Untitled - Intercorp Financial Services

Untitled - Intercorp Financial Services

Interbank Overview
Interbank was established on May 1, 1897, and is one of the main commercial banks
in Peru. It provides banking services to over 2,275,000 active customers through a
network comprised of 261 branches, 1,894 ATMs and 2,962 correspondent tellers
nationwide.
Interbank is a leading consumer finance bank with a strategic focus on the retail
segment. We are the second largest issuer of credit cards in the Peruvian financial
system, with over 1.3 million cards in circulation. In other consumer loans, such
as payroll-deduction and vehicle loans, we are the second largest bank in terms
of market share. In recent years, the fastest-growing segment in retail banking
has been mortgages, where our market share has steadily increased.
In commercial banking, we are the fourth largest bank in terms of balances,
and this segment represents half of our performing loan portfolio. Our market
share in commercial lending has increased over the last five years, especially
in the small business and middle market segments during 2012. Furthermore,
our commercial loan portfolio has become increasingly diversified with regard
to economic sectors. In corporate finance, we actively participate in structuring
medium-term loans in addition to providing advisory services for mergers and
acquisitions and capital markets transactions.
Since 2007, Interbank and Interseguro Compañía de Seguros S.A. form part
of Intercorp Financial Services Inc., the financial arm of the Intercorp Group
(Intercorp Perú Ltd., formerly IFH Perú Ltd.). Interbank also provides asset
management and trustee services through its subsidiaries, Interfondos S.A.
SAF and Intertítulos ST, respectively. Furthermore, since July 2012, we have
incorporated a new subsidiary, ExpressNet SAC, the only processor of American
Express transactions in Peru. Interbank’s common shares are listed on the Lima
Stock Exchange under the INTERBC1 ticker and its debt obligations are listed on
the Lima and Luxembourg stock exchanges under the BINTPE ticker.
Letter from the Chairman
After twelve years of uninterrupted growth, Interbank’s net income reached a
record S/. 570.4 million, 5.5% above the previous year’s earnings. Furthermore,
our 27.1% return on equity was significantly higher than the industry average,
while the past due loan and efficiency ratios remained in line with those of the
system. Accordingly, these results were realized in fulfillment of our strategy to
be the bank with the most profitable and sustainable growth.
In a global environment where uncertainty lingers with regard to the more
developed economies, the Peruvian economy led growth this year among its
regional peers, with an estimated GDP growth rate of 6.3%, driven mainly by a
7.4% increase in internal demand. This economic growth directly contributed to
the 12.0% expansion of credit in Peru.
Our own loan portfolio grew 9.3% in 2012. In retail banking, loans grew 12.0%,
while in commercial banking, growth was 6.5%. Furthermore, we were able to
maintain the balanced composition of our loan portfolio, with 51% of our portfolio
in retail banking and the remaining 49% in the commercial segment. Throughout
the year we observed different dynamics in both business segments. While our
commercial banking margins recovered and we experienced significant growth
in the small business and middle market segments, we also faced intense
competition in retail banking from institutions that decided to adopt a more
aggressive strategy in order to penetrate such segment of the market.
Consequently, our market position in credit cards declined to number two as we
retained our focus on preserving asset quality—which deteriorated at the system
level, resulting in higher provision expenses—, while in mortgage and payrolldeduction loans, we gained market share, with annual growth rates of 27.8% and
8.6%, respectively. Interbank’s total assets reached S/. 20.0 billion and by year-end
we had a distribution network consisting of 261 branches, 1,894 ATMs and 2,962
correspondent tellers nationwide. This network allows our more than 2.2 million
active clients to access to financial services anywhere in the country. This year,
Interbank was once again recognized in the Great Place to Work Institute’s annual
ranking, in addition to receiving new awards, such as the Most Admired Companies
Award from PricewaterhouseCoopers and G de Gestión, and the Best Digital
Brand of the Year Award from the Interactive Advertising Bureau. As we face 2013,
we welcome the new year and all of the challenges that accompany it. The high
degree of uncertainty regarding the course of the world economy is still present;
the U.S. fiscal situation, the Eurozone recession, and China’s deceleration are all
of concern. The high level of global liquidity and the attractiveness of emerging
markets have continued to generate capital inflows that, in the case of Peru, will
lead to further proactive measures by the Peruvian Central Bank to control the
appreciation of the Nuevo Sol through monetary policy and the application of
macro-prudential policies, such as increasing reserve requirements. The intense
regulatory control also points towards moderate earnings growth and further
pressure on banking sector profitability.
