Max 8 Plus User Guide

Transcripción

The specifications and information regarding the products in this manual are subject
to change without notice. All statements, information, and recommendations in this
manual are believed to be accurate but are presented without warranty of any kind,
express or implied. Users must take full responsibility for their application of any
products.
The software license and limited warranty for the accompanying product are set forth
in the information packet that shipped with the product and are incorporated herein by
this reference. If you are unable to locate the software license or limited warranty,
contact your Net2Phone representative for a copy.
The following information is for FCC compliance of Class A devices: This equipment
has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radiofrequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference, in which case
users will be required to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: The equipment
described in this manual generates and may radiate radio-frequency energy. If it is not
installed in accordance with Net2Phone's installation instructions, it may cause
interference with radio and television reception. This equipment has been tested and
found to comply with the limits for a Class A digital device in accordance with the
specifications in part 15 of the FCC rules. These specifications are designed to
provide reasonable protection against such interference in a residential installation.
However, there is no guarantee that interference will not occur in a particular
installation.
Modifying the equipment without Net2Phone's written authorization may result in the
equipment no longer complying with FCC requirements for Class A or Class B digital
devices. In that event, your right to use the equipment may be limited by FCC
regulations, and you may be required to correct any interference to radio or television
communications at your own expense.
You can determine whether your equipment is causing interference by turning it off. If
the interference stops, the Net2Phone equipment or one of its peripheral devices
probably caused it. If the equipment causes interference to radio or television
reception, try to correct the interference by using one or more of the following
measures:
· Turn the television or radio antenna until the interference stops.
· Move the equipment to one side or the other of the television or radio.
· Move the equipment farther away from the television or radio.
· Plug the equipment into an outlet that is on a different circuit from the television
or radio. (That is, make certain the equipment and the television or radio are on
circuits controlled by different circuit breakers or fuses.)
Modifications to this product not authorized by Net2Phone could void the FCC
approval and negate your authority to operate the product.
Notwithstanding any other warranty herein, all document files and software of these
suppliers are provided "as is" with all faults. Net2Phone and the above-named
suppliers disclaim all warranties, expressed or implied, including, without limitation,
those of merchantability, fitness for a particular purpose and non-infringement or
arising from a course of dealing, usage, or trade practice.
In no event shall Net2Phone or its suppliers be liable for any indirect, special,
consequential, or incidental damages, including, without limitation, lost profits or loss
or damage to data arising out of the use or inability to use this manual, even if
Net2Phone or its suppliers have been advised of the possibility of such damages.
Max 8, Max 8 Plus, net2phone, and the Net2Phone logo are registered trademarks of
Net2Phone, Inc. in the US and certain other countries. All other trademarks
mentioned in this document are the property of their respective owners.
Max 8 and 8 Plus User Guide
Rev. 1.5.4 September 2004
Copyright © 2004, Net2Phone, Inc. All rights reserved
The use, disclosure, modification, transfer, or transmittal of this work
for any purpose, in any form, or by any means, without the written
permission of Net2Phone, is strictly forbidden.
WARNING:
Handling the cord on this product will expose you to
lead, a chemical known to the State of California to
cause [cancer, and] birth defects or other reproductive
harm. Wash hands after handling.
Max 8 and 8 Plus User’s Guide
Table of Contents
1
Welcome ........................................................................................ 1
Overview ......................................................................................... 1
Product Features............................................................................. 1
New Features and Functionality............................................... 5
Package Contents........................................................................... 5
System and Service Requirements ................................................. 5
General Requirements ............................................................. 5
Hardware Requirements .......................................................... 6
About this Guide.............................................................................. 7
Symbols ................................................................................... 8
2
Getting Started .............................................................................. 9
Overview ......................................................................................... 9
Installing the Max 8 ......................................................................... 9
Installing the Max 8 Plus ............................................................... 10
Connecting the Max 8 Plus FXS Ports to a PBX.................... 11
Connecting the Max 8 Plus FXO Ports to a PBX ................... 13
Connecting the Max 8 or 8 Plus’s FXS Ports to a Fax Machine .... 14
Connecting the Max to a LAN ....................................................... 14
Connecting the Max to a DHCP LAN ..................................... 14
Obtaining the Max DHCP IP Address via Telephone
Keypad............................................................................ 15
Connecting to the Max through a Serial Cable ............... 16
Connecting to a LAN with Static IP Addresses ...................... 19
Entering a Static IP Address from a Telephone Keypad . 19
Entering Static IP Addresses via HyperTerminal ............ 22
3
Logging into the Max Web Manager.......................................... 27
Overview ....................................................................................... 27
4
Using the Max Web Manager...................................................... 31
Overview ....................................................................................... 31
Port Configuration ......................................................................... 31
Network and Voice Configuration.................................................. 32
Configuring Firewalls..................................................................... 34
i
Account Configuration................................................................... 37
Single Account Management ................................................. 38
Multiple Account Management............................................... 39
The Login Button.................................................................... 40
Announce Account Balance ................................................... 40
Routing Table Configuration ......................................................... 40
Logical Port Numbering ......................................................... 42
Adding an Entry to the Current Routing Table ....................... 42
Deleting an Entry from the Current Routing Table ................. 44
Interactive Voice Response (IVR) Configuration ........................... 45
Remote Access IVR Configuration......................................... 45
Max-to-Max IVR Configuration Table..................................... 48
Configuring Max-to-Max Calling...................................... 50
Receiving Max-to-Max Calls ........................................... 51
Inbound Allow List Configuration................................................... 53
Class of Service Configuration ...................................................... 55
Port Class Configuration ............................................................... 57
Local Dialing System..................................................................... 59
System Information and Commands ............................................. 60
Load Default Config ...................................................................... 62
Show Log Messages..................................................................... 62
Restart System.............................................................................. 63
Download Latest Firmware ........................................................... 63
Preparing for the Upgrade...................................................... 64
Performing the Upgrade......................................................... 65
5
Configuring Voice Messages ..................................................... 67
Overview ....................................................................................... 67
Voice Message Files ..................................................................... 67
Voice Message File Download ...................................................... 71
Voice Message File Download Procedure ............................. 71
Voice Message File Upload Procedure .................................. 73
6
Placing Calls................................................................................ 75
Overview ....................................................................................... 75
The Pound Key ............................................................................. 75
Placing Calls to the PSTN............................................................. 75
Placing calls to destinations within North America ................. 75
Placing international calls....................................................... 76
Max-to-Max Calling ....................................................................... 76
ii
Calling a Max 8 or 8 Plus FXS Port from Another Max .......... 76
Calling a Max 8 Plus FXO Port from Another Max ................. 76
7
Appendix...................................................................................... 79
Appendix A – Troubleshooting ...................................................... 79
Common Installation Problems .............................................. 79
Account Issues....................................................................... 80
Faxing .................................................................................... 81
Functionality........................................................................... 82
General .................................................................................. 84
Setup/Connectivity ................................................................. 86
Troubleshooting ..................................................................... 87
Appendix B – Technical Support ................................................... 92
Appendix C – System Specifications................................................. 93
Max 8 ..................................................................................... 93
Appendix D – Physical and Logical Port Number Table................ 97
Appendix E – Approvals and Listings............................................ 98
FCC Declaration of Conformity .............................................. 98
FCC Declaration of Conformity .............................................. 98
FCC Compliance Statement: ................................................. 98
Appendix F – End User Warranty................................................ 100
8
Index........................................................................................... 103
iii
iv
Max 8 and 8 Plus User’s Guide – Chapter 1
11
Welcome
Overview
Congratulations on your purchase of the Max 8 or Max 8
Plus!
The Max 8 is a Voice over Internet Protocol device that
allows you to make multiple ingoing/outgoing calls over
the Internet using a single Ethernet LAN connection. The
Max 8 works like a gateway to convert the analog signal
from your telephone to Voice over Internet Protocol
(VoIP). It then uses the Local Area Network (LAN)’s
broadband connection to send calls over the Internet via
Net2Phone’s service platform. Since Net2Phone calls
bypass most of the Public Switched Telephone Network
(PSTN), the result is significant savings on long-distance
communications services.
This chapter describes:
Product Features
New Features and Functionality
Package Contents
System and Service
Requirements
About this Guide
Product Features
The Max 8 is a rack-mountable device that connects
directly into the existing LAN through an RJ-45 port. It
supports up to eight analog telephones or T.38 faxes,
each connected to the unit through an individual FXS port
(analog telephone port), and is intended for use by mid to
large-sized groups.
1
The Max 8 Plus is a rack-mountable device that connects
directly into an existing LAN through an RJ-45 port. It
contains two removable interface cards, each containing
four RJ-11 ports. Interface cards may contain either four
FXS ports or four FXO ports. Max 8 Plus units are
configured to order, and may have FXS only, FXO only, or
both types of ports. Cards containing FXS ports are
labeled FSU, while those containing FXO ports are labeled
FOU.
FXS (Foreign Exchange Station) interfaces are
used to connect standard analog devices such as
corded and cordless telephones or fax machines.
Optionally, they may be connected to the analog
trunk card on PBX, APBX, or KPS (Key Phone
System) systems. They are used to place
outgoing calls over the Internet and to receive
incoming calls from other Net2Phone devices.
FXO (Foreign Exchange Office) ports connect to
the analog line card on a PBX, APBX, or KPS
(Key Phone System), or to an analog phone jack,
to provide connectivity to the Max from phones
both inside and outside of the PBX system. In
addition to the FXS functions, FXO ports provide
limited IVR (Interactive Voice Response)
functionality, which includes multiple options for
caller greetings, passwords, and Internet call
forwarding. This allows the Max 8 Plus to assume
many IVR functions when the PBX does not
provide them. If you would like to send a fax
through the FXO port, you must first connect the
fax machine to the PBX analog line interface
card.
A separate port with its own telephone line connection to
the PBX, or to an analog telephone, is required for every
concurrent telephone call (or conversation). For example,
if the capability for five concurrent calls is desired, then the
Max must have at least five ports connected to the PBX or
to analog telephones.
The Max 8 and Max 8 Plus features several proprietary
Quality of Service (QoS) enhancements, including
1.
G.168 echo cancellation
2.
Voice activity detection (VAD)
2
3.
Comfort noise generation (CNG)
4.
Dynamic jitter buffer control
More feature highlights include:
Improved Call Quality – The Max 8 and 8 Plus
are compatible with more state-of-the-art
gateways such as Nuera and Cisco (when
available), which greatly improves the quality of
calls with reduced latency.
Dropped Call Prevention – The Max 8 and 8
Plus are now more reliable in retaining calls in
progress by re-establishing connections to call
controllers if an IP stream is lost. This feature will
greatly improve dropped call problems for ADSL
or Cable modem users as well as LAN network
users.
Account Balance Announcement by Port –
The Max 8 and 8 Plus have a Web configurable
toggle switch that enables the IVR to announce
the account balance or minutes remaining on the
port that the call is going over.
Greeting Message - A greeting message will
play prior to the dialed call being sent to the call
servers.
Call Detail Record (CDR) Generation –
Administrators can select to have CDRs
generated and sent to the Max Automated Billing
System (ABS).
TX/RX Silence Detection – The Max 8 and 8
Plus detect both TX/RX silence on an FXO port
and then disconnects the call based on the
duration of call silence.
Multiple Frames per Packet Support - The Max
8 and 8 Plus support multiple frames per packet
on the G.732.1 codec.
Upgraded Vocfiles – Updated vocfile included
with software upgrade.
T.38 Fax Protocol Supported – The Max 8 and
8 Plus feature enhanced fax functionality,
including built-in redundancy and higher success
rates.
3
Multiple DID – The Max 8 and 8 Plus support the
DID service by using multiple port hunting for a
single DID account.
Outbound Call Allow List – Each port has its
own class to make a call as the PBX’s CoS
(Class of Service). The CoS is classified into
several categories.
Multiple Call Completion (MCC) – The Max 8
and 8 Plus support the Multiple Call Completion
feature. The user only needs to provide the
account number and PIN once, after which the
user can place multiple calls from the FXO port
by pressing the “#”key after the first call is
completed.
Multiple Password Support – The Max 8 and 8
Plus supply multiple passwords for port access.
Local Dialing System – This version features
the addition of the Local Dialing System, which
enables users to dial phone numbers on the Max
8 and 8 Plus as they normally do on their
ordinary phones. That is, users do not have to
dial an international call access number and
country code number if the call destination is the
same country where user lives. Similarly, the
area code can be omitted for calls made to the
same area. Users can configure a dialing pattern
on the Max 8 and 8 Plus that is as close as
possible to the host country's dialing pattern.
FTP Block – The new FTP Block feature enables
the Max 8 and 8 Plus to block an FTP
connection. If a user wants to connect the Max 8
and 8 Plus through FTP for an upgrade, the user
has to start the FTP server daemon in the Max
unit. This is a good function to block unwanted
outside connections.
HTTP Port Change – The Max 8 and 8 Plus
include a feature that allows the HTTP port
number to be changed from the standard port 80
using HyperTerminal and Telnet. Changing the
port number to a number other than 80 increases
the security for users accessing the Web
Manager.
