transfer of the property, such as foreclosure or a divorce settlement. Potential home sellers can
use an online tool at www.,austinenergy.com/go/ECAD to determine whether the audit is
required for their home, or to get additional information on the ordinance.
The 400 homes as a group are wasting 778,000 kilowatt-hours of electricity annually, or
$77,800 in energy costs due to leaking ducts and insufficient attic insulation. Meanwhile, Austin
Energy, Texas Gas Service and federal tax credits are available to help pay for many energy
efficiency improvements. Visit www.ausfineneW.com for additional information on energyefficiency programs and details on the Energy Conservation and Audit Disclosure (ECAD)
ordinance.
5%(
^ti
Automated Meters Accurate and Durable
ustin Energy is providing
may notice an increase in electric usage once
their new state-of-the-art meter is installed.
1a.
I tomers with new solid-state
This is because the new meter is correctly
automated meters. The new meters have
recording all power used.
more computing power than PCs had 5-10
Anytime an Austin Energy customer feels
years ago and are very accurate. They replace their meter, old or new, is not recording
meters that are 20-30 years old.
usage properly, they should call the utility
As the old meters come in from the
Customer Service Center at 494-9400 or
field, Austin Energy is testing about one
e-mail custinfogaustinenergy.com to have
of every ten. A small number of old meters
their account reviewed. If needed, Austin
were found to be running slow. A customer
Energy will send out a technician to test any
with an old meter that was running slow
meter, old or new, to assist the process.
all of its 400,000 cus-
41
lD Percent Discounts for Small Businesses
Austin Energy makes it easy for small businesses
to receive up to 70 percent in discounts on new
efficient lighting and installation. We will provide a
free lighting analysis, handle all paperwork, provide a
contractor and inspect all work for quality assurance
upon completion. Energy efficient lighting can reduce
lighting costs by one-third and enhance your business
productivity. Payback on average is less than one year.
Since 2005, more than 1,100 businesses have lowered their energy use
by 32 million kilowatt-hours (kWh), reducing their annual energy costs
collectively by almost $3 million. Get started by calling Austin Energy at
482-5346 or send an e-mail to conservationC+taustinenergy.com.
r-'
,^..
Save With a More Efficient Pool Pump
he average swimming pool in Austin one-third as
T much energy as the average home. That's why a new
^
^:.
energy-efficient pump and motor system can save an average
of $300 a year on energy costs. Austin Energy now offers
^
a $200 rebate on the purchase of new variable-speed pool
pumps, when installed by a pool professional. The initial cost
of the pump and motor system is higher than a single-speed
pool pump, but it lasts twice as long and saves so much
energy that savings pay for the pump in about 2 to 3 years.
_i
Over the life of the system, energy savings can average about $2,200. Call
974-7827 or visit www. austinenergy.com for details.
^ e.
Need Some Extra Cash?
You might have some waiting for you in the form
of unclaimed property. The Texas Comptroller of
^- ^- -: Public Accounts is holding more than $62 million in
unclaimed property from the Austin area.
In fiscal 2008, Austin Energy alone reported 71 abandoned utility
deposits worth almost $13,000. It is important to let your utility company
know when you move, since a large portion of unclaimed property comes
from abandoned utility deposits and bill overpayment.
Unclaimed property is any financial asset that has been abandoned for
one or more years. Companies are required to report the abandoned asset
to the state, where it becomes unclaimed property.
The Comptroller's office makes it easy to find out if you have unclaimed
property. Visit www.ClaimItTexas.org and perform the simple search
steps. In seconds, you may be on your way to reclaiming your cash.
Austin Energy
Speakers Bureau
3 Energy Efficiency
3 Energy Conservation Ordinance
3 Green Building
To schedule a speaker or
power plant tour for your
group, call 322-6144,
A
$50 For Your Old
Refrigerator
ustin Energy will pay you $50 for
each old working refrigerator or
freezer (limit two per customer). Just call
1-800-452-8685 to arrange
^ for a pick up. To date, we
have collected nearly 14,000
of these old energy guzzlers.
ti
,./ Next to heating, cooling and
hot water, refrigerators and freezers use
more electricity than any other home
applianee. Refrigerators that are at least
15 years old use about twice the electricity
of today's new energy-efficient models.
N
Nat i o n a l
^
1^^
ational Night Out
N
will occur this year
" "' ``
on October 6 instead
of the traditional first
Tuesday in August.
Contact your local law enforcement agency
for more information.
The City of Austin is committed to compliance wilh the Americans with Disabilities Act. Reasonable modihcallons and equal access to communications will be provided upon reQuest. MD 477-3633.