We are aware that our ability to execute will depend, to a great extent, on staying
abreast of changes in the business environment; therefore, we will hold sessions
to review our strategy at the end of first half 2013, with the objective of maintaining
the sustainable growth that makes of us the bank we are today.
Directory
The Board of Directors is the bank’s highest administrative body and its mission is
to govern, oversee, and assess the bank’s performance. In order to maximize its
operational effectiveness, the Board delegates some of its duties to the company’s
executive bodies. The members of the Board of Directors are renowned for their
professional prestige, expertise, and integrity. Outlined below is a brief summary
of each of its member’s professional career:
Carlos Rodríguez Pastor Persivale
Chairman of Interbank’s Board of Directors since
August 22, 1995.
Chairman of the Board of Directors at Intercorp
Perú Ltd., Intercorp Financial Services Inc., and
InRetail Perú Corp., among other companies.
Director of Interseguro Compañía de Seguros
S.A. and CEO of Intercorp Financial Services Inc.
Holds a bachelor’s degree in Social Sciences
from the University of California, Berkeley, and
an MBA from Dartmouth College.
Ramón Barúa Alzamora
Member of Interbank’s Board of Directors
since August 25, 1994. CEO and Director
of Intercorp Perú Ltd. Director of Intercorp
Financial Services Inc., Interseguro Compañía
de Seguros S.A., Financiera Uno S.A.,
InRetail Perú Corp., among other companies.
Bachelor’s degree in Industrial Engineering
from Universidad Nacional de Ingeniería del
Perú and a professional degree in Economics
from Université Catholique de Louvain,
Belgium.
Felipe Morris Guerinoni
Member of Interbank’s Board of Directors since March 22,
2000. Chairman of the Board of Directors of Interseguro
Compañía de Seguros S.A., Financiera Uno S.A. and the
Peruvian Association of Insurance Companies (APESEG).
Director of several Intercorp companies, including
Intercorp Perú Ltd., Intercorp Financial Services Inc.,
and Inteligo Bank Ltd. Serves on the Board of Directors
for Por Ti Familia, Asociación Colegio San Silvestre and
Fundación Educacional San Silvestre.
International consultant on development of financial
markets and housing, having worked in various countries
throughout the region for international organizations, such
as the World Bank, Inter-American Development Bank,
Andean Development Corporation, and also for several
national governments. Advisor to several Ministers of
Economy and Finance in Peru.
CEO of IFH Perú (now Intercorp Perú) from 1996 to 1998.
Vice-President of Finance and Planning at Interbank
between 1994 and 1996. Economist at the World Bank in
Washington D.C. from 1980 to 1991. Bachelor’s degree
in Economics from Universidad del Pacífico, a master’s
degree in Economics from the University of Pittsburgh and
a master’s degree in Finance from American University.
Fernando Zavala Lombardi
Member of Interbank’s Board of Directors since May 24,
2011. Executive President of Cervecería Nacional – SAB
Miller Panamá. Director of other Peruvian institutions,
including Enersur Perú, Empresarios por la Educación,
Enseña Perú and Ankay Perú. Former Vice-President of
Strategy and Corporate Affairs at Backus & Johnston, a
subsidiary of SAB Miller.
He has held important positions in the public sector,
representing Peru on the Board of Directors at the
Andean Development Corporation and the Inter-American
Development Bank.
Minister of Economy and Finance from 2005 to 2006.
Vice-Minister of Economy and Finance from 2002 to 2005.