4
New Features and Functionality
Version 1.5.40 provides the following new features:
Polarity Reversal – The new version of Max 8
now supports polarity reversal, which allows the
Max 8 to connect to a billing machine that uses
reverse polarity to determine the start and end of
a call.
IMPORTANT: Before upgrading to version
1.5.40, please refer to the Download Latest
Firmware section on page 63 in this Guide.
If you have an older version of the Max 8 or 8 Plus
software and you want to take advantage of these new
features, you can download the software from:
http://web.net2phone.com/partnersupport/devicesoftware/
Package Contents
You should find the following contents in your Max 8 or 8
Plus package:
Max 8 or 8 Plus device
Power cable
One telephone cable (RJ-11)
User’s Guide (if not available in your package,
please contact your distributor)
Warranty card
System and Service Requirements
You will need the following items/services to use your 8 or
8 Plus:
General Requirements
To configure and manage the unit, you will need:
A PC workstation with any recent Web browser,
connected to the LAN.
5
If the Max 8 Plus has FXO ports only (for initial
LAN configuration):
The HyperTerminal PC application (included
in all Microsoft operating systems), or an
equivalent terminal-emulator application,
such as Telnet.
A standard serial cable
Hardware Requirements
To use the Max 8 or Max 8 Plus, you will need:
1.
A Max 8 or Max 8 Plus unit
2.
A corded or cordless analog telephone and from
one to seven ancillary phones
3.
A Local Area Network (LAN) with a broadband
connection which must not have proxy server
caching
4.
A PC or Mac workstation with any recent Web
browser, connected to the LAN (for initial setup
and administration)
5.
A Net2Phone account number and PIN
With FXS ports: a corded or cordless
analog telephone, and additional analog
devices as desired for each port. The Max 8
has all FXS ports. Optional: a PBX, APBX, or
KPS with an analog trunk card installed.
With FXO ports: a PBX, APBX, or KPS with
an analog line card installed.
A separate port with its own telephone line
connection to the PBX, or to an analog
telephone, is required for each concurrent
telephone call (or conversation) desired. For
example, if the capability for five concurrent
calls is desired, then the Max must have at
least five ports each connected to the PBX
or to an analog telephone.
6
NOTE: On the Max 8 Plus without FXS
ports installed, the LAN settings must be
configured using a PC with a serial cable
connection. For details see Connecting to
the Max Through a Serial Cable on page 16
in this Guide.
About this Guide
This User’s Guide, as well as the other instructional
literature that accompanies the Max 8 and Max 8 Plus, is
intended for people who have a moderate degree of
experience installing networking equipment such as
routers, hubs, servers, and switches, and are familiar with
basic wiring and cabling practices.
In addition to this User Guide, the Max 8 and Max 8 Plus
is shipped with two product manuals:
A Hardware Installation Guide that describes
hardware installation, cabling, and safety-related
issues.
A Command Reference Guide for advance
configuration of the Max family of devices
through a serial connection.
Highlights include:
FOR INFORMATION ON…
GO TO…
Product features
Chapter 1, Welcome
Hardware requirements
Chapter 1, Welcome
Installing the Max 8
Chapter 2, Getting Started
Installing the Max 8 Plus
Connecting the Max to a
LAN
Logging into the Max 8 or 8
Plus Web Manager
Chapter 3, Logging into
the Max Web Manager
7
FOR INFORMATION ON…
GO TO…
Configuring Max 8 or 8 Plus
settings
Chapter 4, Using the Max
Web Manager
Upgrading the firmware
Chapter 4, Using the Max
Web Manager
Configuring IVR voice
prompts
Chapter 5, Configuring
Voice Messages
Calling another Max device
Chapter 6, Placing Calls
Troubleshooting
Chapter 7, Appendix
System Specifications
Chapter 7, Appendix
End User Warranty
Chapter 7, Appendix
Symbols
Throughout the user’s guide, you will see information
highlighted for you with the following fun symbol icons:
Symbol
Represents
Chapter Description
Note
Tip
Important
8
22
Getting Started
Overview
The steps you will follow to set up your Max 8 and Max 8
Plus are:
1.
Install the Max 8 or Max 8 Plus unit in its location
and connect the cabling.
2.
Configure the LAN settings on the Max 8 or Max
8 Plus so that it communicates with your LAN.
3.
Log in to the Max Web Manager.
4.
Finish configuring your FXS ports via the Web
Manager.
5.
Test your installation by making an Internet
telephone call.
The Max 8 and 8 Plus have separate installation
instructions. Please follow the ones appropriate for your
device.
Installing the Max 8
Install the unit in a well-ventilated area. If it is to be placed
on a surface rather than in a rack, be sure that all four
rubber feet are in place to allow for proper air circulation.
Do not place objects in excess of 20 pounds on top of the
unit.
IMPORTANT: Please refer to the
Max 8 and 8 Plus Hardware
Installation Guide and observe the
safety precautions listed.
9
To install the Max 8:
1.
Connect the analog telephones to the RJ-11
ports.
2.
Connect the RJ-45 LAN port to an Ethernet
socket, router, hub, or switch.
3.
If your installation includes a PBX, connect it as
illustrated in Figure 1 below.
4.
Plug the Max 8 into your power outlet and turn
the unit on.
CO Line
PBX
Telephone
PSTN
Hub
or
Switch
5
4
3
2
1
Uplink
PBX
Switch
Power
1 2
3
4 5
6
7 8
9
8
#
*
Connects to analog
trunk card, COIC
(COIB), or FXO card of
PBX
CONSOLE
LAN
1
2
3
4
5
6
7
AC 110-240V
POWER
8
1 234 5 678
ON
OFF
Analog
Telephone
FXS Ports
1 2 3
4 5 6
7 8 9
*
8 #
Figure 1 – Max 8 PBX Connections
Your Max 8 hardware setup is now complete. The next
step is to connect the unit to your LAN so that you can
browse the Max Web Manager.
Installing the Max 8 Plus
Install the unit in a well-ventilated area. If it is to be placed
on a surface rather than in a rack, be sure that all four
rubber feet are in place to allow for proper air circulation.
Do not place objects in excess of 20 pounds on top of the
unit.
10
IMPORTANT: Please refer to the
Max 8 and 8 Plus Hardware
Installation Guide and observe the
safety precautions listed.
1.
Connect an analog telephone to any one of the
FXS ports.
NOTE: If no FXS ports are installed
on the Max 8 Plus, initial LAN
configuration is done via a PC
connected to the Max through its
serial port, using the
HyperTerminal terminal emulator
application (or equivalent), which is
included with all Microsoft™
operating systems. (This is
optional when FXS ports are
present.) This procedure is
explained in Using HyperTerminal
on page 16 in this Guide.
2.
Connect the RJ-45 LAN port to an Ethernet
socket, router, hub, or switch.
3.
Connect your FXS and/or FXO ports to your PBX
as per the illustrations in Figures 2 and 3.
Connecting the Max 8 Plus FXS Ports to a
PBX
The following images illustrate the connections necessary
when connecting the Max 8 Plus to a PBX.
NOTE: FXS ports do not support
IVR functionality.
11
CO Line
PBX
Telephone
PSTN
PBX
Switch
1
2
3
4
5
6
7
8
9
*
8
#
Connects to analog
trunk card, COIC
(COIB), or FXO card of
PBX
1
2
3
FSU
4
1
2
3
FOU
4
1 234
1234
LAN
CONSOLE
POWER
ON
AC 110-240V
OFF
Hub
or
Switch
Analog
Telephone
5
FXS Ports
1
2
3
4
5
6
7
8
9
*
8
#
4
3
2
1
Uplink
Power
FXO Ports
Figure 2 – Max 8 Plus PBX Connections (FXS)
LEGEND
COIC/COIB - Central Office interface card or board.
PBX – Private Branch Exchange
PSTN – Public Switched Telephone Network
Trunk or CO line – Line from Central office or switch
12
Connecting the Max 8 Plus FXO Ports to a
PBX
CO Line
PBX
Telephone
PBX
Switch
PSTN
1 2 3
4 5 6
7 8 9
*
8 #
Connects to analog line
card, SLIC (SLIB or SLT)
card, FXS card, or station
card of PBX
1
2
3
FSU
4
1
2
3
FOU
4
1 234
LAN
CONSOLE
AC 110-240V
POWER
1234
ON
OFF
Hub
or
Switch
5
FXS Ports
4
3
2
1
Uplink
Power
FXO Ports
Figure 3 – Max 8 Plus PBX Connections (FXO)
LEGEND
PBX – Private Branch Exchange
PSTN – Public Switch Telephone Network
SLIC/SLIB – Subscriber Line Interface Card or Board
SLT – Single Line Terminal (or Telephone)
Trunk or CO Line - Line from Central office or switch
When you have finished connecting the Max 8 Plus FXS
and FXO ports as illustrated above, plug the unit into a
power outlet and turn it on.
Your Max 8 Plus hardware setup is now complete. The
next step is to configure the unit to communicate with your
LAN so that you can browse the Max Web Manager.
13
Connecting the Max 8 or 8 Plus’s
FXS Ports to a Fax Machine
Connecting your Max 8 or 8 Plus to a fax machine is as
simple as connecting the fax machine’s RJ-11 cable to an
FXS port on the Max 8 or 8 Plus.
To place a fax call, just use the fax machine as usual: dial
the desired number and then send the fax.
NOTE: You can connect the Max 8
Plus to a fax machine if it contains
FXS ports. If the Max 8 Plus is
configured with only FXO ports, it
will not work with a fax machine.
Connecting the Max to a LAN
Whether your LAN uses DHCP or static addresses, you
can set the Max 8 or Max 8 Plus LAN configuration in
either of two ways:
1.
Via a touch-tone keypad (to use this method for
the Max 8 Plus, there must be an FXS card
installed), or
2. Through the unit’s console (serial) port.
This section explains how to set the LAN configuration
using either method.
Connecting the Max to a DHCP LAN
This section explains how to connect your Web browser to
the Max 8 or Max 8 Plus if your LAN uses DHCP
addressing. If your LAN uses static IP addresses, skip to
the next section, Connecting to a LAN with Static IP
Addresses.
The Max 8 or Max 8 Plus default configuration is for DHCP
(Dynamic Host Configuration Protocol). Therefore, if your
LAN uses DHCP, the Max 8 or 8 Plus IP address
parameters were configured automatically when you
connected it to the LAN. In this case, you only need to
know the IP address that was assigned to the unit by the
14
LAN before you can browse the Max Web Manager, Max’s
Web-based configuration system. If your LAN uses DHCP,
configuring the Max 8 or 8 Plus will entail the following
steps:
1.
Obtain the Max 8 or 8 Plus current IP address.
2.
3.
Set the required configuration parameters in the
Max Web Manager.
Obtaining the Max DHCP IP Address via
Telephone Keypad
For many users, the handiest way to query the Max 8’s or
Max 8 Plus’s current IP address is usually from a
telephone keypad. To use this procedure, you will need a
standard analog corded or cordless touch-tone telephone.
Get a pencil and paper to write down the IP address.
NOTE: To use this method for the Max 8
Plus, there must be an FXS card installed.
1.
Connect your telephone to any FXS (RJ-11) port
on the Max 8.
2.
Pick up the telephone handset and dial ***1 (***1
on the keypad).
The voice prompt responds, “Your IP address
is…” and the IP address is announced.
3.
Write down the address and hang up the
telephone. If you need to hear the address again,
hang up the telephone, then repeat step 2.
4.
You are now ready to finish setting up the Max 8
using the Max Web Manager.
5.
Proceed to Chapter 3, Logging in to the Max
Web Manager.
15
Connecting to the Max through a Serial Cable
Although the serial connection allows you to set many of
the Max 8 or Max 8 Plus’s parameters, this section will
only explain how to connect to the Max and obtain its
DHCP IP address. The remaining configuration tasks can
then be completed more easily via the Max Web Manager.
USING HYPERTERMINAL
For this procedure you will need a standard serial cable
(D-sub 9-pin, male-to-female, straight-through connection)
as shown in Figure 4, and a PC or Mac running the
HyperTerminal terminal-emulator program (or an
equivalent), which is included in Microsoft operating
systems. It is usually found in the Programs menu, under
Accessories.
Figure 1 – Max 8 and 8 Plus Serial Connection
NOTE: If your Max 8 Plus does not have
any FXS ports installed, its LAN settings
can only be configured using this method.
1.
With the power to the Max 8 or Max 8 Plus turned
OFF, connect the cable from the unit’s serial or
console port to one of the PC’s serial ports. Note
which of the PC’s serial ports you are using.
2.
Launch HyperTerminal and set up a new
connection.
3.
In the dialog box, specify the appropriate serial
port, and set the serial communication
parameters as follows:
16
4.
Baud rate
19200
Parity
None
Character size
8
Stop Bit
1
Flow Control
None
Turn on power to the Max 8 or 8 Plus, then press
the Enter key on your PC.
The boot messages are displayed, followed by
the command prompt MAX:>.