COA361
42
JauîJ^JI
S
Automated Meters
Rolling Out
Installation of automated meters for
all Austin Energy customers will
accelerate this month. This means
that on average, about 1,400 meter
changeouts will occur daily in residential
areas. Automated meter installations for
Austin Energy business customers will
begin in volume early next year. Total
meters to be exchanged: about 270,000,
with all installations to be completed by
summer 2009.
Residential customers receive a post
card several weeks
in advance alerting
them to the
changeout. The
changeout involves
replacing their
current electromechanical meter with
W dw%ki:'- a new, solid-state
automated one. The exchange takes only
a few minutes, and afterward, a door
hanger is placed indicating the new
meter has been installed. When a meter
is inaccessible due to a locked gate or
other reason, a door hanger is left with
a telephone number for the customer to
call to set an installation appointment.
Automated meters transmit meter
reads via radio waves and will eventually
eliminate the need for monthly manual
reads. Once all the new meters have
been installed, one of the first service
enhancements will be their capability to
signal the Austin Energy control center
when they experience a power outage.
Currently, customers must call to report
power outages, because the older meters
have no signaling capability.
V.
1;V1
^;, Planning For The future
A s part of the ongoing planning for future
generation needs, Austin Energy has unveiled
a proposed energy plan that would require building
--,
or securing the output of an additional 1,000 megawatts
(MW) of new generation by 2020, most of it as renewable
energy resources. The proposed plan provides the energy needed to meet
projected electricity demands in the Austin community over the next
dozen years while keeping our air clean and reducing our emissions of
climate-changing greenhouse gases.
Opportunity To Assess The Big Picture
A Public Participation Process has been launched to seek feedback on
the proposed plan. This 8-month process includes a series of town hall
meetings, meetings with interested customer groups, customer surveys and
creation of a sophisticated online resource allowing any Austin Energy
customer to design and submit generation portfolio recommendations.
Plan Reflects Changing Utility Industry
The proposed generation plan is designed to meet projected electricity
demand in line with goals set by the Austin City Council through activities increasingly being embraced by electric utilities nationwide. These
include the offset of a 700 MW power plant by 2020 through energyefficiency and load-shifting programs; acquiring renewable resources,
including 100 MW of solar, to cover at least 30 percent of the power sold
by Austin Energy by 2020; and taking steps that allow the utility to become
carbon neutral over time.
Get Involved
Visit www. austinsmartenergy.com for the Public Participation town hall
meeting schedule and information on the proposed generation plan and
other generation options. This site is an information resource that will
provide reports on the public meetings and answers to questions posed by
customers. It will also include a blog to facilitate comments at any time,
a survey all customers are encouraged to take and, by January, the online
resource that will allow customers to design their own generation mix. The
goal of this process is to provide extensive information so customers have
the facts they need to assess the proposed plan. The plan, with modifications if needed following this public process, will be presented to the City
Council next summer.
43
More Locations for Payment of Utility Bills
he number of locations where City of Austin utility bill payments
be made now totals 87. Payments can be made at the customer
service desks of Austin area H-E-B stores, Randalls, Ace Cash Express locations, the
Money Box, University Co-op and Fiesta Mart. Payments can also be placed in drop
boxes located at 625 East 10th Street and 505 Barton Springs Road and can be made
at the Austin Energy walk-in assistance office located in the Rosewood-Zaragosa
Community Center complex at 2800 Webberville Road. The vast majority of the retail
payment locations such as H-E-B stores, send the utility bill payments to the City via
Western Union. City of Austin utility bill payments are processed by Austin Energy
staff, who, through operational improvements, now process all payments the same day
received. This is a standard achieved by few companies. For address locations of all
payment locations visit www.austinenergy.com and click on "Payment Options."
E..
^^µ7^ ^
.
.
.
.
.
.
.
.
.. . .
A record 156 residential and commercial Austin Energy
customers installed solar systems during the 2008
fiscal year - the best showing in the five-year history of
01
the Austin Energy Solar Rebate Program. Austin Energy
-0,
provides a rebate on solar installations that is among the
largest in the country. Since 2004, solar systems have
been installed by 577 residential customers and 48 businesses. Systems have also
been installed by Austin Energy on 17 schools and 32 public facilities such as
libraries. In all, the installed solar capacity in Austin through the Austin Energy
program totals almost 3 megawatts. Interestingly, the cost of solar photovoltaic
installations has risen over the past five years. In FY 2006, the cost of solar
installation was about $8 per watt. In FY 2008, the cost averaged $8.80 per watt.