Mr. Zavala holds a bachelor’s degree in Economics from
Universidad del Pacífico, a master’s degree in Management
from Universidad de Piura and an MBA from the University
of Birmingham, England.
Augusto Baertl Montori
Member of Interbank’s Board of Directors
since April 2, 2002. Executive President of
the Board of Directors at Gestora de Negocios
e Inversiones and Agrícola Chapi since 2003.
Director at Fima S.A., BISA, Alturas Minerals
and Chinalco Perú.
Managing Director
at Compañía Minera Milpo S.A. for thirty
years. CEO of Compañía Minera Antamina
until 2003, successfully leading the project’s
direction, development, construction and
startup of operations, which required an
investment of US$2.25 billion. Graduated as
a mining engineer from Universidad Nacional
de Ingeniería and participated in the Senior
Management Program at Harvard Business
School and the CEO Management Program at
the Kellogg School of Management.
Alfonso de los Heros Pérez Albela
Member of Interbank’s Board of Directors
since August 25, 1994. Director of Intercorp
Financial Services Inc., as well as other
Peruvian companies. Partner at Echecopar
Law Firm. Earned a bachelor’s degree in Law
from Pontificia Universidad Católica del Perú.
Alfredo Gastañeta Alayza
Member of Interbank’s Board of Directors
since March 29, 2004. Partner at García Sayán
Law Firm since 1978. Director of several
Peruvian companies, such as Unión Andina
de Cementos S.A.A., Sindicato de Inversiones
y Administración S.A., Compañía Eléctrica
El Platanal S.A., Nuevas Inversiones S.A.,
Unión de Concreteras S.A., JJC Contratistas
Generales S.A. and Compañía Minera Poderosa
S.A. Holds a bachelor’s degree in Law from
Pontificia Universidad Católica del Perú.
José Alfonso Ernesto Bustamante
y Bustamante
Member of Interbank’s Board of Directors
since March 29, 2007. Director of Intercorp
Financial Services Inc. and Agrícola Cerro
Prieto. Chairman of the Board of Directors at
Corporación Financiera de Inversiones S.A.A.,
and Peruplast. Vice-President of Eléctrica de
Piura, President of the Council of Ministers,
and Minister of Industry and Tourism between
1993 and 1994.
President of Promperú
and ASBANC and Chairman of the Board of
Directors of Telefónica del Perú and Bancosur.
Graduated as an agricultural engineer from
Universidad Nacional Agraria La Molina and
did his graduate studies at the University of
Michigan, Ann Arbor.
Carmen Rosa Graham Ayllón
Member of Interbank’s Board of Directors
since March 29, 2007. Member of the Board
of Directors of Ferreyros S.A.A. and Corferias
del Pacífico. Member of the Board of Directors
of OWIT Perú, Empresarios por la Educación
and Asociación Pro-Universidad del Pacífico.
Chairwoman of the Board of Directors at
Fundación Backus. International consultant to
higher educational institutions. Former Dean
of Universidad del Pacífico and former CEO of
IBM Colombia and IBM Perú and Bolivia. Holds
an MBA from Universidad del Pacífico and has
participated in several systems engineering
and executive development programs at IBM,
Georgetown University, Harvard Business
School, Universidad de Monterrey and Adolfo
Ibañez School of Management.
Ricardo Briceño Villena
Member of Interbank’s Board of Directors
since March 25, 2010.
Chairman of the
National Confederation of Private Enterprise
Institutions (or CONFIEP, from its Spanish
initials) from 2009 to 2011.
President of the National Society of Mining, Oil
and Energy between 2001 and 2002. Graduated
as en industrial engineer from Universidad
Nacional de Ingeniería and earned a diploma
in Development Economics from Université
Catholique de Louvain. Holds a master’s
degree in Development and Public Finance
Degree from the University of Antwerp.
David Fischman Kalinkausky
Member of Interbank’s Board of Directors since
March 31, 2003. Director of Supermercados
Peruanos, among other companies and
NGO’s. International consultant on leadership
and business culture. Founding member of
Universidad Peruana de Ciencias Aplicadas.