NOTE: n2p is the default system name with
which the unit is shipped. You can replace
this name with a name that you select,
such as “MY_Max:>”. To change the
system name, see System Information and
Commands on page 60 in this Guide, or
Section 2.10 in the Max Command
Reference Guide.
5.
Press the Enter key.
The Login: prompt is displayed.
6.
Three default user IDs are provided:
root
manager
sysadm
7.
Type one of these user IDs at the Login:
prompt, followed by the Enter key. For example,
type root, followed by the Enter key.
The Password:: prompt appears.
8.
At the Password: prompt, type the default
password, MAX, followed by the Enter key.
The command line prompt MAX:> appears. You
are now logged in.
17
NOTE:
·
The Max 8 and Max 8 Plus allow only
three management user names. You
can change any user’s password, but
you cannot delete or create
additional users.
·
User names and passwords are
CASE SENSITIVE.
OBTAINING THE MAX’S DHCP IP ADDRESS VIA
HYPERTERMINAL
If your LAN uses static addresses, refer to Entering
Static IP Addresses via HyperTerminal.
1.
Make a serial connection from your computer to
the Max 8 (refer to Connecting to the Max
through a Serial Cable on page 16 in this
Guide.)
2.
After logging in to the Max 8, type /config/ip
at the command prompt.
The active directory changes to /config/ip
and the prompt becomes MAX:/config/ip>.
3.
Type show, followed by the Enter key.
The current IP parameters are listed on the
screen.
4.
Scroll up with the arrow key, if necessary, to see
the parameter listing.
You are now ready to finish setting up the Max 8
or Max 8 Plus using the Max Web Manager.
Proceed to Chapter 3, Logging into the Max
Web Manager.
18
Connecting to a LAN with Static IP
Addresses
This section explains how to connect your Web browser to
the Max 8 or Max 8 Plus if your LAN uses static IP
addresses, using either a telephone keypad or serial
connection. The process will entail the following steps:
1.
Disable DHCP in the Max 8 or Max 8 Plus.
2.
Enter a static IP address.
3.
Enter a net mask address.
4.
Reset the Max 8 or Max 8 Plus.
5.
6.
Set the required configuration parameters in the
Max Web Manager.
Entering a Static IP Address from a Telephone
Keypad
If your LAN uses static IP addresses, the most practical
way to set up the Max 8 or Max 8 Plus is to enter an IP
address and a net mask address from a telephone
keypad. You can then finish setting up the unit while
browsing the Max Web Manager.
DISABLING DHCP ON THE MAX 8 OR MAX 8 PLUS FROM A
TELEPHONE KEYPAD
Since the Max 8 is shipped with DHCP enabled, you need
to disable DHCP to use static IP addresses. To disable
DHCP, proceed as follows:
1.
Connect an analog telephone to any RJ-11 port
on the Max 8 or Max 8 Plus.
NOTE: To use this method for the Max 8
Plus, there must be an FXS card installed.
2.
Lift the handset and dial ***5 (the disable DHCP
parameter code).
19
3.
4.
The voice prompt announces, “DHCP is disabled
now. Please press pound”.
Press the pound key (#) (Important!).
Hang up the telephone.
DHCP is now disabled.
ENTERING AN IP ADDRESS FROM A TELEPHONE KEYPAD
Ask your LAN administrator for the IP address that will be
assigned, the LAN’s net mask address, domain name, and
any other IP parameters that can be provided.
To enter the IP address:
1.
Lift the telephone handset and dial ***2 (the IP
address parameter code).
The voice prompt responds, “Please enter your
IP address.”
2.
Dial the numbers for the IP address you wish to
enter on the telephone keypad. Use the star key
(*) to replace the periods in the address and end
with the pound key (#).
3.
For example, if you want to enter the IP address
“192.168.172.19”, you would enter
192*168*172*19# from your telephone keypad.
4.
The voice prompt responds, “Your address is…”
and repeats the address you entered.
5.
If the new address is correct, simply hang up the
telephone. If the new address is incorrect, hang
up the telephone and repeat from step 1, above.
6.
Reset the Max 8 or Max 8 Plus to activate the
changes. To do this, power-off the unit, wait 10
seconds, and turn it on again.
DHCP is now disabled.
You are now ready to finish setting up the Max 8 using the
Max Web Manager. Proceed to Chapter 3, Logging In to
the Max Web Manager.
20
ENTERING A NETMASK ADDRESS FROM A TELEPHONE KEYPAD
To enter a netmask address:
1.
Lift the handset and dial ***3 (the netmask
parameter code). The voice prompt responds,
“Please enter your netmask.”
2.
Dial the numbers for the netmask address you
wish to enter on the telephone keypad. Use the
star key (*) to replace the periods in the address
and end with the pound key (#).
The voice prompt responds, “Your netmask is…”
and repeats the address you entered.
3.
If the new address is correct, simply hang up the
telephone. If the new address is incorrect, hang
up the telephone and repeat from step 1, above.
4.
Reset the Max 8 to activate the changes. To do
this, power-off the unit, wait 10 seconds, and turn
it on again.
The new net mask address is now in effect.
If you are using static IP addresses, you are now ready to
finish setting up the Max 8 using the Max Web Manager.
Proceed to Chapter 3, Logging in to the Max Web
Manager.
RE-ENABLING DHCP FROM A TELEPHONE KEYPAD
If you need to re-enable DHCP in the Max 8, proceed as
follows:
1.
2.
3.
Lift the handset and dial ***4 (the enable DHCP
parameter code).
The voice prompt announces, “DHCP is enabled
now. Please press pound.”
Press the pound key (#).
Reset the Max 8 as directed in Step 4 in the
Entering an IP address from a Telephone
Keypad section on page 20 in this Guide.
DHCP is now enabled.
21
The telephone keypad configuration parameter codes are
as follows:
Telephone Keypad Configuration Parameter Codes
Read IP address
***1
Assign static IP address
***2
Assign netmask
***3
DHCP enable
***4
DHCP disable
***5
Entering Static IP Addresses via HyperTerminal
Although many of the Max 8 and Max 8 Plus’s IP
parameters can be set manually through the serial
connection, if desired, this section will only show you how
to set the IP address and netmask parameters. The
procedure is as follows.
TURNING DHCP ON (OR OFF) FROM HYPERTERMINAL
The Max’s default DHCP setting is DHCP enabled. Before
you can enter a static IP address, you must first disable
DHCP (the same procedure is used to re-enable it, if
necessary).
1.
Follow the procedures in the Using
HyperTerminal section on page 16 in this Guide,
to start your HyperTerminal connection.
2.
After logging in:
a. From the root directory, type NETUTIL
followed by the Enter key to move to the
network utility directory.
b. From the n2p:/netutil> prompt, type
dhcpd disable and then press the Enter
key.
22
ENTERING AN IP ADDRESS
In step 3 of Obtaining the Max’s DHCP IP Address via
HyperTerminal on page 18, the menu illustrated in Figure
5 appears:
Figure 5 – Turning DHCP On (or Off) from HyperTerminal
To connect to the Max Web Manager, you will need to
enter at least an IP address and netmask.
To enter the Max’s IP parameters:
1.
At the Enter <parameter>: prompt, enter 1 to
change the IP Address.
The Enter IP Address prompt appears.
2.
At the Enter IP Address: prompt, enter the IP
address you wish to assign, followed by the
Enter key.
The Max confirms your entry. The confirmation
scrolls by quickly, so you need to scroll up to see
it.
23
Figure 2 – LAN Parameters in HyperTerminal
3.
At the Enter <parameter>: prompt, enter 2 to
change the Netmask.
4.
When you finish making changes, reset the Max
8 or Max 8 Plus to activate the changes. You
may either:
type /system/reset at the command line,
or
power-off the unit, wait 10 seconds, and turn
it on again.
5.
(Optional) Ping the Max from a PC, as illustrated
in Figure 7 below, using the new IP address, to
confirm that the correct parameters have been
entered and stored successfully.
24
Figure 3 – Pinging the Max
The new IP address and netmask are now in effect. If you
are using static IP addresses, you are now ready to finish
setting up the Max 8 or Max 8 Plus using the Max Web
Manager. Proceed to Chapter 3, Logging into the Max
Web Manager.
25
26
3
3
Logging into the Max
Web Manager
Overview
Before you can log in to the Max Web Manager, you need
to know the IP address for the Max 8 or 8 Plus . Refer to
the procedures in Chapter 2 to obtain its IP address via a
telephone keypad or serial connection.
TIP:
1.
If you want to query the unit from a
telephone keypad, see Obtaining the
Max DHCP IP Address via a Telephone
Keypad on page 15 in this Guide.
2.
If you want to query the unit through a
serial cable, see Connecting to the
Max through a Serial Cable on page 16
in this Guide.
Once you know the IP address for the Max 8 or 8 Plus,
you are ready to log in to the unit through a Web browser
as follows:
1.
Open a new browser window and enter the IP
address for the Max 8 or Max 8 Plus in the
address box.
The Max Web Manager Door page appears.
27
Figure 4 – Max Web Manager Door Page
2.
When the Introduction page is displayed, click the
“enter - Open the door” area.
The Network Password dialog box appears.
Figure 9 – Max Web Manager Login Dialog Box
3.
Enter your user name and password, and click
OK.
You are now logged in. The Max Web Manager
Site Map page is displayed.
28
NOTE: The default user name is root and
the default password is n2p.
Figure 5 – Max Web Manager Site Map Page
29
30
4
4
Using the Max Web
Manager
Overview
Each of the various configuration pages is accessed by
clicking its link on the Site Map. For example, click the
Port Config link to access the Port Configuration page,
illustrated below.
Port Configuration
The Port Configuration page’s Address Table
Configuration sheet shows the Max 8 or Max 8 Plus’s
current hardware and port configurations. The Interface
Type, Physical and Logical Port Numbers, and their Local
Addresses are listed.
Figure 11 – Port Configuration Page
31
NOTE: The Interface column does not
pertain to the Max 8, since its ports are all
FXS type ports.
The Local Address serves only as the source text for
identification in the System Log Messages (see the Show
Log Messages section on page 62 in this Guide). The
user can modify the local addresses.
Logical Port Numbers are used in configuring the Current
Routing Table. For more information, see the Account
Configuration section on page 37 in this Guide.
Network and Voice Configuration
To modify the parameters on the Network and Voice
Configuration page, simply enter the desired values into
the respective boxes.
The IP Configuration table displays all the Max 8 and Max
8 Plus’s IP-related parameters.
Figure 12 – Network and Voice Configuration Tables
32
The Voice Configuration table displays the Jitter Buffer
Bounds, which are used to control the Quality of Service
(QoS). The upper and lower bounds can be changed;
larger bounds produce less packet loss, while smaller
bounds produce more packet loss. However, packet delay
increases with the bounds size. The default values in this
table should not normally be changed.
DHCP users: If your LAN is using DHCP addresses, you
do not have to configure this page. You may proceed
directly to the Account Configuration section on page 37
in this Guide.
Static address users: Your IP address and netmask are
already present in the IP Configuration table (you entered
them previously). Now you need to enter the additional IP
parameter information you obtained from your LAN
administrator:
Default Gateway
DNS Server IP (Primary)
DNS Server IP (Secondary)
Domain Name (if applicable)
NOTE: If a default gateway address or a
DNS server address is not used, the value
0.0.0.0 must be entered into their
respective boxes. If the boxes are left
blank, the modified configuration settings
will not be saved.
The Network Configuration table displays the doorman IP
addresses and ports, and the TCP/UDP start ports.
The Port Numbers parameters must be changed to permit
access when a LAN’s firewall permits only pre-assigned
TCP/UDP port numbers to be used.
33
REMINDER: Configuration changes you
make in the Max 8 or Max 8 Plus are not
applied until you reset the unit. To do this,
you may either:
go to the Restart System page (see
the Restart System section on page
63 in this Guide) and click Restart, or
type /system/reset at the
command prompt, or
power-off the unit, wait 10 seconds,
and turn it on again.
Configuring Firewalls
If your connection to the Internet utilizes a firewall, several
ports will have to be opened to allow your Max 8/16 or
T1/E1 to make and receive calls to other Net2Phone
devices.
UDP Port 6801 must be opened. The following port
types/ranges must also be opened (the numbers displayed
are the default start points for each):
1.
UDP Port (OPAL) 7000
2.
TCP Port 4000
3. UDP Port 21000
The table below explains the procedure for opening
firewall ports for your Max 8/16 or T1/E1. This example
illustrates the UDP Port (OPAL) assignments (with a
default start point of 7000) for an 8-port Max 8/16 or
T1/E1.
34
MAX
PORT #
FIREWALL
PORT TYPE
FIREWALL
PORT
NUMBERS
1
UDP Port (OPAL)
7000 - 7001
2
UDP Port (OPAL)
7002 - 7003
3
UDP Port (OPAL)
7004 - 7005
4
UDP Port (OPAL)
7006 - 7007
5
UDP Port (OPAL)
7008 - 7009
6
UDP Port (OPAL)
7010 - 7011
7
UDP Port (OPAL)
7012 - 7013
8
UDP Port (OPAL)
7014 - 7015
In this example, the range to be opened is 7000 to 7015.