The Austin Energy solar rebate is $4.50 per watt.
Rebates for Business Lighting
Changing out inefficient lighting with new, efficient
lighting is one of the fastest and best ways for small
businesses and non-profits to cut energy costs and improve
their bottom line. Austin Energy pays up to 80% of the costs
for new lighting and installation with paybacks averaging less than six months.
We make it easy by providing the contractor, conducting a free energy analysis, handling all the paperwork, inspecting the contractor's work and making
this turnkey project hassle-free from start to finish. Commercial customers
and 501(c) non-profits with 100-kilowatts of demand or less are eligible as are
all churches. Last year, more than 200 customers went through the program,
reducing a combined 3.5 million kilowatt-hours of electricity and $320,000
in electricity costs. For more information, call 482-5346 or send an e-mail to
[email protected].
Your Contributions Make
A Difference
L
ast year, 1,235
households
facing financial
emergencies
<. ,
- ^
received utility bill
payment assistancc through the
City of Austin Customer Assistance Program (CAP). Thousands
of households, however, must be
turned away each year for lack of
funding.
To help, include a tax-deductible donation of $1 or more with
your City of Austin utility bill
payment and indicate the amount
on the line next to "CAP Contribution" on the payment stub.
Any amount you can provide is
greatly appreciated.
Austin Energy
Speakers Bureau
3 Green Building
3 Energy Efficiency
3 Tree Trimming
3 Streetlights
3 Green Power
To schedule a speaker
or power plant tour for
^` ,
your group, call 322-6144.
The City of Ausf m is aarnm:tfed to compliance with the Americans with D'saGilitiec Act Reasonable modifications and equal access to comrrunkoations will be provided upon request TDD 477-3633.
COA08I
44
TLSC/Texas ROSE 5-8
Please explain what Austin Energy is doing to develop a remote
In your
turn-on/turn-off capability of its advanced meters.
explanation please include the purchase of any goods and or
services Austin Energy is or has made for its development of this
capability.
RESPONSE:
Austin Energy has purchased the AXSD that provides this functionality and is in the testing
phase of remote connect/disconnect capability. Austin Energy is currently working to ensure
that disconnect/connect requests will be timely executed and supply AE with both a close out
read and verification of no load side voltage after disconnect.
Prepared by:
Sponsored by:
David Wood
David Wood
45
TLSC/Texas ROSE 5-9
Please provide a description of the capabilities of the advanced
meters Austin Energy has installed in its system. If there are
different capabilities among the advanced meters, please describe
the differences, explain why Austin Energy determined to use
advanced meters that did not have the same capabilities, and if
differences in capabilities were caused by differing needs of its
customers (Please identify the customers by customer class.)
RESPONSE:
Meter
L+G Focas AL (residential)
Capabilities
kWh /PV
kWh /kW/PF/TOU/IDR/Net/PV
L+G Focas AX (residential/commercial)
L+G Fqcas AXSD
(multifamily/residential)
kWh /kW/PF/TOU/IDR /remote connect-disconnect/Net
L+G Focas AXR (commercial)
kWh /kW/PF/TOU/IDR/Net/PV(DG)/PI
GE KV2C (commercial/residential)
Elster A3 (commercial)
kWh /kW/PF/TOU/IDR/PV(DG)/PI ( needed for a small
number of residential with three-phase power)
kWh /kW/PF/TOU/IDR/Net/PI/DG
The following are "advance meters" but not AMR (not using RF)
ION (ERCOT settlement)
kWh/kW/PF/IDR
ION (industrial)
kWh/kW/PF/IDR/PQ/PI
L+G S4E (with Metrum cell phones)
kWh/kW/PF/IDR/TOU/PI
kWh - Kilowatt hour
PV - photovoltaic
kW - kilowatts
PF - power factor
TOU - time of use
IDR - interval data recorder
Net - net power (difference between delivered and received power)
PV (DG) - photovoltaic associated with distributed generation
PI - pulse initiator
PQ - power quality
46
Austin Energy uses different meters for different customer classes (identified in the initial
listing) since different meters provide different functional capabilities. Austin Energy's meters
were procured at different times.
In addition, Austin Energy purchased the meters according to the City of Austin purchasing
requirements. It is possible for multiple meters to offer acceptable metering capabilities. In this
case, different meters may be procured as long as they are specification compliant (i.e.,
functional equivalents).
Prepared by:
Sponsored by:
David Wood
David Wood
47

Control Number: 40627 Item Number: 284 Addendum StartPage: 0

Transcripción

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