Holds a bachelor’s degree in civil engineering
from Georgia Tech University and an MBA from
Boston University.t
Management Committee
Interbank’s Management Committee consists of executives of outstanding
professional stature:
Luis Felipe Castellanos López-Torres
CEO of Interbank since January 2011. VicePresident of Retail Banking during 2009 and
2010. Manager of the Mortgage and Real
Estate Division during 2008.
Joined the
Intercorp Group as CEO of Interfondos in 2006.
Director of Investment Banking at Salomon
Smith Barney/Citigroup Global Markets in New
York from 1998 to 2006.
Deputy Treasurer at Minera Yanacocha S.A.
from 1993 to 1996. Graduated with a bachelor’s
degree in Business Administrator from
Universidad del Pacífico in 1992 and earned a
MBA from the Amos Tuck School of Business
of Dartmouth College in 1998. In 2009, he
completed the General Management Program
at Harvard Business School.
Michela Casassa Ramat
CFO of Interbank since September 2012 and
CFO of Intercorp Financial Services Inc.
Previously, she has worked for Banco de
Crédito in Lima, UniCredit SpA in Milan, Munich
and Istanbul and the Boston Consulting Group
in Milan.
Holds a bachelor’s degree in Business
Administration from Universidad de Lima and a
master’s degree in International Management
Economics with a specialization in finance
from SDA Bocconi, Milan.
Gabriela Prado Bustamante
Executive Vice-President of Risk at Interbank
since July 2008. Previously responsible for
the Recovery Division. Risk Management and
Monitoring Division Manager from 2000 to
2004. Worked at Banco Santander Perú, in the
Risk Division between 1995 and 1999, before
joining Interbank. Graduated with a bachelor’s
degree in Business Administration from
Universidad de Lima and holds an Executive
MBA from INCAE Business School.
Carlos Cano Nuñez
Vice-President of Commercial Banking at
Interbank since January 2011. Vice-President
of Distribution Channels and Marketing from
2009 to 2011. Vice-President of Retail Banking
and Marketing from 2002 to 2009. CEO of
Santander Leasing before joining Interbank.
Graduated with a bachelor’s degree in
Commercial Engineering from Universidad
Nacional de Ingeniería.
Alfonso Grados Carraro
Vice-President of Operations at Interbank
since May 2007. Previously, was CEO of
Cervecera del Sur del Perú S.A., Corporate
Human Resources Manager at Unión de
Cervecerías Peruanas Backus y Johnston
S.A.A., Comptroller General at Corporación
Backus, CFO of Compañía Nacional de Cerveza
S.A. and G eneral Manager of Instituto Libertad
y Democracia. Holds a bachelor’s degree in
Business Administration from Universidad del
Pacífico and an MBA from Universidad Adolfo
Ibañez School of Management.
Miguel Uccelli Labarthe
Vice-President of Retail Banking at Interbank
since January 2011. Since 2004 he has been
Vice-President of Credit Cards, Mortgage
and Real Estate Division Manager, and CEO
of Interfondos. Prior to joining the Intercorp
Group, he served as Vice-President at
Deutsche Bank Securities’ Global Investment
Banking Division in New York. Previously, he
worked at Telefónica, Arthur Andersen and
Grupo Wong.
Graduated with bachelor’s
degrees in Business Administration and
Accounting from Universidad del Pacífico and
holds an MBA from the Wharton School at the
University of Pennsylvania and a specialization
in Management from Harvard Business School.
Giorgio Bernasconi Carozzi
Vice-President of Capital Markets at Interbank
since March 2009.
Chairman of the Board of Directors at
Interfondos. Deputy CEO of Banco BBVA Peru
from 1997 to 2006. Previously, Treasury VicePresident at Citibank Peru and responsible
for Strategy & Marketing in Global Markets
and Distribution for the Americas at BBVA
Bancomer from 1993 to 1997.
Graduated with a bachelor’s degree in Business
Administration from Pontificia Universidad
Católica del Perú.
Zelma Acosta-Rubio Rodríguez
General Counsel and Secretary to the Board of
Directors since April 2007.