The range is determined by the following formula:
Max Default Start Port + (# of Max Ports * 2) – 1
or in this example:
7000 + (8*2) – 1 = 7015
The table shows the firewall port assignments based on
the default start port. If the Max gateway default start
ports noted above are in conflict with your corporate
firewall settings, you may assign port numbers in the
range of 4000 to 65000 by applying the same principle
illustrated in the table.
The TCP Port and UDP Port start parameters in the
Network Configuration table must match the open firewall
ports.
35
NOTE: If you have more than one Max
behind the same firewall, you must repeat
the process for each unit, opening a
different UDP PORT and TCP PORT for
each.
NOTE: The Max 8/16 and T1/E1 gateway
will not work behind a proxy server.
In Max-to-Max calling (when you call a Max unit from
another Max), if either Max is connected to a LAN that
employs a firewall, you will need to configure settings on
both the Max and the firewall before Max-to-Max calls can
be placed. This section will explain how to make the
necessary adjustments.
1.
On the Firewall:
a. Open UDP PORT 6801.
b. Open an additional UDP PORT in the range
of 21000-65535.
c. Open a TCP PORT in the range of 4000 –
4015 for 8 ports and 4000 – 4031 for 16
ports. This must not be the same number
port you opened in the previous step.
(The maximum number in the range is
determined by the following formula:
Maximum = 4000 + (number of ports * 2) –
1.)
2.
In the Network Configuration Table on Max’s
Network and Voice Configuration page:
After opening the appropriate UDP PORT and
TCP PORT on the firewall, you must specify
these open ports on the Max device(s):
a. Change the TCP Start Port to the port you
opened in step 1-c above. For example, if
you opened TCP PORT 21057 in step 1-c,
enter 21057 for the TCP Start Port as
shown in Figure 13 – Network Configuration
36
b.
Table, below, illustrating the Network
Configuration Table on the Network and
Voice Configuration page.
Change the UDP Start Port to the port you
opened in step 1-b above. For example, if
you opened UDP PORT 21000 in step 1-b,
enter 21000 for the UDP Start Port as
illustrated in Figure 13 – Network
Configuration Table, below.
Figure 13 – Network Configuration Table
3.
After you have made the desired changes, click
the Save button at the bottom of the page to save
the new settings, then restart the Max 8 or 8
Plus.
The new settings should now be in effect.
NOTE: Some firewalls require the opened
port to be forwarded to the Max 8/16 or
T1/E1’s IP address. Consult your LAN
administrator to determine if this is the
case with your firewall.
Account Configuration
Click the Account Config link to access the Account
Information page, illustrated below.
37
Figure 14 – Account Configuration Page
The Max 8 and Max 8 Plus allows accounts to be
managed in either of two ways:
1.
Single Account Management - All of the ports
on the Max 8 and Max 8 Plus can operate from a
single account number and PIN, or
2.
Multiple Account Management - You can use a
different account and PIN for each port.
Single Account Management
For single account management:
1.
Click in the Port 1 Account field, and enter a
Net2Phone account number.
2.
In the PIN field, enter the Personal Identification
Number for that account.
3.
If you wish to be able to receive incoming Max-toMax calls on a given port, select the Y radio
button in its Login column.
4.
Check the Apply Port 1 to All Ports checkbox.
38
5.
After the desired changes have been entered,
click the Save button at the bottom of the page to
save them.
6.
Click the Restart System link on the Site Map
page and then click the Restart button to reboot
the system.
NOTE:
1.
To receive Max-to-Max calls when
multiple ports are sharing a single
account, only one of the ports sharing
the account may have the Y selected.
2.
Only one call at a time can be made
using any given account number. If a
Net2Phone account number is entered
for an FXO port in the Account
Configuration Table, the account
entered acts as a default account for
the port. Charges incurred by callers
through that port automatically accrue
to this account.
3.
Whenever a selection in the Login
column is modified, the Max must be
restarted before the change will take
effect.
Multiple Account Management
For multiple account management:
1.
For each port that is connected to a telephone or
PBX/KPS, enter the account number and PIN
you intend to use with that port.
2.
Make sure that Apply Port 1 to All Ports is NOT
checked.
3.
After the desired changes have been entered,
click the Save button to save them.
39
4.
Click the Restart System link on the Site Map
page to reboot the system.
The Login Button
The Yes radio buttons in the Login column (Figure 14,
above) are used to enable a port to receive incoming Maxto-Max calls. This topic is discussed in the Configuring
Max-to-Max Calling section, on page 50 in this Guide.
Announce Account Balance
The Max 8 and 8 Plus let the user designate how they will
announce the balance to the user, either by minutes
remaining, or balance in dollars remaining on the account.
You can also disable this function if you don’t want an
announcement after a call has been placed.
This function also lets you designate the port on which the
message will be heard, allowing the user to customize
each port by the caller.
To announce the funds (dollars) remaining in an
account:
1.
Select the dollars radio button in the Announce
Account Balance column.
2.
Click the Save button.
Routing Table Configuration
Click the Routing Table Config link to access the Current
Routing Table page, illustrated below.
40
Figure 19 – Current Routing Table
The Routing Table is used to set up routing between two
or more telephone extensions connected to a single Max’s
FXS ports. An entry must be added to the Current Routing
Table for each extension that must be able to receive calls
from other extensions connected to the unit through an
FXS port, and only FXS ports can be configured for this
function.
If a customized numbering scheme is desired, entries for
each number can be added to the table.
The Current Routing Table displays the following fields for
each entry:
Index – index number
I/F – interface type
Port – logical port numbers
Number – the phone number to be routed
TRNC – the truncation length *
Pre – the prefix number *
Post – the postfix number *
Valid – indicates that the entry was entered
correctly and is available to use *
* The items marked with an asterisk are intended for
special circumstances. The items should be left
unchanged in typical applications.
41
Logical Port Numbering
The difference between physical and logical port
numbering is that, in logical port numbering, the FXS and
FXO ports are counted separately, and the count starts
from zero instead of one. So the first FXS port will be FXS
0, and the first FXO port will be called FXO 0.
If you have all FXS or all FXO ports: Take the
number of the port as it appears in the Account
Configuration page of the Max Web Manager,
and subtract one (since we count from 0 instead
of 1). For example, if you had all FXS ports, the
logical port number for physical port 11 would be
FXS 10 (11 – 1 = 10).
If you have both FXO and FXS ports (Max 8
Plus only): Note which ports are FXS and which
are FXO. Write down the physical port numbers
in the table in Appendix D.
From left to right, count the FXS ports starting from 0, and
then count the FXO ports starting from 0. As you count,
write down each port’s logical number next to its physical
number.
1
2
3
FSU
4
1
2
3
Port
1
Port
2
Port
3
Port
4
FOU
4
1234
1 234
Port
5
Port
6
Port
7
Port
8
Figure 20 – Logical Port Numbering
A Physical and Logical Port Number Table, Appendix D in
this Guide, has been provided for you to write down the
positions of your FXS and FXO ports so that they are
available for future reference.
Adding an Entry to the Current Routing
Table
To add an entry to the Current Routing Table:
42
1.
In the Add Entry section, select the interface type
from the drop-down list.
Interface
Type
Description
FXS
Interface for analog telephone
OR
Interface for PBX trunk port
FXO
Interface for PBX extension port
OR
Direct connection to the PSTN
VoIP
Interface for IP network
2.
Enter the logical port number in the Port field,
referring to the table you prepared in Appendix D.
3.
Enter the telephone or extension numbers that
are to be directed to the port using the characters
in the following table:
Character
Description
0, 1, 2, 3, 4, 5, 6,
7, 8, 9, *
The characters that can
input from a telephone
keypad
?
Represents any single
character
~
Represents a string of
characters of any length
Example 1: “1???” signifies any number
that begins with a 1, followed by any 3 digits.
Example 2: “011~” signifies any number
that begins with 011, followed by any
number of digits. (The Max 8 Plus only uses
the pound character (#) as an end-digit
indicator, so it is not needed in the call
routing table.)
43
4.
Indicate the number of characters you would like
truncated from the number, if any, in the TRNC
field.
5.
Indicate any numbers that you would like inserted
before the dialed number (in the PRE field) or
after the dialed number (in the POST field).
NOTE: The INC field is not functional in
version 1.5.40. It will be supported in a
future release.
6.
Click the Add Entry button to save the entry.
The entry appears in the Current Routing Table.
The unit must be rebooted as described in the Restart
System section, on page 63 in this Guide, to activate the
new settings.
Deleting an Entry from the Current Routing
Table
To delete an unwanted entry, simply type its index number
in the Index box in the Delete Entry section and click the
Delete Entry button.
NOTE: The two VoIP entries in the Current
Routing Table cannot be deleted. They are
necessary for correct operation of the Max
8 Plus system.
44
Interactive Voice Response (IVR)
Configuration
REMINDER: A separate port with its own
telephone line connection to the PBX or to
an analog telephone is required for each
concurrent telephone call (or
conversation) desired. For example, if the
capability for five concurrent calls is
desired, then the Max must have at least
five ports each connected to the PBX or to
an analog telephone.
Remote Access IVR Configuration
To go to the Remote IVR Access Configuration Table,
click the Remote IVR Config link on the sidebar menu or
on the Site Map page.
Figure 15 – Remote Access IVR Table
The Remote Access IVR function permits system
managers to select the announcement that will greet
callers on an FXO port; in addition, the system managers
can designate the security, call forwarding, or other
options that may be applied to the port.
To configure the Remote IVR Configuration Table:
1.
Make sure the FXO port you are configuring is
connected to the analog line card of a PBX unit.
45
2.
Be certain that a PBX or PSTN telephone
number has been assigned to the port.
3.
Select the radio button for one of the following six
modes for the port (only one mode at a time may
be selected):
IVR Off – When IVR Off is selected for a
port, callers to the port get an immediate
VoIP dial tone and can make VoIP calls
without restriction.
Play Welcome Only – When this option is
selected, callers to the port hear a welcome
message, “Welcome to Net2Phone. Please
enter the number you wish to call.” Callers
can then make VoIP calls without restriction.
Request Password Only – This option
prevents unauthorized access to the FXO
port on which it is set. Callers are asked to
enter a password through the telephone
keypad before access to VoIP calling is
permitted. Callers can then make VoIP calls
without restriction.
To configure this option, you must create a
password (in the port’s Password column),
which may consist of up to 5 (numeric only)
characters.
Request Account and PIN – This feature
requires the caller to enter a Net2Phone
account number and PIN before VoIP calling
is enabled. If the caller then incurs charges
while using the Max, they will accrue to the
caller’s account.
IMPORTANT: If a Net2Phone account
number is entered for an FXO port in the
Account Configuration Table (see the
Account Configuration section on page 37
in this Guide) the account entered acts as
a “default” account for the port. Charges
incurred by callers through that port
automatically accrue to this account.
46
Request Password Account and PIN –
This option combines the two functions
described above.
Multi Password – Assign multiple
passwords, separated by a comma, for
access to the specified port (when that port
is set to “Request Password Only” or
“Request Password, Account, and PIN.”)
Use Forwarding Number – Select this IVR
option for a port if you wish to have incoming
calls to that port forwarded to a specified
number automatically, without notice to the
caller. Any PSTN telephone number, or a
net2phone account number preceded by
*72, may be entered in the Forwarding
Number column.
If a PSTN number is entered, it must include
any required preliminary digits, such as a 1
for long-distance calling.
Thank you Message – click this checkbox if
you would like a thank you message to play
at the conclusion of a call.
NOTE: The thank you message mentions
Net2Phone, so if you would prefer to
maintain your own branding to your
callers, make sure the checkbox is NOT
selected.
If Request Account and PIN or Request
Password Account and PIN is selected, and a
caller enters an incorrect or invalid account
number, the port will substitute this “default”
account number for the invalid one and the call
will proceed using the default account.
Unless this arrangement suits your needs, you
must clear any account number that may have
been entered for an FXO port in the Account
Configuration Table when Request Account and
47
PIN or Request Password Account and PIN
are selected.
New York City
1.
Caller dials 5722, which is
pre-set on PBX to dial
*721234123412#, account no.
of London MAX's FXO port.
1 2 3
4 5 6
7 8 9
*
Analog Line
Card
8 #
PBX
Extension
PBX
Switch
MAX 8 Plus
2.
PBX sends call
to NYC MAX's
FXO port, which
is set to IVR Off.
LAN
4.
London MAX
receives call
from NYC via
the Internet.
Internet
3.
NYC MAX
sends call via
the N2P
Network and
the Internet.
Net2Phone
Network
5.
London MAX sends
call to FXO port
with account no.
1234123412.
LAN
6.
FXO port with account no. 1234123412
responds with MAX-to-MAX IVR prompt
(depending on options selected): "Please
enter your password."
(Caller enters a password.)
IVR continues: "Please enter the number
you wish to call."