Associate Attorney with the Infrastructure
Projects Group and Latin America Group at
Clifford Chance, London. Associate Attorney
in the Banking and Finance Group of Milbank,
Tweed, Hadley & McCloy, New York. Director
of La Fiduciaria, Pro Mujer Perú and Vida Perú.
Graduated from Universidad Católica Andrés
Bello, Caracas, in 1988 and earned a master’s
degree in Comparative Law from New York
University in 1989 and an LLM in International
Banking Law from Boston University in 1990.
Admitted to the Bar in Caracas, Venezuela, and
the State of New York, USA.
Susana Llosa de Cárdenas
Human Resources Manager at Interbank
since November 2000. Previously, she served
as Manager of the Comprehensive Customer
Quality Area and Money Market District
Manager of Interbank. Graduated with a
bachelor’s degree in Business Administration
from Universidad del Pacífico and holds an
MBA from INCAE Business School, Costa Rica,
in Peru.
Net Income
Net income increased 5.5%, mainly due to the following factors:
- Increase in gross financial margin and fee income.
- Moderate growth in provisions and administrative expenses.
Performing Loans
- The performing loan portfolio grew 9.3%.
- Retail loans increased 12.0% due to increases of 27.8% in mortgages and 10.1% in other consumer loans, partially offset by a 2.5% reduction in credit cards.
- Commercial loans grew 6.5% driven by growth in most segments, including mediumterm loans, leasing and discounted notes.
Operating Revenue
- Operating revenue increased 9.1% in 2012 as a result of higher income from interest
on loans and fee income.
- Interest on loans grew 7.8%, due to a 12.8% increase in average loan volume.
Funding Structure
- In 2012, the proportion of due to banks and bonds within total funding increased,
as the bank took advantage of opportunities for medium-term funding at attractive rates.
Deposit Structure
- Deposits grew 11.3% due to increases of 16.8% in commercial deposits, 17.9% in
institutional deposits and 4.1% in retail deposits.
Operating Expenses
- Operating expenses grew 9.2%, mainly due to higher customer incentive expenses,
technology projects and real estate costs
Efficiency
- The efficiency ratio remained stable at 48.0% in 2012, despite the increase in operating expenses.
Net Interest Margin (NIM)
- Our net interest margin of 7.4% remained substantially above the industry’s average.
- The decline recorded in 2012 was due to a lower yield of the loan portfolio and a higher cost of deposits.
- The average loan yield decreased due to lower rates in retail products, as well as a higher proportion of mortgage loans within such portfolio.
Return on Equity (ROE)
The return on equity of 27.1% remains significantly higher than the industry’s average.
Service Channels
Convenience is a key element of our value proposition and in order to provide it we
serve our customers in their preferred hours of operation, venues, and channels.
We have implemented new ways of providing fast and friendly banking services,
anywhere, and anytime.
Branches
We ended 2012 with a network of 261 branches
nationwide, 22 more than in 2011.
Our growth was focused on Peru’s provinces,
where 66% of the new branch openings took
place. We reached four new provinces in 2012:
Huánuco, Chanchamayo, Satipo and Nazca,
and are now present in 25 cities throughout
the country. We continue to grow alongside
Supermercados Peruanos (operator of the
Plaza Vea and Vivanda supermarket chains),
maintaining our Money Market stores, which
have the most convenient hours of operation
in the market: Monday to Sunday, including
holidays, from 9 am to 9 pm.
Correspondent Tellers
(“Interbank Agentes”)
This was the fastest-growing channel in
2012. We ended the year with over 2,962
correspondent tellers nationwide, which
represented the second largest network of
this kind in Peru, and a 30% growth above the
previous year.
At year-end, 48% of our correspondent tellers
were located outside Lima. We strengthened
our commercial relations with proprietors and
operators of these outlets through high-impact
training programs focused on sales, customer
service, marketing and finance.
Mobile Banking
We offer complete Mobile Banking services, with
applications for BlackBerry, iPhone and Android.