(Caller enters a local London telephone
number, including London PBX's access
code for an outside line, such as "9";
for example, 9 123 4567.)
MAX 8 Plus
PBX
Switch
1 2
3
4 5
7 8
6
9
8
#
*
PSTN
Telephone
7.
PSTN
8.
Telephone
connected to
line 123 4567
rings.
London PBX
sends call to
local PSTN.
London
Figure 16 – Phone Call Flow for Max 8 Plus FXO Port
Figure 16 illustrates the call-flow of a telephone call placed
through a Max 8 Plus’s FXO port. In this scenario, four
FXO ports are connected to the PBX in a hunt group set
up at extension 4000.
Max-to-Max IVR Configuration Table
If your unit does not have FXO ports or will not be
receiving any Max-to-Max calls, this section is not
applicable.
48
Click the Max-to-Max IVR Config link on the Site Map
page to go to the Max-to-Max IVR Configuration Table,
illustrated below.
Figure 17 – Max-to-Max IVR Configuration Table
NOTE:
If the LAN to which either Max is
connected employs a firewall, you
need to configure settings on both
the Max unit and the firewall before
you can place Max-to-Max calls.
For information about configuring a
firewall, refer to the Configuring
Firewalls section on page 34 in this
Guide. In Max-to-Max calling, the
receiving port’s Account
Information table settings must be
configured to permit it to receive
calls. For details, refer to the
Receiving Max-to-Max Calls section
49
Configuring Max-to-Max Calling
Callers may access a port on a remote Max 8 or Max 8
Plus from another Max device (Max-to-Max) by dialing *72
followed by the receiving port’s virtual number, which is
the first ten digits of its account number.
If the receiving port is an FXS port, the telephone
connected to the port will ring.
If the receiving port is an FXO port, it permits callers to
use its PBX as though they were on a local PBX telephone
extension, subject to the options set by the receiving unit’s
system manager in its Max-to-Max IVR Configuration
Table. Callers must use the remote PBX’s dialing plan. For
example, if PBX users at the remote site dial 9 for an
outside line, the callers must also do so.
The Max-to-Max IVR Configuration Table allows the
system manager to configure the way a Max 8 or Max 8
Plus’s FXO ports will respond to VoIP calls it receives from
other Max units.
In the Max-to-Max IVR Configuration Table:
1.
Make sure the FXO port you are configuring is
connected to the analog line card of a PBX unit.
2.
Select one of the following five modes for the port
(only one mode at a time may be selected):
IVR Off – When IVR Off is selected for a
port, callers to the port get an immediate
PBX dial tone and can use the PBX’s
facilities without restriction.
Play Welcome Only – When this option is
selected, callers to the port hear a welcome
message, “Welcome to Net2Phone. Please
enter the number you wish to call.” It then
permits them to use the PBX as if they were
on one of its local telephones. Callers must
use the remote PBX’s dialing plan. For
example, if a PSTN number is entered, it
must include any required preliminary digits,
such as 9, to get an outside line.
50
Password Request Only – This option
prevents unauthorized access to the FXO
port on which it is set. Callers are asked to
enter a password through the telephone
keypad before access to the PBX is
permitted.
To configure this option, you must create a
password in the Password column. The
password may consist of no more than 5
numeric characters.
Welcome and Password – This
option combines the two functions
described above.
IMPORTANT: If a Net2Phone account
number is entered for an FXO port in the
Account Configuration Table (see the
Account Configuration section on page 37
in this Guide) the account entered acts as
a “default” account for the port. Charges
incurred by callers through that port
automatically accrue to this account.
Use Forwarding Number – Select this IVR
option for a port if you wish to have incoming
calls to that port forwarded to a specified
number automatically, without notice to the
caller. Any PSTN telephone number, or a
net2phone virtual number (*72 plus the first
ten digits of a net2phone account number),
may be entered in the Forwarding Number
column. If a PSTN number is entered, it must
be entered using the PBX’s dialing plan. For
example, if PBX users dial 9 for an outside
line, the PSTN telephone number must be
preceded by a 9.
Receiving Max-to-Max Calls
For the Max 8 or Max 8 Plus to be able to receive Max-toMax calls, the Account Configuration Page (see Figure 14
51
– Account Configuration Table in the Account
Configuration section on page 37 in this Guide,) must be
configured.
To designate a port to receive incoming Max-to-Max calls,
select the Y radio button in its Login column.
NOTE: Only one of the ports sharing a
single account may have the Y in its Login
column selected, designating it to receive
calls.
The same account may be entered in all the ports. Each
port can place outgoing calls using the single account,
which may be acceptable when account usage is not
tracked. But note that only one port has been designated
to receive incoming calls.
Only one call at a time can be made using any
given account number.
Whenever settings on this page are changed, the
Max must be rebooted before the change will
take effect.
See your reseller for Max-to-Max calling rates.
Figure 18 on the following page represents the call-flow in
one type of Max-to-Max telephone call. Other calling
configurations are also possible.
See your reseller for Max-to-Max calling rates.
52
New York City
1.
Caller dials 5722, which is
pre-set on PBX to dial
*721234123412#, account no.
of London MAX's FXO port.
1
Analog Line
Card
2 3
4
5 6
7
8 9
*
8 #
PBX
Extension
PBX
Switch
MAX 4/8
2.
PBX sends call
to NYC MAX's
FXO port, which
is set to IVR Off.
LAN
4.
London MAX
receives call
from NYC via
the Internet.
Internet
3.
NYC MAX
sends call via
the N2P
Network and
the Internet.
Net2Phone
Network
5.
London MAX sends
call to FXO port
with account no.
1234123412.
LAN
6.
FXO port with account no. 1234123412
responds with MAX-to-MAX IVR prompt
(depending on options selected): "Please
enter your password."
(Caller enters a password.)
IVR continues: "Please enter the number
you wish to call."
(Caller enters a local London telephone
number, including London PBX's access
code for an outside line, such as "9";
for example, 9 123 4567.)
MAX 4/8
PBX
Switch
1 2
3
4 5
6
7 8
9
8
#
*
PSTN
Telephone
7.
PSTN
8.
Telephone
connected to
line 123 4567
rings.
London PBX
sends call to
local PSTN.
London
Figure 18 – Max-to-Max Call Flow
Inbound Allow List Configuration
This function blocks calls from unauthorized callers. The
Max 8 and 8 Plus have remote accessible ports, so an
unauthorized person can use the port without admission
control.
This feature allows the user to specify the allowable
inbound numbers that can make use of the port as shown
in Figure 19 below.
When a call comes in to the Max 8 or 8 Plus, it looks at the
incoming caller ID, compares it to the list for the port, and
if the caller is in the allow list, admits the call. The
maximum number of characters in the Allow List field is
100. If one caller ID length is 10 digits, then the total
53
number of allowable callers will be 9, since the comma ( , )
that separates the different numbers occupies one digit.
The inbound allow list table contains the following
columns:
Port – identifies the port number that you are
configuring on the Max.
Interface – displays whether the port is an FXO
or an FXS port.
Allow List – click in this field to enter the
telephone numbers that you would like to allow.
Allow All Callers radio button – this setting,
which is the default, permits all calls, regardless
of whether or not they are included in the Allow
List field for that port; it disables the allow list
feature without forcing you to delete all the
numbers in the Allow List field.
Disconnect Unauthorized Caller radio button –
if this radio button is selected, all callers who are
not in the allow list for that port will be
disconnected.
Request Account and PIN From Unauthorized
Callers radio button – if this radio button is
selected, all callers who are not in the allow list
for that port will be prompted for their account
number and PIN; callers who enter them correctly
will be permitted.
54
Figure 19 – Inbound Allow List
To add a number to the inbound allow list:
1.
Click in the Allow List box for the port that you
would like to configure.
2.
Enter the number(s) that you would like to allow
for that port. Separate numbers with a comma
(,).
3.
Select the radio button that represents how you
would like unauthorized callers to be handled.
Click one of the following radio buttons: Allow All
Callers, Disconnect Unauthorized Caller, or
Request Account and PIN From Unauthorized
Callers.
4.
Click the Save button to save the setting.
A page displays the message, “Command
executed successfully.”
5.
Repeat for any other ports you would like to
configure.
Class of Service Configuration
This function is to set the call authorization classes for
restricting outbound calls. There are 6 classes: A, B, C, D,
E, and U. Class A has the most outbound call access
capability. Class B has the second most outbound call
access capability, and so on. Applying the restricted first
digit string to a class means that the restriction is applied
to all lower classes and not to higher classes. Class U
has the same meaning as OFF – there is no outbound call
control.
To add restricted digits to a class definition:
1.
In the ADD command table, click the Class dropdown menu to select the class to which you
would like to define restricted digits.
2.
In the Restricted First Digit box, type up to
seven (7) digits of the number you would like to
restrict.
55
For example, if you want to create a class
that does not allow outbound calls to any
numbers beginning with 1-973, you would
enter 1973.
You can also enter 973 to restrict callers
who do not enter the 1 prefix.
3.
Click the ADD button to save the class definition.
The restricted digits appear next to the class you
defined.
NOTE: Users cannot make a call to the
restricted numbers that are in both his/her
own class and a higher class. This feature
must work with the port class system and
the local dialing system.
To delete restricted digits from a class definition:
1.
In the DEL command table, click the Class dropdown menu to select the class that contains the
restricted digits you would like to delete.
2.
In the Restricted First Digit box, type up to
seven (7) digits you would like to remove.
Using the restricted digits created in the
example above, you can delete the 1973
entry by selecting the appropriate class and
then typing 1973 into the Restricted First
Digit box.
3.
Click the DELETE button to delete the restricted
digits from that port class definition.
56
Figure 20 – Class Configurations Page
Port Class Configuration
This function allows you to assign a call authorization
class to each port to restrict outbound calls.
There are 6 classes: A, B, C, D, E, and U. Class A has
the most outbound call access capability. Class B has the
second most outbound call access capability, and so on.
Class U has the same meaning as OFF – there is no
outbound call control.
NOTE: Class U is the default setting.
A port’s class determines its level of outbound call
capability. A port that is set to class A has the most call
capability, while a port set to class C is more restricted
and has less call capability. The authorization classes can
be defined in the Class of Service Configuration page
(covered on the previous page).
57
Figure 26 – Port Class Configuration Page
To assign a class to a particular port:
1.
In the Port Class Setting table, click in the Port
Number field and enter the port number to which
you would like to assign a class.
2.
In the Class drop-down menu, select the class
you would like to assign to the specified port.
3.
Click the OK button to save the class
assignment.
The class appears in the row corresponding to
the port you defined.
58
Local Dialing System
The local dialing system feature enables users to dial
phone numbers on the Max 8 or 8 Plus products as they
normally do on their ordinary phones. That is, users do
not have to dial an international call access number and
country code number if the call destination is the same
country where user lives. Similarly, the area code can be
omitted for calls made to the same area. Users can
configure a dialing pattern on the Max 8 or 8 Plus that is
as close as possible to the host country's dialing pattern.
Figure 27 – Local Dialing System Page
On the Local Dialing System page, enter the following
information to ensure that calls are routed correctly:
Country Code – The access number you dial
when placing a call from another country. For
example, in the US, the country code is 1.
Area Code (city code) – The access number for
the area or city in which you live. For example, in
Newark, New Jersey (US), the area code is 973.
You can also indicate how the area codes are to
be used:
YES Without a Leading Zero – select this
for countries that use area codes beginning
with numbers other than zero; for example,
the US does not use leading zeros, so this
setting would apply.
59
With a Leading Zero – select this for
countries that use area codes beginning with
zero.
Area Codes Not Required – select this for
countries in which area codes are not
required; for example, small countries may
have only one area code.
International Call Prefix No. – The prefix you
dial when placing international calls. For
example, in the US, the international prefix
number is 011. (Only a single entry is allowed).
Long Distance Call Prefix No. – The access
number you dial when placing a long distance
call. For example, in the US, the long distance
prefix is 1.
Cell Phone Prefix No. – The access number you
dial when placing a call to a cell phone, if
applicable. You can separate up to 10 multiple
entries by using a comma (,).
After entering this information, you must reset the Max 8
or 8 Plus to apply the modified values.
The N2P call is made based on the local dialing system
setup environment. All the prefix numbers are
automatically added to the actual dialed numbers.
For example, if you place a call to a local phone number,
the N2P call is made by the Max 8 or 8 Plus with the
international call access number, country code number,
and area code number added to the local phone number.
By placing this information in the Local Dialing System:
the user does not have to dial his/her telephone
country code for domestic calls, and
the user does not have to dial his/her telephone
area code for local calls.
System Information and
Commands
Click the System Information link to access the System
Information page, illustrated below.
60
Figure 21 – System Information Page
The System Information page contains the following fields:
Current System Name -- displays the current
name assigned to the Max.
Changing System Name – allows you to enter a
new system name.
Current Login – displays the name of the user
currently logged into the Max Web Manager.
Current Password – allows you to enter the
current password assigned to the user name.
New Password – allows you to enter a new
password to be associated with the current login.