These applications allow customers to perform
queries, transfers and multiple payments. In
Mobile Banking, we offer the widest range of
transactions, including queries, transfers to
third parties, payments, and cell phone minute
purchases for clients of the two main operators
in Peru: Claro and Movistar.
In 2012, we exceeded 258,000 subscribed users,
a 72% increase over 2011.
Internet Banking
We are the only bank in Peru that offers a
dynamic password via text message, which is
more convenient and secure for our customers
than other options available from other banks.
The subscription process is simple, completely
online and consists of only two steps
Global Net
Our network of 1,894 Global Net ATMs is the
largest in Peru.
Our Global Net Plus ATMs are the only ATMs
that can dispense exact change for payments
made in cash.
Global Net is the only ATM network in Peru
that accepts cards issued by China UnionPay,
the largest issuer in Asia.
Retail Banking
We help to improve the quality of life for our more than 2 million customers by
offering banking products that are designed to be user-friendly. We use simple
processes to quickly meet the needs of the growing number of Peruvian families.
Credit Cards
We ended the year with S/. 2.3 billion in credit
card loans and a 18.4% market share. We offer
three of the most important credit card brands:
American Express, Visa and MasterCard.
In 2012, we subscribed an exclusivity contract
for the American Express Centurion Line,
further consolidating our portfolio of credit
card products.
Mortgage and Real Estate Businesses
We continue to lead growth in the mortgage
industry with a 27.8% increase in 2012,
compared to 21.9% for the system, which led
to an increase in our market share from 12.1%
to 12.7%. Our customer base grew 18.4% and
new disbursements increased 27.1%, reaching
S/. 1.1 billion. We financed 85 new projects: 65
in Lima and 20 in other areas of the country,
for a total of 7,500 units. Disbursements for
our Ahorro Casa (“Home Savings”) product
increased by 19.3%.
We remain in first position for disbursements
of Nuevo MiVivienda mortgages, with a 9.2%
growth in 2012. We launched the micasapropia.
pe website, an online real estate search tool.
Payroll-Deduction Loans
Our balances grew 8.6%, exceeding S/. 2.2 billion.
Disbursements amounted to S/. 745 million, a
21% increase over 2011.
Vehicle Loans
Our disbursements amounted to S/. 142.7
million and we reached 15.4% market share.
We presented a new leasing product, Compra
Inteligente (“Intelligent Purchase”), which
offers our customers 45% lower monthly
payments.
Savings, Payrolls and Remittances
We exceeded S/. 6.1 billion in retail deposits,
mainly from saving accounts and Compensation
for Length of Service (or CTS, from its initials
in Spanish) accounts. CTS balances grew by
22.1% and we consolidated our third position in
the market with an 8.0% share. Furthermore,
we ranked third in the overall savings account
market share.
Cuenta Sueldo (“Payroll Account”) balances
grew by 27.8%. In Remittances, we served
over 410,000 beneficiaries for a total amount
of S/. 1.7 billion of remitted funds and thus
consolidated our position as market leaders
with a 29.0% share.
Commercial Banking
Our objective is to provide advisory services to businesses in fast-growing
industries and to support them in their expansion plans. Our account executives
are readily accessible and capable of delivery clear-cut solutions to companies.
Corporate Banking
In 2012, total corporate loans amounted to
S/. 6.7 billion. Corporate deposits increased
12% to reach a total of S/. 1.4 billion,
significantly contributing to the stability of the
bank’s funding structure.
Middle Market Banking
Total middle market loans reached S/. 2.7
billion, 39% higher than the figure recorded
in 2011. Middle market deposits were S/.
1.4 billion, remaining stable compared with
2011. In addition, 629 new customers were
added, belonging to economic sectors such
as agribusiness, trade, construction and real
estate, and mining.
Small Business Banking
Small business loans reached S/. 703 million,
a 23% increase over 2011. Our portfolio
continued to outperform that of the system
with respect to asset quality, with a past due
loan ratio of only 3.6%. We created a new area
called “SB Business Intelligence”, aimed at
optimizing and generating business.