Confirm New Password – allows you to re-enter
and confirm the password entered in the New
Password field.
61
Hardware Version – displays the version of the
Max device.
Software Version – displays the firmware
version.
The system manager has the options of changing the
system name and the password.
To change entries on this page, just enter the new
information into the desired fields, click the Save button,
and restart the Max.
If changes are made on this page, the system must be
restarted as discussed in the Restart System section on
page 63 in this Guide, before the changes take effect.
Load Default Config
Click the Load Default Config link to access the Click to
load factory settings page, illustrated below.
Figure 22 – Load Default Configuration Page
Click the Load button to restore the Max 8 or Max 8 Plus’s
default factory configuration. (Refer to the Max Command
Reference Guide for system default settings.)
CAUTION: This command causes all of
your configuration settings and parameter
values to be deleted. You will have to reenter any settings you defined.
Show Log Messages
Click the Show Log Messages link to access the Current
System Log Messages page, illustrated below.
62
Figure 23 – Show Log Messages Page
The log displays a call history, including the port number,
the destination telephone number, and the release status
(e.g., normal, invalid number, etc.).
Restart System
Click the Restart System link to access the Restart
System page, illustrated below.
Figure 24 – Restart System Page
To restart the system, click the Restart button.
Download Latest Firmware
Click the Download Latest Firmware link to access the
Software Upgrade page, illustrated below.
63
Figure 25 – Download Latest Firmware Page
IMPORTANT: Before upgrading to version
1.5.40, you should follow the Preparing for
the Upgrade section below to ensure that
the Max’s fax features will work properly.
Preparing for the Upgrade
Before upgrading, you must determine your current
firmware version. To check this, access the System
Information page of the Max Web Manager. For
instructions on how to do this, refer to Chapter 3, Logging
into the Max Web Manager on page 27 and the System
Information and Commands section on page 60 in this
Guide.
If your current firmware version is 1.5.30, you can skip to
the Performing the Upgrade section on the following
page.
If your firmware is version 1.3.0 or older, follow these
procedures:
64
1.
If you do not have a copy of your Max 8 or 8 Plus
configuration settings, including any fields that you
modified from the original factory default settings, you
may want to take a snapshot of the settings for future
reference. Simply print each configuration page from
the Web Manager and save the hard copy for future
reference.
2.
Check the FAX Only port settings via the Web
Manager. If any ports are set to Yes (Y), you must
clear the settings before upgrading. Doing so will
ensure that after the upgrade, the faxes will be
transmitted using the T.38 fax protocol on the
Net2Phone network.
a.
In the Web Manager, click the Account Config
link in the sidebar menu.
b.
For each port that has a setting of Y in the FAX
Only field, click the N radio button. If no ports
are set to Y, you can proceed to the Performing
the Upgrade section below.
c.
Click the Save Changes button at the bottom of
the page to save the settings.
Once you have completed this procedure, proceed to the
following section, Performing the Upgrade.
Performing the Upgrade
To upgrade the Max firmware:
1.
Click the Download button to download the
executable file to the C:\Net2Phone\Upgrade folder.
2.
Open your Windows Explorer and navigate to the
C:/net2phone/upgrade folder. Double-click the
maxup.exe file to begin the upgrade process.
3.
You will be prompted for the following information:
a.
User Name
b.
Password
c.
Max IP Address
65
4.
Follow the remaining prompts to complete the
upgrade.
If you encounter any problems after you have upgraded
the Max, including faxing, calling, receiving calls, etc., reload the factory default settings and re-enter your
configuration settings.
To re-load the factory default settings and re-enter
your configuration settings:
1.
In the Web Manager, click the Load Default Config
link in the sidebar menu.
2.
Click the Load button.
3.
Reboot the device.
4.
In the Web Manager, re-enter any settings that you
may have modified from the original default
configuration based on the configuration settings that
you printed out before the upgrade.
NOTE: If you encounter problems with the
Max after upgrading, Net2Phone
recommends that you reset the factory
defaults and re-enter your settings.
66
5
5
Configuring Voice
Messages
Overview
The Max 8 or Max 8 Plus employs a set of default
messages for the IVR voice prompts and responses
callers hear, and for the prompts and responses you hear
when you configure the Max through a telephone keypad.
If you wish, you can record custom voice message files
(vocfiles) to replace the default ones. This chapter will
explain that procedure.
NOTE: Before attempting to record a new
voice message file, review Connecting to
the Max through a Serial Cable on page 16
in this Guide. For help with command line
navigation, refer to Basic Command Line
Navigation in the Introduction section of
the Max Command Reference Guide.
Voice Message Files
The following table shows the contents of the message file
for the Max 8 and 8 plus as shipped.
FILE NAME
MESSAGE THAT THE FILE SHOULD
CONTAIN
CA0000B
The number you dialed is busy.
CA0001B
The number you are calling from is not
authorized. Please contact your
administrator for more information.
CA0002B
Your call cannot be completed.
67
FILE NAME
CONTAIN
CA0003B
Called party is not logged on.
CA0004B
The number you called was not allowed.
CA0005B
CA0006B
CA0007B
CA0008B
CA0009B
CA0010B
CA0011B
CA0012B
CA0013B
CA0014B
CA0015B
CA0016B
No channels are available.
You are using an invalid account
number. Please check the account
number and try again.
The number in the forwarding field is not
valid. Please contact your administrator
for more information.
There is a problem with your Internet
connection. Please contact your
administrator for more information.
Your account is being used. Please try
again..
The number you are calling from is not
authorized. If you have an account
number press #. Otherwise, contact
your administrator for more information.
You have dialed a number that has
been restricted by the Max
administrator. Please try again.
You have dialed an invalid number.
Please press # to try again.
The person you are trying to call is
already making a PC-to-PC call.
Your account is disabled. Please check
the account number and try again.
Please press ### to complete the call or
hang up.
Your call is disconnected from IP
address change in DHCP. Please try to
call later.
TN0001Z
Hold Music
TN0002Z
Wait Music
SN0000B
Welcome to Net2Phone.
68
FILE NAME
CONTAIN
SN0001B
Thank you for using Net2Phone.
SN0002B
Please enter your password.
SN0003B
SN0004B
SN0005B
SN0006B
SN0007B
SN0008B
SN0009B
SN0010B
Your password is incorrect. Please try
again.
Please enter the number you wish to
call.
Please enter your account number.
You do not have sufficient funds for this
call. Please contact your administrator
to recharge your account.
You must be logged out before you
trying to call.
Please enter your PIN.
Welcome to Net2Phone. Please enter
the number you wish to call.
Goodbye and thank you for using
Net2Phone.
FE0000B
Feature Complete (Dingdong) –Optional
FE0001B
Please, enter your IP address.
FE0002B
Your IP Address is
FE0003B
Please, enter your netmask.
FE0004B
Your net mask is
FE0005B
DHCP is now enabled, please press #.
FE0006B
DHCP is now disabled, please press #.
FE0007B
You have
FE0008B
Remaining in your account
FE0009B
Please, reboot your Max
DG0000B
Zero
DG0001B
One
69
FILE NAME
CONTAIN
DG0002B
Two
DG0003B
Three
DG0004B
Four
DG0005B
Five
DG0006B
Six
DG0007B
Seven
DG0008B
Eight
DG0009B
Nine
DG0010B
Ten
DG0011B
Eleven
DG0012B
Twelve
DG0013B
Thirteen
DG0014B
Fourteen
DG0015B
Fifteen
DG0016B
Sixteen
DG0017B
Seventeen
DG0018B
Eighteen
DG0019B
Nineteen
DG0020B
Twenty
DG0030B
Thirty
DG0040B
Forty
DG0050B
Fifty
DG0060B
Sixty
DG0070B
Seventy
70
FILE NAME
CONTAIN
DG0080B
Eighty
DG0090B
Ninety
DG0100B
Hundred
DG0101B
Thousand
DG0102B
Dot (.)
DG0103B
Dollar
DG0104B
Cent
DG0105B
And
DG0106B
Minute
Voice Message File Download
To implement the file upload/download procedure, you will
need:
1.
A PC with LAN connection to Max 8 or Max 8
Plus.
2.
The DOS FTP client program (included with all
Microsoft operating systems).
3.
The Max 8 or Max 8 Plus voice message binary
file, “vocfile” (for upload).
Voice Message File Download Procedure
1.
Power-on the Max 8 or Max 8 Plus system and
wait until the “OPR” LED begins to blink.
2.
Obtain the Max 8 or Max 8 Plus’s current IP
address (see Connecting the Max to a LAN on
page 14 in this Guide).
3.
On your PC, open a DOS window or Command
prompt.
71
4.
Go to the PC directory to which you want to
download the vocfile.
5.
Establish an FTP connection with the Max 8 Plus
as follows:
a. From the DOS prompt, type ftp, a space,
and the IP address of the unit; then press the
Enter key.
o For example: If the unit’s IP address
were 192.168.172.19, you would enter:
ftp 192.168.172.19
and then press the Enter key (use your
Max 8 or Max 8 Plus’s IP address).
6.
At the User <192.168.172.138:<none>> prompt,
enter the default user name, root, and then press
the Enter key.
7.
When prompted for a password, enter the default
password, n2p, and then press the Enter key.
The password does not display on the screen as
you type it.
Figure 26 – FTP File Download Procedure
8.
At the FTP> prompt, type get vocfile, and
then press the Enter key.
The figure above illustrates the FTP file download
procedure. You may now access the vocfile in the
directory to which it was downloaded.
72
Voice Message File Upload Procedure
1.
2.
3.
Proceed as directed in steps 1 through 7 in the
previous section, Voice Message File
Download Procedure.
At the prompt, type put vocfile, and then
press the Enter key.
The new vocfile is not activated until you reboot
the Max 8 Plus system.
Click the Restart System link in the sidebar
menu of the Web Manager to reboot the Max 8 or
Max 8 Plus.
The vocfile will be activated.
73
74
66
Placing Calls
Overview
With the Max 410/420/430, you can quickly and easily
place calls next door or overseas! This chapter describes
how to make regular phone calls and Max-to-Max calls.
This chapter describes:
The pound key
How to place regular calls with
the Max 8 and 8 Plus (via the
PSTN)
How to place Max-to-Max calls
The Pound Key
The pound key (#) is used by the Max 8 and Max 8 Plus to
indicate the end of a dial string. If the pound key is
omitted, the Max waits three seconds for additional input,
then places the call. This delay is adjustable through a
HyperTerminal connection. For details, see Sections 10
and 11 in the Max Command Reference Guide.
Placing Calls to the PSTN
Placing calls to destinations within North
America
Pick up the handset on a telephone connected to one of
the Max 8 and Max 8 Plus’s ports and dial 1 + the area
code + the local number, followed by the # key. For
example, if the area code is 212 and the local number is
555-6791, you would dial 1 212 5556971 #.
75
Placing international calls
Pick up the handset and dial 011 + the country code + the
city code + the local number, followed by the # key. For
example, if the country code is 9, the city code is 81 and
the local number is 223-4567, you would dial 011 9 81
2234567 #.
Max-to-Max Calling
Calling a Max 8 or 8 Plus FXS Port from
Another Max
We will imagine that you are calling from a telephone
connected to your Max’s FXS port in New York City to a
telephone connected to a Max’s FXS port in Los Angeles.
The account number assigned to the remote Max’s port is
1234567890.
1.
Dial *72 1234567890 #.
2.
The telephone attached to the port in Los
Angeles rings.
Calling a Max 8 Plus FXO Port from Another
Max
Let us imagine that you are planning a trip to England and
you need to call Windsor Castle’s 24 hr. information line.
To call from London, you would dial 0753 (the city code) +
831118 (the local number). To place the call directly from
your PBX extension in your office in the US, you would
dial 011 01 753 831118 (omitting the 0 before the city
code).
We will place the call as a Max-to-Max call, using the Max
8 Plus in your company’s New York City office and the
Max 8 Plus in your company’s London office.
Before we place the call, let us assume the following
conditions.
On the New York City (local) Max unit:
1.
The New York City Max’s four FXO ports have
been configured for Max-to-Max calling and their
Max-to-Max IVR setting is IVR Off.
76
2.
Extension number 4000 on the PBX has been
assigned to this group. The group is configured on
the PBX as a hunt group so that, when 4000 is
dialed from an extension on the PBX, the PBX
connects the caller to the first available unoccupied
port on the Max within the group.
On the London (remote) Max unit:
1.
The account number of the London unit is
1234567890.
2.
The Welcome and Password option has been
selected on that unit’s Max-to-Max IVR Config
table.
Now we can proceed with the call.
1.
Dial 4000 from your office PBX extension.
You hear an Internet dial tone.
2.
Dial *72 + the remote FXO port’s account number,
e.g., *72 1234567890 #.
The Max in the London office greets you, “Welcome
to Net2Phone. Please enter your password.”
3.
Enter the password.
The Max in London responds, “Please enter the
number you wish to call.”
4.
Enter Windsor Castle’s city code and local number
as if you were dialing an inter-city call from London:
0753 831118.
The voice prompts you receive from the remote unit would
depend on how its Max-to-Max IVR options were
configured. Depending on the options set by the remote
system’s manager:
You might immediately be asked for a number
you wish to call,
You might be asked for a password, or
Your call may be automatically forwarded to
another number (without any notification to you).
77
NOTE:
If the LAN to which either Max is
connected employs a firewall, you
need to configure settings on both
the Max unit and the firewall before
you can place Max-to-Max calls. For
information about configuring a
firewall, refer to Configuring Firewalls
In Max-to-Max calling, the receiving
port’s Account Information table
settings must be configured to permit
it to receive calls. For details, refer to
Receiving Max-to-Max Calls on page
51 in this Guide.
Refer to your Reseller for information
about Net2Phone’s Max-to-Max
calling rates.
78
Max 8 and 8 Plus User’s Guide – Appendix
77
Appendix
Appendix A – Troubleshooting
Common Installation Problems
If there appears to be a malfunction, first check all cables
and connections. If these appear to be in order, see the
following table for specific troubles and solutions.
SYMPTOM
POSSIBLE
CAUSE
CORRECTIVE
ACTION
Power source
switched off
Switch power
source ON
Faulty power
cable
Check/replace
power cable
Faulty power
source
Check/correct input
power
Faulty internal
power supply
Contact Technical
Service Center or
your reseller
Power LED on;
fan off
Faulty N2P
Max 8
Contact Net2Phone
Technical Service
Center or your
Net2Phone reseller
Power LED off;
fan on
Faulty N2P
Max 8
Contact Net2Phone
Technical Service
Center or your
Net2Phone reseller
Power LED
and fan are off
79
SYMPTOM
POSSIBLE
CAUSE
CORRECTIVE
ACTION
Faulty console
terminal
Check/replace
terminal
Faulty cabling
to terminal
Check/replace
cable
Faulty N2P
Max 8
Contact Technical
Service Center or
your reseller
Unit shuts off
after operating
for some time
Overheating
Check ventilation
Faulty N2P
Max 8
Contact Technical
Service Center or
your reseller
Console
screen display
freezes
Console fault
Reset/replace
console
Software error
Repeat power-up
procedure
Faulty N2P
Max 8
Contact Technical
Service Center or
your reseller
No initialization
response from
N2P Max 8
Account Issues
Q. How many different accounts do I need to use one
of the Max products?
A.
You will need at least one Net2Phone account for
each Max unit, but you can use as many
accounts as the number of ports (or virtual ports)
that you have.
Q. In the Max Web Manager's Account Configuration
page, I accidentally checked the "Use account for
all fields" box and saved the changes. Now, the
different accounts I had for each port are no
longer present. How can I change them back?
A. You must make sure the "Use account for all
fields" box in not checked and re-enter the
account information for each port.
80
Q. Can I use one account for all the ports on the Max
8?
A. Beginning with version 1.3.10, the Max 8
supports account grouping. When there are
multiple incoming calls, either from a PSTN line
or another Net2Phone device, the Max 8 will
ring the telephone connected to the next
available port. If all ports are occupied (i.e., the
phone on each port is on a call), the incoming
call will not be connected.
Faxing
Q. I’m having trouble faxing – either the fax quality is
poor or I’m not able to fax at all.
A. If the FAX Only field (on the Account
Configuration page of the Web Manager) for
one or more ports was set to Y (yes) before
upgrading to version 1.5.40, that setting may
not have been cleared by the upgrade process.
As a result, you must re-load the factory
defaults and re-enter your configuration
settings. The following steps walk you through
this process:
o
Before re-loading the factory settings, take a
snapshot of the configuration settings you
customized by printing each configuration
page in the Web Manager. You will need to
refer to this hard copy later, after you have
loaded the default configuration and are
ready to re-enter your settings.
o
In the Web Manager, click the Load Default
Config link in the sidebar menu.
o
Click the Load button.
o
Reboot the device.
o
In the Web Manager, re-enter any settings
that you may have modified from the original
default configuration. Use the hard copy of
81
your configuration settings (from the first
step in this procedure).
NOTE: If you are still unable to send
faxes or the fax quality is poor, contact
Net2Phone Reseller Support.
NOTE: Ideal parameters are 2% packet
loss and 300 ms latency.
If you are unable to send faxes or the fax
quality is poor, check packet loss and
latency to determine if they exceed the
above parameters. Contact Net2Phone
Reseller Support and include this
information.
Functionality
Q. What is the difference between the Max 8 and the
Max 8 Plus?
A. The Max 8 has eight fixed FXS ports. The Max
8 Plus may contain any one of the following
combinations:
o
four FXS + four FXO ports,
o
eight FXS ports, or
o
eight FXO ports.
Q. What does FXS mean?
A. FXS stands for "Foreign Exchange Station."
Very basically, you can plug standard analog
phones into a Max FXS unit. The FXS version
of the Max does not support inbound PSTN
calling, but you can receive calls (via *72) from
other Max units. It is possible to attach FXS
lines to a PBX through an analog trunk card
(COIC/COIB). The Max 4, Max 8, Max 8 Plus
and Max 8/16 all feature FXS versions.
Q. What does FXO mean?
82
A. FXO stands for "Foreign Exchange Operator."
Basically, FXO allows you to connect the Max to
a PBX through an analog line card (SLIC/SLIB).
With an FXO unit, inbound PSTN calls and
remote calling are supported. The Max 8 Plus
and Max 8/16 both feature FXO versions.
Q. What bandwidth is required to use the Max?
A. The Max requires 17k bandwidth per line in
order to maintain a standard Quality of Service
(QoS).
Q. How do I upgrade the Max?
A. Upgrading the Max unit is a relatively quick and
easy process. Connect to the Web interface,
click on "upgrade" and follow the instructions.
During the upgrade procedure, no calls should
be made through the Max. Upgrade times vary
depending on available bandwidth, but normally
take no longer than five minutes
Q. Can I call any number through the Max (i.e. 911)?
A. Please be aware that special emergency and
informational numbers (i.e. 411, 611, 911, 0)
cannot normally be accessed through the Max.
However, if you have a Max with at least one
FXO port, it can be configured so that these
calls are routed through the Public Switched
Telephone Network (PSTN).
Q. What will happen if all of the lines from the Max
are in use? Can I still place a call?
A. The PBX can be programmed so that if all of the
Max lines are in use, calls will be routed through
the PSTN. If this happens frequently, it may be
time to add an additional Max or additional ports
in the case of the Max 8/16.
Q. Will the Max work with LCR (Least Cost Routing)
systems?
A. FXS and T1/E1 versions of the Max will work in
conjunction with PBXs that feature least cost
routing.
83
Q. Which Max units feature IVR functionality?
A. Currently, the Max 8 Plus (FXO), Max 8/16
(FXO) and Max T1/E1 have IVR functionality.
Q. What functionality does the IVR present and how
is it programmed?
A. The IVR may be programmed to play a greeting
and/or request certain information (i.e. a
password) when a port is accessed. The IVR
function can be configured through the Max
Web Manager.
Q. How can I identify if my Max unit features FXS or
FXO ports?
A. This can be identified through the Max Web
Manager or on the actual card itself.
Q. How can I view a call/usage report on the Max?
A. You must telnet into the unit and view the
"N2P:/STATISTICS/CALL/s" directory. Please
see the user's manual for information on how to
telnet into the Max.
Q. If I already have a Max and want to add more,
what are the installation issues involved?
A. You would add additional Max units to a
network just as you would add additional
computers to a network. Make sure there is
enough bandwidth present and the appropriate
IP addresses are available.
Q. If my Max has FXS ports can I replace them with
FXO ports instead and vice versa?
A. Both the Max 8 Plus and Max 8/16 support both
FXS and/or FXO ports. If you have either of
these two units, you can purchase FXS and/or
FXO cards to change the functionality of your
Max.
General
Q. Will any of the Max products work with ISDN, DSL
or cable?
84
A. As these units require a maximum of 17Kbps of
bandwidth per call, they will operate with ISDN,
DSL or cable. The amount of available
bandwidth will determine how many
simultaneous calls can be made from the Max.
Please see the Max Bandwidth Requirements
technical bulletin for more information.
Q. How do I dial a phone number within the United
States?
A. Simply dial "1" + the area code + the number,
followed by the "#" key.
Q. How do I dial a phone number that is not located
in the United States?
A. Simply dial "011" + the country code + the city
code + the number, followed by the "#" key.
Q. When I call the United States, the call quality is
very good, but I experience a delay when calling
other countries. Why?
A. This is most likely occurring in the local phone
system and is independent of the Net2Phone
products.
Q. Do I need a router to use a Max product?
A. Yes. All Max products require a connection to a
hub/router.
Q. Can I use my Net2Phone device with a proxy
server?
A. No. Net2Phone devices will not work behind a
proxy server.
Q. Will I still be billed for a call if the other party does
not answer?
A. No. You should not be billed for a call that is not
completed.
Q. I changed the login password on my Max 8 or Max
8 Plus and I forgot the new password.
A. Log in as manager or sysadm. Note that the
default password for both is n2p.
85
Setup/Connectivity
Q. During setup, how do I enter the periods in my IP
address and netmask through an analog phone?
A. Simply use the asterisk ( * ) key on the phone to
enter a period.
Q. When I enter a static IP address into the Max and
restart the unit, the static IP address that I entered
is not saved. What should I check?
A. Make sure that DHCP is set to "OFF" on the
Max. If you entered the IP address through an
analog phone, make sure you press the "#" key
before hanging up.
Q. When I attempt to connect to my Max 8 or Max 8
Plus through a serial cable connection, I do not
see any text, or the text that appears is distorted.
Make sure the connection settings are as follows:
Baud rate
19200
Parity
None
Character size
8
Stop Bit
1
Flow Control
None
Make sure the serial cable is connected and
fastened to both the Max 410/420/430 and your
computer.
Q. When I attempt to access the Max Web Manager, I
am prompted for a user name and password. But,
when I enter them and click OK, the password
page reappears. What am I doing wrong?
A. Please make sure that both the user name and
password are correct. Note that the user name
and password are case sensitive.
Q. In the Max Web Manager Network and Voice
Configuration, what do I enter in the DNS server
fields if this does not apply to my situation?
86
A. If you are not utilizing DNS servers, make sure
to enter "0.0.0.0" in these fields. You will not be
able to save this configuration if you leave the
field blank.
Q. If I already have a Max and want to add more,
what are the installation issues involved?
A. You would add additional Max units to a
network just as you would add additional
computers to a network. Make sure there is
enough bandwidth present and the appropriate
IP addresses are available.
Q. Which Max units can be connected to a PBX and
how is this done?
A. All of the Max units can be connected to a PBX,
although PBXs have different connectivity
requirements. For example, the Max T1/E1
would be used to connect to a digital PBX.
Depending on the available line cards or trunk
cards, the Max 4, Max 8, Max 8 Plus or Max
8/16 could connect to an analog PBX. Any Max
featuring FXO ports (Max 8 Plus or Max 8/16)
could connect to an analog line card while FXS
units (Max 4, Max 8, Max 8 Plus or Max 8/16)
could connect to an analog trunk card.
Q. When would I need to use the serial port on the
back of the Max?
A. If you have a Max FXO unit, you will need to
utilize the serial port for the initial configuration
of the LAN settings since you cannot connect a
standard analog phone directly to an FXO port.
Troubleshooting
Q. When a call is placed remotely into the Max (FXO),
the phone line does not always disconnect after
the caller hangs up. What can be done to change
this?
A. Most likely, you will need to change the Ring Off
Detect setting on the Max. Please see the
technical bulletin on this subject for more
information.
87
Q. My network supports DHCP, but I am having
trouble obtaining the correct network settings for
the Max. What should I check?
A.
Please make sure that:
1.
Make sure DHCP is enabled.
2.
Make sure the RJ-45 LAN cable is connected
securely to your Max 8 Plus and LAN, hub, or
router.
3.
Make sure that all network ports, routers, or
hubs are live.
Q. When I dial the extension that I routed to port 1, it
rings on port 2 and when I dial the extension I
routed to port 2, it rings on port 3. What is
wrong?
A.
In the Routing Table Configuration page, make
sure you routed each extension to the logical
port number of the desired port, not the labeled
or physical port number.
Q. When I attempt to make a call, I hear a fast busy
signal. What could be wrong?
A.
Click the Show Log Messages link to access
the Current System Log Messages page (see
Show Log Messages on page 62 in this
Guide). Then check to see if 00 REL
DM_NOT_SPECIFIED is displayed. This would
indicate that the doorman servers cannot be
found. Make sure that the DNS server IP
parameter values are correct so that the
doorman can be reached.
If you are calling from one Max unit to another,
please confirm the following:
The account number and PIN you are calling
from are valid. The account number you are
88
calling from has sufficient funds. The number
you are dialing is correct and you entered "*72"
before the number. If the port you are calling is
sharing an account number with other ports,
make sure that only the port you dialed is set to
login in the Account Information table.
Q. When I attempt to make a call from either an FXS
or FXO port, I immediately get disconnected.