Corporate Finance
We structured 17 medium-term loans with
disbursements that totaled S/. 570 million,
advised on two merger and acquisition
transactions and structured two international
bond issues. In 2012, our main operation was
the structuring of a global Peruvian company’s
inaugural bond issue in the international capital
markets for US$300 million. Furthermore, we
participated in the subsequent reopening of the
same bond for an additional US$150 million.
Global Business and Products
We inaugurated our new Commercial
Representation Office in Sao Paulo, Brazil,
aimed at providing advisory services to
Peruvian and Brazilian businesses in order to
boost trade and investment between the two
countries.
We obtained a line of credit from the Brazilian
Development Bank (or BNDES, from its initials
in Portuguese) for US$50 million. These funds
will be used to finance the importation of
Brazilian goods at very competitive terms for
our Peruvian customers.
Interbank was admitted as Founding Member
of UnionPay International (UPI). UPI is the
international holding company of China
UnionPay, one of the world’s largest credit and
debit card issuers.
Leasing
We executed 1,275 lease agreements during
2012 in the amount of S/. 961 million, 28%
more than in 2011. Leases amounted to S/.
2,137 billion, a 12% increase over 2011. The
new Structured Finance area generated
S/. 6 million in fee income.
Capital Markets
The Treasury produced S/. 182 million in fee
income from currency trading with clients.
Income attributed to Institutional Banking grew
15.6% with respect to the prior year, as a result
of a 14% increase in net interest generated
through from financial intermediation and a
54% increase in fee income.
In Interfondos we reached a historical record,
exceeding US$1 billion in assets under
management.
We launched the Oportunidad Soles (“Soles
Opportunity”), the only mutual fund that offers
personal loans at a preferential interest rate.
With this launch, we currently manage 13
mutual fund products.
We became the first fund administrator to
allow operations via smartphones, through
Interbank’s Mobile Banking app. We achieved
an improvement in the credit rating for four
mutual funds products.
EMPLOYEES
Our Human Resources Department’s initiatives are crucial to attain our vision of
being the best bank based on having the best people.
Great Place to Work
In 2012, Interbank’s culture was once again
recognized in the Great Place to Work Institute’s
annual ranking, in which we ranked third — our
best ranking to date — among companies with
more than 1,000 employees. Furthermore, we
obtained the “Credibility Award” in recognition of
our culture of open and honest communication,
mutual trust, and horizontal management.
Interbank is the only company in Peru that has
remained in the 20 best places to work in the
country for eleven consecutive years. In addition,
since the Latin American ranking began in 2004,
Interbank has been
Training
We have held 70 hours of training per employee,
which implies that 100% of our employees
participated in at least one training activity
during the year.
Intercorp Corporate University
Universidad Corporativa Intercorp (“Intercorp
Corporate University”), the Group’s main training
and educational center, offered 1,895 courses to
our employees.
World-Class Conferences
Renowned international experts, such as
Michael Porter, Thomas Davenport, Dan Ariely
and Chris Anderson, shared their ideas with
us on how to generate shared value, develop
competitive advantages, and understand
consumer behavior and the scope of the
economy in the digital world.
Trainee Program
52 graduates from the best Peruvian universities
participated in our Trainee Program and thus
prepared themselves to meet the professional
challenges of their new careers as executives
in our Middle Market and Small Business
Banking Divisions.
Summer Internship Program
We received over 61 university students, who
completed university internships with us over
their summer break and worked on projects in
different areas of the banking business.
Community Responsibility
We invite you to learn about our community responsibility initiatives:
Maestro que deja huella
(“A Teacher Who Makes a Difference”)
This program identifies, recognizes and
disseminates the crucial educational work
carried out by teachers who, through innovative
projects and ideas, transmit knowledge to
children and youths from all the regions of Peru,
thus making a positive impact on their lives.