What should I do?
A.
Try the following:
1. Use the ping command to determine that
the Max’s connection to the LAN is
functioning. The ping command is discussed
in the Entering an IP Address section on
page 23 in this Guide.
Make sure that an account number has
been entered for the port from which you
are calling, and that there are funds in the
account. This topic is covered in the
Account Configuration section on page
37 in this Guide.Use the ping command to
determine that the Max still has a live
connection to the LAN. Make sure that an
account number with funds available has
been entered for the port from which you
are calling.
Q. When I attempt to call into my Max 8 Plus from
another unit via *72, I get a busy signal.
A.
Make sure that:
1.
The account number you are calling from is
valid and has a correct PIN.
2.
The account you are calling from has
sufficient funds.
89
3.
You entered the correct number to be dialed.
4.
You entered *72 before the number.
If the port you are calling is sharing an account
number with other ports, make sure that only the
port you dialed is set to Login in the Account
Information table. See the Account
Configuration section on page 37 in this Guide.
Q. When I pick up the phone to call from my Max
FXO unit, I hear a buzzing sound like a motor
instead of a dial tone. What could be the
problem?
A.
It sounds as if your Max unit is not properly
grounded. Simply attach a metal wire from the
grounding screw on the Max to a grounding
platform.
Q. When I make a call from one Max unit to another
Max, one side cannot hear the communication.
What could be the problem?
A.
First, make sure that both units have been
upgraded to the latest software. If this does not
solve the problem and you are behind a firewall,
please see the technical bulletin on Max to Max
calling for more information on opening the
appropriate ports on the firewall.
Q. I am able to ping the Net2Phone IP address, but
my call does not go through. What may be the
problem?
A.
Please make sure that you have entered the
correct account number and PIN, with no
spaces before, after or within the number.
Q. I set DHCP to ON, but my Max 8 or Max 8 Plus
cannot obtain correct network settings.
A.
Please make sure that:
90
1.
Your network supports DHCP.
2.
Your RJ-45 LAN cable is securely connected
to both the Max 8 Plus and to the LAN, hub,
or router.
3.
All network ports, routers, or hubs are live.
91
Appendix B – Technical Support
If you are experiencing a technical problem, please refer
to Appendix A, Troubleshooting. If the problem remains
unresolved, please contact your reseller for assistance.
Do not attempt to disassemble the Max 8 or Max 8 Plus.
There are no user-serviceable parts inside the unit.
IMPORTANT: Do not attempt to
disassemble the Max 8 or Max 8 Plus aside
from removing the FSU/FOU cards.
There are no user-serviceable parts inside
the unit.
92
Appendix C – System Specifications
Max 8
SYSTEM SPECIFICATIONS
Analog Voice Interface
FXS, RJ-11, 8 ports
LAN Interface
10/100baseT, RJ-45, 1 port
{Ethernet/FastEthernet autodetection}
Serial Interface
EIA-232 {old RS-232C}, DB9, 1 port
Asynchronous serial
communication at 19200bps
LED indicators
one active status indicator
for system
one alarm indicator for
system malfunction
for each analog voice port
one Fast Ethernet indicator
one LAN link indicator
one LAN data receive
indicator
one serial port transmit
indicator
one serial port receive
indicator
one voice transmit indicator
one voice receive indicator
VoIP protocol
Net2Phone propriety
protocol
Voice Processing
Capabilities
{compression/decomp
ression}
{QoS related
capabilities}
93
G.711
G.723.1
Echo Cancellation (G.168)
Voice Activity Detection
Comfort Noise Generation
Management interface
Command line interface via
console port or telnet client
Web interface via any webbrowser
Physical Size (H x W x
D)
45 x 439 x 310 mm
{mounting handles for 19
inch rack are available}
Weight
2 Kg.
Input power
100 - 240 VAC, 1.5 A (max.),
50/60 Hz , 50 W (max.)
Main processor
Motorola MPC855T
Operation temperature
0 ~ 50o C
Storage temperature
-40 ~ 85o C
Operation humidity
5 ~ 95%, non-condensing
Noise level
15 dB @ 1 m
Ringer Equiv. No.
0.5B
LED
MEANING
ALM
ALM
LINK
Link active
LRX
Receive data
OPR
Operational
RXHW
Voice receive
SRX
Serial port receive
STX
Serial port transmit
TXHW
Voice transmit
10/100
Fast Ethernet
94
Max 8 Plus
Analog Voice Interface
FXS/FXO, RJ-11, 4/8 ports
LAN Interface
10/100baseT, RJ-45, 1 port
{Ethernet/FastEthernet autodetection}
EIA-232 {old RS-232C}, DB9, 1 port
Asynchronous serial
communication at 19200bps
ALM(alarm)
OPR(operational : system
active status indicator)
10/100(fast Ethernet)
LRX(LAN receive : LAN data
receive indicator)
STX(serial transmit)
SRX(serial receive)
VTX(voice transmit)
CLK(reserved)
for each analog voice port
Serial Interface
LED indicators
Net2Phone propriety
protocol
VoIP protocol
Voice Processing
Capabilities
{compression/decomp
ression}
{QoS related
capabilities}
Management interface
95
G.711
G.723.1
Echo Cancellation (G.168)
Voice Activity Detection
Comfort Noise Generation
Command line interface via
console port or telnet client
Web interface via any webbrowser
Physical Size (H x W x
D)
45 x 439 x 310 mm
{mounting handles for 19
inch rack are available}
Weight
2 Kg.
Input power
100 - 240 VAC, 1.5 A (max.),
50/60 Hz , 50 W (max.)
Main processor
Motorola MPC855T
Operation temperature
0 ~ 50o C
Storage temperature
-40 ~ 85o C
Operation humidity
5 ~ 95%, non-condensing
Noise level
15 dB @ 1 m
Ringer Equiv. No.
0.5B
LED
MEANING
ALM
ALM
CLK
Reserved
LINK
Link active
LRX
Receive data
OPR
Operational
SRX
Serial port receive
STX
Serial port transmit
TXHW
Voice transmit
10/100
Fast Ethernet
96
Appendix D – Physical and Logical
Port Number Table
FXS PORTS
Physical
Port
Number
Logical
Port
Number
97
FXO PORTS
Physical
Port
Number
Logical
Port
Number
Appendix E – Approvals and
Listings
FCC Declaration of Conformity
Product name: Max 8
FCC Rules: Tested to comply with FCC part 15,
Class A
Operating environment: for office use
FCC Declaration of Conformity
Product name: Max 8 Plus
FCC Rules: Tested to comply with FCC part 15,
Class A & Part 68
Operating environment: for office use
FCC Compliance Statement:
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2)
this device must accept any interference received,
including interference that may cause undesired operation.
LISTED
I.T.E.
E176683
98
Important! Changes or modifications not expressly
approved by the manufacturer could void the user’s
authority to operate the equipment. Use with an approved
telephone set.
Party responsible for product compliance:
Net2Phone, Inc.
520 Broad Street
Newark, NJ 07102
USA
99
Appendix F – End User Warranty
Net2Phone Inc. (“Net2Phone”) warrants that the
Net2Phone Max 8/16 or Max T1/E1 (the “Product”) are
free from material defects in material and workmanship, in
accordance with the following terms and conditions.
1.
The limited warranty for the Product extends for
twelve (12) months, beginning on the date of
purchase of the Product.
2.
The limited warranty extends only to the original
purchaser (“End User” of the Product and is not
assignable or transferable to any subsequent
purchaser/end user.
3.
The limited warranty extends only to End Users who
purchase the Product in the United States.
4.
During the limited warranty period, Net2Phone will
repair, or replace, at Net2Phone’s option, any
defective Product that will not properly perform its
intended use, with a new or factory rebuilt Product.
No charge will be made to the End User for any such
repair or replacement. The external housing and nonoperational parts of the Product are not covered
under this limited warranty.
5.
Upon request from Net2Phone, the End User must
provide documentation (such as a sales receipt) to
reasonably prove the date of purchase.
6.
The End User shall bear the cost of shipping the
Product to the Customer Service Department of
Net2Phone. Net2Phone shall bear the cost of
shipping the Product back to the End User after the
completion of service under this limited warranty.
7.
The End User shall have no coverage or benefits
under this limited warranty if any of the following
conditions are applicable:
100
8.
a.
The Product has been subject to abnormal use,
abnormal conditions, improper storage, exposure
to moisture or dampness, unauthorized
modifications, unauthorized connection,
unauthorized repair, misuse, neglect, abuse,
accident, alteration, improper installation, or other
acts which are not the fault of Net2Phone,
including damage caused by shipping and blown
parts.
b.
The Customer Service Department at Net2Phone
was not notified by the End User of the alleged
defect or malfunction of the Product during the
applicable limited warranty period.
End User Procedures:
a.
In the event that the End User requires support or
warranty service for the Product, the End User
should contact Net2Phone by email at
[email protected].
b.
Net2Phone will use reasonable commercial
efforts to resolve the issue by email or telephone.
c.
If the Product requires warranty service,
Net2Phone will issue an RMA number to the End
User.
EXCEPT FOR THE EXCLUSIVE REMEDY SET FORTH
ABOVE, IN NO EVENT SHALL NET2PHONE HAVE ANY
LIABILITY TO THE END USER OR ANY THIRD PARTY
FOR ANY CLAIM, LOSS OR DAMAGE OF ANY KIND,
EVEN IF NET2PHONE HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES, INCLUDING BUT
NOT LIMITED TO LOST PROFITS, CONSEQUENTIAL,
INCEDENTAL, SPECIAL, PUNITIVE, OR INDIRECT
DAMAGES, ARISING OUT OF OR IN CONNECTION
WITH (A) THE PERFORMANCE, USE OF OR INABILITY
TO USE ANY PRODUCT OR ANY DATA, SOFTWARE,
OR EQUIPMENT RELATED THERETO OR USED IN
CONNECTION THEREWITH OR (B) INFRINGEMENT OF
101
ANY PATENT, COPYRIGHT, TRADEMARK, OR OTHER
INTELLECTUAL PROPERTY RIGHT OF ANY THIRD
PARTY. IN NO EVENT SHALL NET2PHONE’S
LIABILITY FOR DAMAGES, WHETHER ARISING OUT
OF CONTRACT, NEGLIGENCE, WARRANTY, OR
INFRINGEMENT OF ANY INTELECTUAL PROPERTY
RIGHT, EXCEED THE PURCHASE PRICE PAID BY THE
END USER FOR THE PRODUCT.
102
88
Index
A
E
Account Configuration page ·
37
accounts · 38
Address Table Configuration
table · 31
AVU · 92
echo cancellation · 2
F
factory configuration · 62
firewall · 33, 36, 49, 78
FXS port · 1
B
broadband · 1
browser · 27
G
G.168 · 2, 93, 95
gateway-server · 1
C
CNG · 3
Comfort noise generation · 3
console · 14, 16, 18
Current Routing Table
Adding an Entry · 42
Deleting an Entry · 44
H
hunt group · 77
HyperTerminal · 16
Obtaining DHCP Address ·
18
D
I
default gateway address · 33
DHCP · 14, 19, 20, 21, 22, 33
DNS server addresses · 33
domain name · 33
Dynamic jitter buffer control · 3
I/F · 41
index number · 41, 44
interface type · 41, 43
Introduction page · 28
103
IP address · 14, 15, 19, 20, 22,
27
IP Configuration table · 32
IP parameters · 18, 22, 23, 89
P
password · 17, 18, 28, 61
phone number · 41
physical port number · 42
Ping · 24
Placing Calls · 75
Port Configuration page · 31
Port Numbers · 33
Post · 41
postfix number · 41
Pre · 41
prefix number · 41
PSTN · 1, 46, 47, 50, 51
J
Jitter Buffer Bounds · 33
L
LAN · 1, 2, 14, 15, 33
Load Default · 62
Local Address · 32
logical port number · 31, 41,
42, 43
Logical Port Numbering · 42
Logical Port Numbers · 32
Login Button · 40
R
Receiving Calls · 40, 49, 51
Remote IVR · 45
Restart System page · 34, 63
Routing Table · 40, 41, 59
M
S
Max to Max · 36, 39, 40, 48,
49, 50, 52, 76, 77, 78
MAX to MAX · 50
multiple account · 38, 39
Save button · 37
serial cable · 16, 18, 22, 27
serial cable connection · 7,
86
Show Log Messages page · 62
Site Map page · 28
Software Upgrade · 63
Static · 33
System Information page · 60,
61
system name · 61
N
Network and Voice
Configuration page · 32
Network Configuration · 33, 36,
37
Network Configuration table ·
33
Network Password · 28
Number · 41
T
telephone · 99
telephone keypad · 15, 20, 22,
27
104
TRNC · 41
truncation length · 41
V
VAD · 2
vocfile · 67, 71, 72, 73
Voice activity detection · 2
Voice Configuration · 32, 33,
36, 37
Voice Message · 67
VoIP · 1, 44
U
User ID · 17
user name · 61
105

Max 8 Plus User Guide

Transcripción

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