The contest has created a forum to recognize
over 120 educational projects. In 2012, the
national prize went to Mr. Walter Velásquez
Godoy, a teacher from Santiago Antúnez de
Mayolo, an educational center located in the
District of Colcabamba, Province of Tayacaja,
Department of Huancavelica. His project by the
name of “Research, Creativity and Innovation
Center” allows his students to develop aromatic
compounds using plants found in the area
and to perform scientific research on them.
Furthermore, he developed Momear 51, an
educational software program that enables his
students to upload text, pictures of plants grown
and sowed, post videos, etc.
Aldeas Infantiles SOS
(SOS Children’s Villages)
All of Interbank’s employees participate in the
“Thursday Challenge”, gathering donations for a
child daycare run by Aldeas Infantiles SOS Perú.
After participating in this challenge, we celebrate
with the children and their parents, carrying out
a variety of household activities. The smiles and
love shared with us by over 817 children assisted
in 2012 are our best reward.
Dona una gota de amor
(“Donate a Drop of Love”)
We participated in annual blood donation
campaign to help patients of the National
Institute of Children’s Health who suffer
congenital heart disease. In 2012, in coordination
with the Institute’s Voluntary Ladies Association,
we installed tents where employees could make
their donation and were able to collect 140 units
of blood.
Asociación Vida Perú
(Peru Life Association)
In 2012, 69 institutions have received
donations that benefitted over 77,000
people. Furthermore, a total of 18 health
care campaigns were carried out. Vida Perú
also made it possible for seven children with
hearing issues to receive aid from an Italian
aid mission. We know that if help arrives in
time for those who need it most, we can make
a difference.
Protecting the Environment
We are committed to the responsible use of
resources without compromising the wellbeing
of future generations. We encourage a culture
of recycling and the responsible consumption
of water, power and paper when conducting
our business.
The results of these actions are monitored
periodically since 2007 in a measure of our
ecological footprint.
Promotion of Art and Culture
Together with Patronato de la Plata del Perú
(“Silver Trust of Peru”) we recognized the
craftsmanship of 196 silversmiths of different
areas of the country as part of the 16th National
Peruvian Silver Competition. These pieces will
be part of several traveling exhibitions to share
our cultural wealth with the rest of the world.
During 2012, we supported the projects of
Sociedad Filarmónica de Lima, Asociación
Protectora de la Infancia San Isidro, Un Techo
para mi País and Ciudadanos al Día.
Awards
In 2011, our efforts to become the best bank through the best of people and
providing a fast and convenient service have earned us several recognitions at the
national and international level, including the following:
Great Place to Work
In 2012, we ranked third among the best
companies to work in Peru. Similarly, we
obtained the “Credibility Award” in recognition of
our culture of open and honest communication,
mutual trust, and horizontal management.
Effie
In 2012, we received the Effie award for our
Vehicle Loan campaign in the “Service of
Any Type” category. The Effies are the most
prestigious international awards for marketing
effectiveness.
IAB Perú
In the third edition of DIGI 2012 awards,
organized by the International Advertising
Bureau Perú (IAB), Interbank won the Digital
Brand of the Year award, while its websites www.
trabajaenInterbank.pe and www.micasapropia.
pe won the “Search Campaign of the Year” and
“Website of the Year” categories, respectively.
Award to the Most Admired
Companies of Peru
Interbank
was
chosen
by
executive
officers as one of the ten Most Admired
Companies in Peru in a study carried out by
PricewaterhouseCoopers and the G de Gestión
business journal.
Corporate Reputation Ranking
In the first edition of the Corporate Reputation
Business Monitor carried out by Merco
Perú, Interbank ranked second in the Social
Responsibility category and third in Corporate
Reputation.
Peru 2021 Award to Social
Responsibility and Sustainable
Development of Companies
Interbank won the Multistakeholders and
Customers categories with the initiatives
“Maestro que deja huella” (“A Teacher That
Makes a Difference”) and “All Terrain”,
respectively. “Maestro que deja huella” is
a contest implemented in 2007 aimed at
recognizing the contribution and innovation
of teachers throughout the country to the
improvement of educational quality.
“All
Terrain” consists of efforts to extend financial
services to rural, mining and agricultural areas
where access is currently limited.